Twice purchased jeans at shop. On both occasions I found the staff to be exceptionally helpful and efficient. On both occasions the staff members went out of their way to help me find the products t... See more
Location
Switch locationShop UR107 The Mall, BS34 5UP Cribbs�Causeway, Gloucestershire, GB
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See what reviewers are saying
Overall good I got confusing emails on the day I was due to collect my order, one saying it would take a few more days then another saying it was in the shop. However staff in shop are great and I l... See more
Wow amazing service by Emma and the team at Cribbs. She was exceptional, finding numerous different sizes & styles with sooooo much patience. Came away with a new exciting summer wardrobe. Such a bril... See more
Company replied
I bought an embroidery top online. There was no first notification but I received a reminder which was marked as the second notification via email to collect the parcel. When I arrived to fat face... See more
Company replied
Company details
- #272 of 601 best companies in Clothing Shop
- #169 of 279 best companies in Fashion accessories shop
- #130 of 236 best companies in Men's clothes shop
- #114 of 254 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Shop UR107 The Mall, BS34 5UP, Cribbs�Causeway, Gloucestershire, United Kingdom
- 01179 500638
4.8
Excellent
231 reviews
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Very helpful staff nothing was to much…
Very helpful staff nothing was to much trouble for them. I was in a wheelchair and it was lovely that the staff actually was asking me what I wanted and not asking my caret it was so nice to have someone to ask me and not talk as if I wasn’t there so thank you to the wonderful staff in Cribbs causeway that works on Tuesday
26 September 2023
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Bristol Cribbs is a great store!
Pleasant, knowledgeable and friendly staff. Bristol Cribbs is a great store to visit.
18 September 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for your feedback regarding your trip to the Bristol Cribbs store. It is so wonderful to read such lovely feedback!
Have a great day! SK
Online order to click and collect was…click and collect experience when buying a belt
Online order to click and collect was easy to use. Quick reminder to collect and fast collection in store due to a very efficient filing system according to the shop assistant! Great quality leather belt. Only query would be to give the belt width as part of the product info online.
6 September 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Worth trying alternatives
I was in the Bristol area and called in the cribbs causeway branch. Found the top I had seen online but didn’t have my size. So the lady there offered to order it for me which she did. However I had a message from fat face stating problems with your system and not available to order. However I did order it with marks and Spencer online a few days later.
31 August 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello Jana
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cribbs Causeway store - this is great to hear. Take care, LE
Having bought t shirts previously size…
Having bought t shirts previously size was not a problem and the website showed the images well to allow me to select the items I wanted.
Communication was good so I was able to collect at a convenient time for me.
2 September 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Shorts
Ordered a pair of shorts that were in the sale, didn’t want to pay postage so asked for them to be sent to my local Fatface store. I was kept unto date with delivery information and collected them with no problems, tried them on in the store and was very happy with them.
25 August 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Summer sale…
Good quality clothing at very reasonable prices in the sale.
I had to return a couple of items in store and this was done very quickly.
14 August 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Morning
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Gold star Gaynor ⭐️
Gaynor was super lovely and helpful from the moment we stepped in the store, even amongst a busy sale period. We left with items for myself, husband and toddler - Thank you Gaynor!
23 August 2023
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Love Fatface
Love Fatface - brilliant quality.
Only complaint was waiting to be served quite a while!
7 August 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
We are so pleased to hear that you are happy with your items! Apologies for the wait. We are extremely busy during our sale periods so sometimes this can effect the time it takes for us to get these to you! - RS
Picked my dress up also has to return a…
Picked my dress up also has to return a bag l bought for my daughter no quibbles all done with a smile l asked if l could try dress on for size no problems at all lovely dress so a very happy customer
12 August 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! RS
Excellent delivery to store but item…
Excellent delivery to store but item ordered did not suit. Was able do try on when I collected it and obtain a refund immediately.
5 August 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Fat Face Fab as usual
Fab as usual. Loved the sale items. Free delivery to my door. Easy to take any you don’t want back to store for a friendly and professional service.
Love Fat Face.
8 August 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Nice quick collection process.
31 July 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Afternoon Esther,
Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care - JW
I was assisted today in store by Clair
I was assisted today in store by Clair, in buying a dress for a wedding. Clair went above and beyond with help and advice, resulting in me buying the perfect dress. I would definitely recommend this branch to anyone.
7 August 2023
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Thank you for your 5* review regarding your recent visit to our Cribbs Causeway store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Fantastic service from Claire she went…
Fantastic service from Claire she went above and beyond and I went home with exactly what I was looking for thank you
7 August 2023
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Thank you for your 5* review regarding your recent visit to our Cribbs Causeway store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Independence reached!
Great items and super quick delivery. Boots bought as a birthday gift and my daughter was very pleased too
The pull on jeans for my son were great fit, thanks for doing them in older sizes as my son is autistic and can’t cope with buttons so these are great and give him independance
25 July 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. It's especially great to hear that our product has been suitable for your son. I hope he enjoys his new jeans! Take care – LB
Great customer service
I went into the Fatface store at Cribbs Causeway to look at jeans, I was approached by Gaynor who asked if I needed any help, she explained that the jeans were in the stockroom & asked if I had an idea what I was looking for as she could go and look for them.
I mentioned that I was looking for the Chesham Girlfriend jeans and not only did she come back with the ones I asked for,but she had also brought out another pair that had been reduced in the sale.
I tried both on & bought them both.
I was very happy with the customer service and will definitely be shopping there again.
4 August 2023
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
What an ace team
What an ace team! They went to the stick room to find what I needed and were really helpful. Gay it and Clair are stars!
3 August 2023
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Afternoon Katy,
Thank you for your positive feedback! I am so happy to hear you had a great experience in our cribbs causeway store, I have passed this feedback on.
Kind Regards, JW
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