Just bought several items in the sale and returned a few as not suitable. Online service easy to use with free delivery to store. My local store staff are efficient polite and friendly. I only ever bu... See more
Company replied
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Fabulous clothes, attractive shirt designs. as well a socks. The staff in your shops most recently Dorking branch, are always courteous, knowledgeable, personable and helpful. The only small... See more
Company replied
I order from Fatface regularly. When free delivery on offer I have parcels delivered to home, which is great however, works just as well if delivered to my most local store. I then try it on at the st... See more
Company replied
I ordered the chocolate brown waterproof jacket online as it wasn’t available in my local store but I did collect it from there. I was pleased with the service as it arrived quickly. It’s a gre... See more
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Company details
- #287 of 622 best companies in Clothing Shop
- #168 of 282 best companies in Fashion accessories shop
- #130 of 239 best companies in Men's clothes shop
- #120 of 257 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
115/117 High Street, RH4 1AL, Dorking, Surrey, United Kingdom
- 01306 887685
4.6
Excellent
53 reviews
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Just bought several items in the sale…
Just bought several items in the sale and returned a few as not suitable. Online service easy to use with free delivery to store. My local store staff are efficient polite and friendly. I only ever buy in the sale as prices are too high hence 4 stars but quality clothing
27 April 2026
Reply from FatFace - DORKING
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very pleased with my waterproof coat
I ordered the chocolate brown waterproof jacket online as it wasn’t available in my local store but I did collect it from there. I was pleased with the service as it arrived quickly. It’s a great fit and has proved to be completely waterproof. I love the fleece lining, the longer length and the high collar that helps to keep out the cold blasts.
12 January 2026
Reply from FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always a friendly welcome from helpful…
Always a friendly welcome from helpful staff. A good range of stock as well.
17 December 2025
Reply from FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy returns service
My returns item was delt with very efficiently by the friendly member of staff. Thank you.
21 October 2025
Reply from FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good adverts
Good adverts , easy to collect from shop.
Good seasonal theme to these Xmas presents .
10 October 2025
Reply from FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great staff in Dorking store
Great staff in Dorking store.
Polite. Helpful and knowledgeable.
Refunds very easy too.
8 September 2025
Reply from FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I bought from The Fatface Sale online…
I bought from The Fatface Sale online and the whole experience was great. They kept me in touch about deliveries to a Fatface shop, which was free. The whole online experience was great. I love the jumpers/tshirts, and the price in the sale!
20 August 2025
Reply from FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I'm always shopping at fat face I think the quality is excellent.
Bought a hat amazing price picked it up in the shop nice and easy .
Barry.
21 August 2025
Reply from FatFace - DORKING
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fabulous clothes
Fabulous clothes, attractive shirt designs. as well a socks.
The staff in your shops most recently Dorking branch, are always courteous, knowledgeable, personable and helpful.
The only small omission I have noted is that there is no longer a spare button inside the shorts. as there was in the previous pair of shorts.
Thanks Richard
3 June 2025
Reply from FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and quick to deliver
15 May 2025
Reply from FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
mens shorts
Ordered online and collected with no problems.
Look good. Staff polite and friendly
14 May 2025
Reply from FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely Cardigan
It was easy to find on the website and order. Communication to inform me it had arrived was great so I knew when to collect it. Cardigan was exactly as described and I love the quality and look of it. I would recommend it.
13 April 2025
Reply from FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - DORKING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - DORKING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Can’t exchange!
So I ordered a 12 online with a discount, it was a bit big so went into a store to exchange and they said I couldn’t do it. They would have to refund the jumper and then pay full price for the exchange. I was so annoyed that I decided not to bother and not worth the full price!
8 December 2024
Reply from FatFace - DORKING
Thank you for taking the time to leave your review. It's disappointing to hear that you weren't able to exchange the jumper as you hoped. We value your feedback and will use it to improve our customer experience. Take care, LE
Reply from FatFace - DORKING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - DORKING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - DORKING
Hello Ian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Great service, notifications were good and collection from the store was easy.
8 August 2024
Reply from FatFace - DORKING
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
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