Terrible customer service. Sent wrong size dress and two mismatched shoes in quick procession of orders
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See what reviewers are saying
I purchased 2 lovely shirred tops for the Summer from FatFace Fort Kinnaird. Gorgeous colours and superb quality. I found it easy to find what i was looking for and the staff were, as always, very fr... See more
Company replied
I recently purchased dress from Fat Face and I'm so impressed! The is even more vibrant in person, and the material feels luxurious against my skin. It has a beautiful a pockets. The fit is perfect... See more
Company replied
I had to return a pair of jeans ordered online. I returned them to store without charge. Excellent fast and friendly customer service. I then ordered a different pair online and click and collect serv... See more
Company replied
Company details
- #273 of 590 best companies in Clothing Shop
- #169 of 280 best companies in Fashion accessories shop
- #128 of 235 best companies in Men's clothes shop
- #117 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit F9 Fort�Kinnaird, EH15 3RH, Edinburgh, Lothian, United Kingdom
- 01316 691035
4.5
Excellent
171 reviews
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Order online
Order online, collected from the shop, great item, good price, no hassle, everything went smoothly.
29 April 2023
Reply from FatFace - EDINBURGH FORT KINNAIRD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The man was lovley and professional
The man was lovley and professional, excellent experience x
28 April 2023
Reply from FatFace - EDINBURGH FORT KINNAIRD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great range of relaxed styles which are…
Great range of relaxed styles which are also affordable. The staff was friendly, knowledgeable, and helpful.
19 April 2023
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Reply from FatFace - EDINBURGH FORT KINNAIRD
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - EDINBURGH FORT KINNAIRD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent quality
13 April 2023
Reply from FatFace - EDINBURGH FORT KINNAIRD
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them! Take care, BP
All great,thanx
16 March 2023
Reply from FatFace - EDINBURGH FORT KINNAIRD
Thank you for leaving us this review. We deeply appreciate this :) -RS
Great value sale
5 November 2022
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hi Catherine, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The lady in the shop helped me with…
The lady in the shop helped me with online shopping as I couldn't find the size that I was looking for, I ordered a heavy thick checked shirt and it arrived for a special birthday present, I received a phone call thanking me for his wonderful shirt. I'm delighted that it also arrived on time
21 October 2022
Reply from FatFace - EDINBURGH FORT KINNAIRD
Wow, thank you so much for this review. We strive to make sure that our customers are well looked after and are happy with their items purchased from us, especially when shopping in our store. Your comments will be fed back to our lovely crew in store :) we are pleased to hear that the recipient of the item is happy with it! - RS
Reply from FatFace - EDINBURGH FORT KINNAIRD
Good Morning Stephen
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Shopping
Staff in the shop were really helpful and very informative, will be back again.
11 October 2022
Reply from FatFace - EDINBURGH FORT KINNAIRD
Thank you for your great review. I will be sure to pass this over to the crew in store! - RS
Fantastic customer service at the fort…
Fantastic customer service at the fort Kinnaird branch today!
30 September 2022
Reply from FatFace - EDINBURGH FORT KINNAIRD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
A pleasant shopping experience
Normally I keep clear of shops with sales due to my sight, however, the space within FF in Kinnaird is wonderful and the staff are so happy and helpful.
I made my purchases and left feeling really pleased. Great sale too.
3 September 2022
Reply from FatFace - EDINBURGH FORT KINNAIRD
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Great customer service
Despite not being impressed with the carrier service , I was very happy with the items I purchased and with the great service when returning unwanted items particularly from the young man in the Kinnaird Park shop.
.
31 August 2022
Reply from FatFace - EDINBURGH FORT KINNAIRD
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, KC
Staff were so helpful.
8 August 2022
Reply from FatFace - EDINBURGH FORT KINNAIRD
Good afternoon, Thank you for your review. This is so great to hear, we hope to see you again soon! Have a lovely day, - ES
very helpful
Very helpful experience at Fort Kinnaird, phoned to look for pair of sleepers and the store person attended the call very well and phone me back once he found the item. Went to pick up and the young store assistant at the counter was very helpful too. Great customer service!
1 August 2022
Reply from FatFace - EDINBURGH FORT KINNAIRD
Good afternoon, Abid
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Edinburgh store.
Take care, JB
Beautiful skirt
Beautiful skirt , well made , good price as reduced , love the embroidery detail , elastic waist so comfortable to wear
1 August 2022
Reply from FatFace - EDINBURGH FORT KINNAIRD
Good afternoon, Fiona
It's great reading such positive comments about the quality of the items you received. We look forward to you shopping with us again soon at our store.
Take care, JB
I purchased a childs swimsuit which…
I purchased a childs swimsuit which turned out not to be the one they wanted. Contacted the shop and they took the time to check stock, the style/size wanted was not available in that particular shop but they also tried other branches to help. We then ordered the s/suit on line (from fat face) which arrived in two days, returned the first purchase with no problem. The staff were very helpful.
4 July 2022
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hi there, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES
Excellent service both online and…
Excellent service both online and in-store and beautiful clothes.
4 July 2022
Reply from FatFace - EDINBURGH FORT KINNAIRD
Good Afternoon Carol
Thank you for your review.
I am so pleased to hear that you are pleased with the service you have received from us.
I hope you enjoy your new purchase.
EP
Very happy with my purchase
Very happy with my purchase. Arrived in perfect time and no issues. Would certainly recommend Fatface and returns are so straightforward. The sales guys in the shop were so helpful
21 June 2022
Reply from FatFace - EDINBURGH FORT KINNAIRD
Good afternoon Scotland :)
I am so happy to read what a positive experience you had in the Edinburg store. I will be sure to pass this on to the wonderful team.
Have a lovely afternoon DW
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