Bought a lovely top in the sale in Edinburgh. Lovely , great fit , pretty pattern, good quality material and lovely staff member who served me. Excellent.
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See what reviewers are saying
Love fat face, and these jeans are perfect. Don’t know why I bother looking elsewhere! Shopped in store, trust pilot seemed to think it was an online purchase! Grr!
Company replied
Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... See more
Company replied
Unfortunately, both my husband’s size large Brooke zip through hoodie and my size medium Jen textured hoodie were huge. We normally buy these sizes from Fat Face, but sadly neither hoodies fitted on t... See more
Company replied
Company details
- #286 of 621 best companies in Clothing Shop
- #169 of 286 best companies in Fashion accessories shop
- #132 of 242 best companies in Men's clothes shop
- #121 of 259 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
69 George Street, EH2 2JG, Edinburgh, Lothian, United Kingdom
- 01312 251568
4.6
Excellent
168 reviews
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Excellent customer service
14 December 2023
Reply from FatFace - EDINBURGH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you encountered great customer service in our Edinburgh store. I will be sure to pass on your comments to the team.
All the best, MM
Best Hoodies out there
I have been buying Fat Face hoodies for over 20 years, they are really good quality & when/if they fade I wear them when I’m gardening
30 November 2023
Reply from FatFace - EDINBURGH
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Such a helpful young lady. 😘
I went to Edinburgh Fatface with my returns, all were too big, and having looked online, there were none my size. When I explained this to the girl she sort out my size in the fort Kinnaird branch for the next day, and had them put by. She also got one of the cardigans from their stock. When I got to Fort Kinnaird branch, they had so much more, I ended up with three jumpers and a pair of gloves, my daughter bought gloves too. A very successful trip. So thank you to the girl that served me.
9 December 2023
Reply from FatFace - EDINBURGH
Good afternoon, Ruth.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Edinburgh store.
Take care, JB
Excellent Customer Service
I've always liked FatFace products and have had many items of clothing over the years. This is my first purchase of an item for the home: Linen Duvet cover in green. I love linen and it is amazing to sleep under. I always get great service and this time was no different. I purchased this online but my go to store is Edinburgh George Street where the staff are amazing.
23 November 2023
Reply from FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Changing room didn't help
Changing room didn't help, dark and very busy shop. Not a flattering cut for my shape. Nice velvet, colour on a younger person would be fine.
22 November 2023
Reply from FatFace - EDINBURGH
Hello Alexandra
Thank you for your review.
I am so sorry to hear of your recent experience with us. I have flagged this with the Store and Area Manager for future consideration.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com.
EP
Efficient service
Efficient service, order arrived ahead of schedule. Helpful, friendly staff.
21 November 2023
Reply from FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy on line ordering with options to…
Easy on line ordering with options to return . I chose to return to a local store and was delighted with helpful, friendly service.
23 November 2023
Reply from FatFace - EDINBURGH
Good afternoon, Margaret.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Edinburgh store.
Take care, JB
Excellent online order and great products
Easy online order
Speedy delivery
Pick up in store
Good value good quality items
22 November 2023
Reply from FatFace - EDINBURGH
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Lovely velvet trousers
Lovely velvet trousers that can be dressed up or more casual. Ordered online and delivered quickly to store. Great customer service.
20 November 2023
Reply from FatFace - EDINBURGH
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Excellent staff
18 November 2023
Reply from FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - EDINBURGH
Hi Ken, Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Very easy to order from the website to…
Very easy to order from the website to their store in Edinburgh including the collection as well.
Very happy with the jeans purchased very good quality
17 November 2023
Reply from FatFace - EDINBURGH
Hi Lynne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Christmas pyjamas
Thank you Mhairi for all your help and advice
Very much appreciated
9 November 2023
Unprompted review
Reply from FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very helpful staff
Very helpful staff - I took back a shirt to exchange for a larger size and although there wasn't one in the store - the assistant ordered me one to be sent to my home.
24 October 2023
Reply from FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff are very helpful and always…
Staff are very helpful and always friendly. Shop well stocked and changing rooms clean.
16 October 2023
Reply from FatFace - EDINBURGH
Hi Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - EDINBURGH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I bought a pair of sandals last April…
I bought a pair of sandals last April for the summer , I wore them 3 months and both soles cracked. As I've relocated to US I was only able to return them end of October but I had the receipt. I was told because I had worn them everyday that's why this had happened & I was over the 6 month policy . I was extremely disappointed with the service & seems extremely unfair to treat regular customers in this way . As I left both the manager & the colleague laughed , I went back to ask why & the manager said she was just checking her colleague was ok. I found them extremely unprofessional & will never shop there again & will be telling all my friends& family !
14 October 2023
Unprompted review
Reply from FatFace - EDINBURGH
Good morning,
Thank you for taking the time to leave us your review. I am so sorry that you had a less than pleasant experience in store. In this case, can you please send us an email to customerservices@fatface.com with your receipt and images of the item in question and we would be more than happy to look into this further for you.
All the best, MM
Anna in the George Street store :o)
Great service from Anna in the Edinburgh George Street store. She was so helpful with a click & collect order, and then on hand to give her opinion when I tried some trousers on. Thanks, Anna!
27 September 2023
Reply from FatFace - EDINBURGH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - EDINBURGH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very efficient service
Very efficient service. Posted quickly and helpful staff when needed to return some items.
22 September 2023
Reply from FatFace - EDINBURGH
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
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