Overall good I got confusing emails on the day I was due to collect my order, one saying it would take a few more days then another saying it was in the shop. However staff in shop are great and I l... See more
Company replied
Location
Switch locationShop UR107 The Mall, BS34 5UP Cribbs�Causeway, Gloucestershire, GB
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See what reviewers are saying
Twice purchased jeans at shop. On both occasions I found the staff to be exceptionally helpful and efficient. On both occasions the staff members went out of their way to help me find the products t... See more
Company replied
Very easy ordering process and store collection was very quick and easy. I guessed the size wrong so I will now check out the exchange process
I bought an embroidery top online. There was no first notification but I received a reminder which was marked as the second notification via email to collect the parcel. When I arrived to fat face... See more
Company replied
Company details
- #271 of 600 best companies in Clothing Shop
- #169 of 280 best companies in Fashion accessories shop
- #130 of 237 best companies in Men's clothes shop
- #113 of 254 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Shop UR107 The Mall, BS34 5UP, Cribbs�Causeway, Gloucestershire, United Kingdom
- 01179 500638
4.8
Excellent
233 reviews
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Reply from FatFace - CRIBBS CAUSEWAY 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you find our crew in our Cribbs Causeway store to be so friendly. I will be sure to pass on your comments to the team.
All the best, MM
Very polite,professional staff,quickly…
Very polite,professional staff,quickly helped to get things sorted.
6 December 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Jean, thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Reply from FatFace - CRIBBS CAUSEWAY 2
Thank you for your 5* review regarding your recent visit to our Cribbs Causeway store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Staff so helpful !
Staff were incredibly cheerful, helpful and patient....went out if their way to help me find the dress I wanted !
14 November 2023
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Reply from FatFace - CRIBBS CAUSEWAY 2
Good afternoon, FatFace customer.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Cribbs Causeway store.
Take care, JB
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
i have always been a fan of your shop
i have always been a fan of your shop , the staff are always helpful and polite , the quality of your clothes is good and you have an ethical standard which i support so i try to shop with you if i can .
3 November 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely cheerful cashier
Lovely cheerful cashier. Bought a nice size black handbag lots of pockets nice shoulder strap long enough to wear across body as well as over the shoulder Great price tidy shop too
5 November 2023
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent products, super friendly staff.
I used click and collect. Such an easy way to shop and the service in store was great. Highly recommended.
24 October 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
No hassle
I ordered my coat online and it was in the shop a few days later ready for me to pick up. Fit and quality matched the price. Satisfactory.
30 October 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Just great service all round
24 October 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
In store pickup
Ordered online, collected in store at Cribbs Causeway, item was ready as informed, easy pick up and saved me the delivery cost.
Good experience , would do again
19 October 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Friendly efficient customer service and…
Friendly efficient customer service and easy online ordering process
23 October 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Rosheen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Quality clothes, fair prices, hassle free service.
Products as described, delivered on time. Kept informed throughout.
19 October 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
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