Both local store (East Grinstead) and click & collect at FatFace are great. FF clothes are my favourite…I’d like more offers or maybe a loyalty scheme!
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See what reviewers are saying
Every time I visit the East Grinstead branch I receive excellent personal service. Nothing is too much trouble for example Sharon searched out numerous hats for me to try on. The suggestions they make... See more
Company replied
Took my daughter in laws mother to today’s glass fusion class run by Jayne. We had an amazing time making three unique glass pieces each. Jayne’s resources are plentiful ( sometimes it’s hard to... See more
Company replied
Once again thank you Alexandra for all your help this afternoon. It is always a lot of fun shopping in Fat Face, I will be looking forward to wearing the Ebby cream blouse with the skirt I bought last... See more
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Company details
- #271 of 607 best companies in Clothing Shop
- #172 of 283 best companies in Fashion accessories shop
- #133 of 242 best companies in Men's clothes shop
- #117 of 256 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
5/11 London Road, RH19 1AL, East�Grinstead, West Sussex, United Kingdom
- 01342 327074
4.9
Excellent
188 reviews
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A lovely store with delightful staff
What a lovely selection of clothes, and all sizes available. Also prices not outrageous for the quality and fabrics. I was merely browsing the East Grinstead store when I found a lovely smock dress that I felt would be perfect for my daughter's graduation. Staff were so lovely and helpful - Cheryl Anne and Alex - and found me a cardigan that would compliment the smock perfectly. A delightful shopping experience all round.
19 April 2024
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience with us. We hope you love your purchase, and look forward to welcoming you back soon!
Take care. -GM
Wish it was my local store
I visited the East Grinstead shop recently when I was in the area visiting my mother. The welcome, service and advice I received from (I hope I have remembered their names) Charlotte and Vicky was brilliant. Loved their enthusiasm and friendliness. Best shop I visited in East Grinstead and will hopefully be back soon.
27 March 2024
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I like the clothes and often purchase…
I like the clothes and often purchase new items. My local store is excellent for both choosing and trying on new products and receiving click and collect.
3 April 2024
Reply from FatFace - EAST GRINSTEAD
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Reply from FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - EAST GRINSTEAD
Good Morning Georgia,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Reply from FatFace - EAST GRINSTEAD
Good Morning Oliver,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving the quality of our clothing, we appreciate your kind words so much!
We cannot wait to be welcoming you back soon!
Kind Regards, JW
Reply from FatFace - EAST GRINSTEAD
Good Afternoon Laura,
Thank you for taking the time to leave us a review!
I am so pleased to hear you enjoy the service given by our customer service assistants! I will make sure this feedback is passed on to them!
We cannot wait to welcome you back!
Kind Regards, JW
Our family loves FatFace
Our family loves FatFace. Always good quality, amazing sales and good customer service.
1 January 2024
Reply from FatFace - EAST GRINSTEAD
Hello Amy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
East Grinstead store.
Always good to pop into the East Grinstead shop to see what new stock they have. Had a look around to see what was in the sale and bought a navy sweater. Fun banter with the store manager makes the shopping experience fun 😁.
I will be back!!
5 January 2024
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our East Grinstead store. I will be sure to pass on your comments to the team.
All the best, MM
Popped into East Grinstead branch after…
Popped into East Grinstead branch after seeing gorgeous hoodie for my daughter.
Served by a very helpful & gorgeous blond 😍
5 January 2024
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our East Grinstead store. I will be sure to pass on your comments to the team.
All the best, MM
Good service thanks
17 December 2023
Reply from FatFace - EAST GRINSTEAD
Good Afternoon Adam,
Thank you for taking the time to leave us a review!
Really appreciate your positive feedback in regards to the service you have received!
We look forward to welcoming you back soon!
Kind Regards, JW
Quality change
I have not shopped in FatFace for a number of years but decided to buy a leather bag and purse in the sale.
The bag and purse look like very good quality. So I have my fingers that they last a long time.
I also purchased a cotton top and a Alica zip through hoodie. Compared to my previous purchases, there is a huge quality difference. 80% polyester/acrylic and 20% cotton. I would never have paid £68 for the hoodie and I am wondering if its even worth £40 for it in the sale.
What a shame FatFace. Go back to your previous quality and I will pay £80 for the hoodie because of the quality.
However, I would have given the staff at East Grinstead branch 5 Stars + as they were so helpful.
28 December 2023
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Good Afternoon Andrea,
Thank you for taking the time to leave us a review!
We really appreciate your feedback in regards to the quality and the pricing of our items. I will make sure this information is passed on to the relevant department and looked into.
We appreciate all feedback whether this be good or bad as this helps us shape our service for our customers to the best it possibly can be.
Kind Regards, JW
It’s always a pleasure shopping in…
It’s always a pleasure shopping in FatFace. I always get a friendly hello when I walk in and the staff are always so helpful. They have lovely clothes that last years. A great place to pick up some Christmas presents.
8 December 2023
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you always encounter such a welcoming and easy time in our East Grinstead store. I hope you continue to love shopping with us and enjoy the quality our products have to offer.
Take Care, MM
Consistently great customer service
No matter when I go in there, the staff are always so welcoming and helpful. Particular thanks to Alex and manager Sharon today, but they are all great 😊
8 December 2023
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The staff were extremely friendly and…
The staff were extremely friendly and helpful. Did a click and collect and was easy to collect. Will definitely use again
26 November 2023
Reply from FatFace - EAST GRINSTEAD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Refunds
Although item I bought was unsuitable a refund was no problem. Staff always helpful and friendly, a pleasure to shop there.
20 November 2023
Reply from FatFace - EAST GRINSTEAD
Good afternoon, Christine.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our East Grinstead store.
Take care, JB
Smiles all round
The staff are always so friendly, helpful and welcoming. Nothing is too much trouble and it’s all done with a smile.
It’s always a pleasure shopping in the East Grinstead store.
3 November 2023
Reply from FatFace - EAST GRINSTEAD
Good afternoon, Pamela.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our East Grinstead store.
Take care, JB
I would like to praise EastGrinstead…
I would like to praise EastGrinstead store staff member Cherylann for such patience and kindness as well as being so helpful and knowledgeable in finding the right fit and style for me..it was a pleasure shopping there.
22 November 2023
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
The clothes are of excellent quality and wash well. The delivery of goods to shops work well and the customer is kept informed and shop staff are very helpful.
14 November 2023
Reply from FatFace - EAST GRINSTEAD
Hello Geoff
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface East Grinstead
My wife and I were in Fatface recently, and found exactly what we wanted (jeans, jacket) very quickly with the help of the lovely assistant, Alex, to whom all credit is due. Thank you!
9 November 2023
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hi Nick
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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