Pattie in the Edinburgh airport store was amazing in helping my wife find the right outfits. Wonderful customer service and product knowledge. Thanks
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See what reviewers are saying
Fab service at the Edinburgh airport store. Always great as well that there's discounts compared to their normal stores and this time got it on sale! Compliments started coming in as soon as I wore th... See more
Company replied
Fat face is one of my favourite brands and I’ve visited many stores. When I fly from Edinburgh Airport, I always look forward to visiting the Fatface store. This time, the staff were even more... See more
Company replied
Helpful staff and sizes available at the shop. The fitting rooms were clean and tidy. The jumpsuit that I got seems of good quality and is very flattering.
Company replied
Company details
- #268 of 595 best companies in Clothing Shop
- #167 of 279 best companies in Fashion accessories shop
- #129 of 237 best companies in Men's clothes shop
- #114 of 254 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit R237 Edinburgh Airport, EH12 9DN, Edinburgh, Lothian, United Kingdom
- 01313 331099
4.3
Excellent
49 reviews
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Wonderful experience at fatface
I had the privilege of being served by a lovely young lady today. She was very kind and helpful when trying to find an item of clothing that I had seen online. Great service!
10 April 2025
Unprompted review
Reply from FatFace - EDINBURGH AIRPORT
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really disappointed with the customer…
Really disappointed with the customer service at Fatface Edin Airport. I asked the manager for details about a sweater, but they barely gave me any attention and didn’t seem interested in helping. Felt like I was being ignored, which is not what you expect when shopping. Definitely won’t be coming back.
7 February 2025
Unprompted review
Reply from FatFace - EDINBURGH AIRPORT
Hello Saklyn
Thank you for taking the time to leave your review.
I have requested for some further information from you in regards to your complaint, as no contact details have been left for yourself.
Thank you, LE
Update:
Sadly no further information has been left so we are unable to contact you. Please do reach out to our Customer Service team if you wish to discuss this further.
Thank you.
Helpful advice and great service
Derek and the team were great at assisting me with an order in store today. They didn’t have the item I required in stock but it was no problem for them to order it for home delivery. Very helpful and great service
29 November 2024
Unprompted review
Reply from FatFace - EDINBURGH AIRPORT
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service from Alex
I had a great experience in store. I was looking for a waterproof jacket and found some cute one with the help from Alex, they where amazing helping me pick the perfect one.
20 September 2024
Unprompted review
Reply from FatFace - EDINBURGH AIRPORT
Hello Abby
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Edinburgh Airport store - this is great to hear. Take care, LE
Great customer service!
Sujan, a lovely member of your staff in FatFace Edinburgh Airport could not have been more helpful and extremely pleasant. I had a really good shopping experience due to his great customer service.
4 September 2024
Unprompted review
Reply from FatFace - EDINBURGH AIRPORT
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Belt issue
At Fatface today, the store colleague helped with advice and to help with an major issue. I had forgot my belt at home, and was flying to Athens!
It was the only store in the airport, that sold belts. It was last ditch effort to get before my flight. But Ross helped me quite a lot with suggestions. And finally got something and made my way.
Michael
3 September 2024
Unprompted review
Reply from FatFace - EDINBURGH AIRPORT
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality trousers
Love my Ashli trousers. Fab fit and good thick cotton twill. Super service.
15 August 2024
Reply from FatFace - EDINBURGH AIRPORT
Hello Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Asked for a receipt in store- told I…
Asked for a receipt in store- told I would be emailed it. Then after transaction made was told I could have been entitled to a discount if I had used a card but it was now too late to apply this. No receipt provided and pointless conversations with customer service asking me to provide proof of purchase to be issued a receipt…They told me they couldn’t help further. Eventually I magically got a receipt (that they said they couldn’t provide) one week later after requesting my sales history under a freedom of information request and pointing out the legal requirement to provide a receipt- they absolutely do not care about their customer service. Absolute joke for a corporation of this size.
