Just bought several items in the sale and returned a few as not suitable. Online service easy to use with free delivery to store. My local store staff are efficient polite and friendly. I only ever bu... See more
Company replied
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Fabulous clothes, attractive shirt designs. as well a socks. The staff in your shops most recently Dorking branch, are always courteous, knowledgeable, personable and helpful. The only small... See more
Company replied
I order from Fatface regularly. When free delivery on offer I have parcels delivered to home, which is great however, works just as well if delivered to my most local store. I then try it on at the st... See more
Company replied
I ordered the chocolate brown waterproof jacket online as it wasn’t available in my local store but I did collect it from there. I was pleased with the service as it arrived quickly. It’s a gre... See more
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Company details
- #288 of 621 best companies in Clothing Shop
- #166 of 283 best companies in Fashion accessories shop
- #134 of 243 best companies in Men's clothes shop
- #119 of 256 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
115/117 High Street, RH4 1AL, Dorking, Surrey, United Kingdom
- 01306 887685
4.6
Excellent
53 reviews
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Reply from FatFace - DORKING
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Staff are very friendly as well as…
Staff are very friendly as well as being knowledgeable about stock. It is always a pleasure to shop in Dorking Fat Face.
3 May 2024
Reply from FatFace - DORKING
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such great experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Reply from FatFace - DORKING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordering from Fatface online
Ordering from Fatface online is so easy, I usually collect from my local Fatface in Dorking. All the staff are friendly and helpful.
Any returns are done in store, and refund is immediate, not post back and wait a week, like some other retailers.
14 April 2024
Reply from FatFace - DORKING
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Love Fatface
As always great service from Fatface online and also in their shop in my home town.
Their “basic” range of clothes- organic T-shirts and soft cotton goo have been staples in my wardrobe for years. They wash and wear extremely well
28 March 2024
Reply from FatFace - DORKING
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Helpful staff, quality products
Helpful staff, good quality products. Given how many Fat Face stores there are, I don't often see other people wearing the clothes I have bought so they seem to freshen up their ranges often. I always find the staff in store pleasant and friendly. Also they always welcome my dog with a treat!
21 March 2024
Reply from FatFace - DORKING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fat face trousers are always excellent
29 January 2024
Reply from FatFace - DORKING
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your purchases, and we look forward to welcoming you back soon!
Take care.- GM
Arrived on time & very happy with the…
Arrived on time & very happy with the money I saved on my order .
24 January 2024
Reply from FatFace - DORKING
Hi Peter,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Quick and easy purchase delivered to…
Quick and easy purchase delivered to local store for pick up, well communicated but I missed the fact I’d need my order number ??
29 November 2023
Reply from FatFace - DORKING
Hello Rick thank you for taking the time to leave your 4* review. I can confirm that on your collection email and on our website, we do state that you need to take your order number with you upon picking up the order.
Thank you, LE
Ordered a collection for my dad's bday
Ordered a collection for my dad's bday,
Website was easy to navigate, clothes were of great quality and the service at the store was quick and easy too!
Only 4/5 cause I wish it was a tad cheaper but otherwise it's grand.
30 October 2023
Reply from FatFace - DORKING
Hello Clara
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
…You have a new FatFace fan
The online service provided by Fatface is excellent, including a helpful response from the Customer Service team when I had a problem with a delivery which was not the company’s fault.
The FatFace crew in Dorking store provides first class service. It’s fun to shop there, the team led by a knowledgeable and patient young lady assist everyone with a smile and in an efficient response to queries.
A great place to shop.
23 October 2023
Reply from FatFace - DORKING
Hi Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface Order
I order from Fatface regularly. When free delivery on offer I have parcels delivered to home, which is great however, works just as well if delivered to my most local store. I then try it on at the store just in case it needs to be returned, which doesn’t happen often!! 😉🤣
17 October 2023
Reply from FatFace - DORKING
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us. Take care – KS
Great store
Always a friendly welcome and service in this store. Also very helpful and efficient.
21 August 2023
Reply from FatFace - DORKING
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Jeans and Dungarees
Jeans are probably one of the best in the market always good quality and customer service is 👍
5 August 2023
Reply from FatFace - DORKING
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
Very helpful and order arrived on time.
27 July 2023
Reply from FatFace - DORKING
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Excellent customer service all round!
18 July 2023
Unprompted review
Reply from FatFace - DORKING
Thank you for your feedback regarding your recent visit to our Dorking store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
FatFace has always been my go to shop
FatFace has always been my go to shop. I love their ethos and style. There clothes are well made and don't fall apart at the drop of a hat. If you choose timeless styles that you love, you will be wearing them happily for years and that's got to be good for the planet!!
26 June 2023
Reply from FatFace - DORKING
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Service
Once again a very good and reliable service from fatface , keeping up standards in every aspect of retail .well done .
6 June 2023
Reply from FatFace - DORKING
Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us online. Take care – CD
Fatface Dorking
Fatface Dorking, Great service from Laura ⭐️⭐️⭐️⭐️⭐️ Really helpful young lady, did your company proud! Helpful, knowledgeable and friendly. Alfie the Bearded Collie also wants to say thanks for being dog friendly, pays off as we bought a lot !! Thank you 😊
30 April 2023
Unprompted review
Reply from FatFace - DORKING
Hello, Thank you for your feedback regarding your trip to the Dorking store. We are so pleased to hear that you both enjoyed your visit. We hope to see you again soon! Take care - KS
Really love the shop always laid out so…
Really love the shop always laid out so nice the staff are always so friendly I go in quite often it’s one of my favourite shops.
24 October 2022
Reply from FatFace - DORKING
Thank you so much for your 5* review. We are so happy to hear that you had such a wonderful experience whilst shopping with us :) - RS
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