Great line of summer clothing to chose from, in all the seasons colours, and of the usual high quality you can expect from FatFace.

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I want to give a huge shout out to Zara (manager) and Lottie at the Eastbourne FatFace store. They both go over and beyond by being welcoming, professional, hard working and a shinning example of... See more
Company replied
Tried on the Elsie wide leg jeans in shop the perfect fit so ordered in another colour ( 5.5ft and regular length just right with trainers really hope won’t shrink in wash ) so comfy to wear . Ordered... See more
Company replied
Easy website and ordered for click and collect. It's arrived on time and we're nice. Unfortunately one item hadn't been checked properly and was very discoloured so had to obtain refund. Suggest that... See more
Company replied
Company details
- #272 of 600 best companies in Clothing Shop
- #168 of 279 best companies in Fashion accessories shop
- #131 of 237 best companies in Men's clothes shop
- #117 of 256 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, United Kingdom
- 01323 644359
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Disability Invisibility
We regularly go to Eastbourne, where our nearest Fat face shop is, so I asked for my purchase to be delivered there. This was a mistake on my part, as being in a wheelchair caused me to be invisible to the shop assistant, who was watching another assistant serve a customer, but stopped when another customer approached the till. This lady advised her of my presence, I was less than 4 feet away. Do you have a policy against serving disabled customers!

Reply from FatFace - EASTBOURNE
Eastbourne Branch staff and stock…
Eastbourne Branch staff and stock Great. Online they are a bit iffy to say the least. Their parent company Next who are next door to them in Eastbourne same applies except their online service is a total disaster.
So my advice use the shops and skip the online disaster zones

Reply from FatFace - EASTBOURNE
Waterproof coat
Ordered online, very quick delivery to local Fatface store -not worn the coat yet but it looks fab on and bought at a great price

Reply from FatFace - EASTBOURNE
Good customer experience
Easy to order and collect in store. Friendly welcoming staff when collecting. Good to be able to try on in store once collected. Lovely jumper, perfect fit, good quality.

Reply from FatFace - EASTBOURNE
Ordered on line
Ordered on line, notified when ready for collection, collected the next day, can't fault it

Reply from FatFace - EASTBOURNE
I don't usually order clothes online
I don't usually order clothes online, but decided to do so, as there is a shop nearby where I could click and collect and return if necessary. In the event the trousers arrived punctually and fitted perfectly, so no need to return. Also very pleased with the quality.

Reply from FatFace - EASTBOURNE
Very well made clothes
Very well made clothes. Shopped online with click & collect - speedy service. Returns to shop are free.

Reply from FatFace - EASTBOURNE
It has not been delivered to the store…
It has not been delivered to the store for me to pick up yet..

Reply from FatFace - EASTBOURNE

Reply from FatFace - EASTBOURNE
Good but with a problem
Easy website and ordered for click and collect. It's arrived on time and we're nice. Unfortunately one item hadn't been checked properly and was very discoloured so had to obtain refund. Suggest that all items are checked before dispatch. Staff in store helpful.

Reply from FatFace - EASTBOURNE
Great service , great clothes
Have bought 3 tops this year (all fashionable and well made) service in store was amazing

Reply from FatFace - EASTBOURNE
The woman who served me was rude and…
The woman who served me was rude and impatient! She seemed preoccupied and gave no eye contact or even crack a smile! She has blonde short hair, very tall with lots of tattoos

Reply from FatFace - EASTBOURNE
Beautiful casual clothes
Beautifully made, well designed clothes. I do think the sizing is "off". As a size 10-12 in most outlets, I generally take an 8 at FatFace, so do factor in a bit of vanity sizing when ordering.
I have done instore and click and collect purchases, and never any problems.

Reply from FatFace - EASTBOURNE
Absolutely delighted with my new fat…
Absolutely delighted with my new fat face "Sutton" Jeans. It's so difficult to find 100% cotton jeans with no stretch and these are perfect for me! Perfect length too and great fit. We're in sale so extra good value. Order was delivered to store for me to collect and I was keep informed well.

Reply from FatFace - EASTBOURNE
Efficiency
Friendly, helpful staff in Eastbourne, plenty of stock. I bought three tops, and tried a dress, but decided I needed the next size.
I sent away for the dress, and was impressed with the quick response and delivery.

Reply from FatFace - EASTBOURNE

Reply from FatFace - EASTBOURNE

Reply from FatFace - EASTBOURNE

Reply from FatFace - EASTBOURNE

Reply from FatFace - EASTBOURNE
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