5 July 2024
Unprompted review
Reply from FatFace - EDINBURGH AIRPORT
Hello Lewis
Thank you for taking the time to leave your review.
I am sorry to read of your recent experience with us. I am just about to email you now with a follow up to this.
Take care, LE
Love fat face at the…
Love fat face and especially at the airport where you get a discount. Staff very helpful and quality is great. I got another “Olivia” linen shirt as it washes and wears so well
24 June 2024
Reply from FatFace - EDINBURGH AIRPORT
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience with us, and we hope you love your purchase!
Take care. -GM
Great customer service and love the…
Great customer service and love the quality and choice of clothes.
20 June 2024
Unprompted review
Reply from FatFace - EDINBURGH AIRPORT
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great Experience
Love the styles, materials and designs.
Sujan was extremely polite and helpful, attendant but non-pressuring.
11 June 2024
Unprompted review
Reply from FatFace - EDINBURGH AIRPORT
Hello Hallie,
Thank you for sharing your recent experience in our Edinburgh Airport store with us.
Please be assured that this will be passed onto the crew member involved for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Sujan and other person there very kind…
Sujan and other person there very kind and nice, good atmosphere in store. This was the Edinburgh Airport store.
7 June 2024
Unprompted review
Reply from FatFace - EDINBURGH AIRPORT
Hello Sewa,
Thank you for sharing your recent experience in our Edinburgh Airport store with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
Take care, ED
Amazing service!
I had the pleasure of meeting Sujan at your Edinburgh airport store. I loved your shop at Oban so went in for a second look. Sujan saw me eyeing off a jacket for my son and was extremely helpful and friendly, so after listening to his advice purchased the “canvas” jacket/sweatshirt.
5 June 2024
Unprompted review
Reply from FatFace - EDINBURGH AIRPORT
Hello Jacqui,
Thank you for taking the time to leave your 5* review.
We are glad to hear about your positive experience in our Edinburgh Airport store. We will make sure to pass your feedback and compliments on to the store.
We hope your son enjoys the new jacket and we look forward to welcoming you back soon !
Take care, ED
Reply from FatFace - EDINBURGH AIRPORT
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.
friendly and helpful…
Sujan was very friendly and helpful at Edinburgh Airport
11 April 2024
Unprompted review
Reply from FatFace - EDINBURGH AIRPORT
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Edinburgh Airport store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Reply from FatFace - EDINBURGH AIRPORT
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Service and collection
The service provided to me was great. I felt welcomed and the advice and suggestions from the crew were genuine and I did not feel like they just wanted to get money out of me. The whole collection in the store is great as well.
20 March 2024
Unprompted review
Reply from FatFace - EDINBURGH AIRPORT
Good morning,
Thank you for taking the time to leave your review.
I am so pleased to read that you encountered such a great experience during your visit to our Edinburgh Airport store. I will be sure to pass on your lovely comments to the team. I hope you continue to enjoy our products as much as we do.
All the best, MM
Bought a pair of these trousers brilliant
Bought a pair off these trousers years ago and could never get a pair again always sold out but this time I managed to get a pair brilliant fit like a glove
20 January 2024
Reply from FatFace - EDINBURGH AIRPORT
Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - EDINBURGH AIRPORT
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Rude staff
First time buying from fatface. Staff at Edinburgh airport was rude and not very helpful.
12 January 2023
Unprompted review
Reply from FatFace - EDINBURGH AIRPORT
Good morning, Jeremie
Thank you for taking the time to leave us your review and I am sorry to read that you have had such a negative experience at our Edinburgh Airport store.
Of course. I totally understand your disappointment, please be assured your custom and feedback is important to us, and I promise you that the feedback you have given is documented and passed onto the relevant parties to investigate.
In the meantime, please accept my apologies for any disappointment that we have caused you. I am sure this experience was a one off and I look forward to you shopping with us again soon. JB
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