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FatFace - EXETER 2 Reviews 272

TrustScore 4.5 out of 5

4.7

Unit 4/5 Princesshay, EX1 1GE Exeter, Devon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Website easy to find products, and it’s always helpful to go into a store to see the item so you know exactly what you’re ordering in size needed if not in store! Products delivered are of an excellen... See more

Company replied

Rated 5 out of 5 stars

I always buy fat face clothing and it’s so easy to order on line as it’s always a quick and efficient service

Company replied

Rated 5 out of 5 stars

I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... See more

Company replied

Rated 5 out of 5 stars

Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... See more

Company replied


Company details

  1. #287 of 623 best companies in Clothing Shop
  2. #168 of 283 best companies in Fashion accessories shop
  3. #133 of 243 best companies in Men's clothes shop
  4. #119 of 257 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, United Kingdom

  • 01392 982018

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
4-star
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1-star

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Rated 4 out of 5 stars
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Hi Christine
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Very good experience

Got my order very quickly.
Very good quality.
As usual very happy with my purchase!

3 May 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Arranged for sale items to be delivered…

Arranged for sale items to be delivered to local Fat Face shop & was advised arrival of items by 2 days of order - really efficient service

3 May 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Hi Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Fantastic friendly service

Great service.

1 May 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Thank you for taking the time to leave us your review. We're happy to hear you are pleased with the service you've received.

Have a lovely day!

Take care, SK

Rated 5 out of 5 stars

Good communication and parcel arrived…

Good communication and parcel arrived earlier than expected. Helpful staff and quality product.

26 April 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Skirt

Bought this skirt on line and very happy I did. The fabric is soft and comfortable to wear. Perfect fit and length. It looks great on and very easy to coordinate. Very good value.

4 May 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Poncho

Product was as described, and like the picture. It arrived on time.

28 April 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Online orders

Recent online orders dealt with efficiently . Also had to return an item which was also very straightforward. Collected from local store where staff were very helpful.

23 April 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Rated 5 out of 5 stars

Wide range of clothing and sizes .

Wide range of clothing and sizes .
Pleasant , helpful staff.

21 April 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Thank you so much for your kind words. We deeply appreciate your feedback! - RS

Rated 5 out of 5 stars

Well made shirt delivered quickly and…

Well made shirt delivered quickly and was able to pick up at local post office, as delivered by Royal Mail as no one was home, on first delivery attempt . Great vivid coloured shirt , and purchased in one of their 50% sales, so all good , many thanks

16 April 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Good afternoon, Kevin

Thank you for your feedback regarding your recent online order.

I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.

Take care, JB

Rated 5 out of 5 stars

Fatface delivery

I ordered two items in the sale to be delivered to my local shop. I was impressed with all of the notification I received from Fatface. My parcel was delivered to the store as expected and the staff were happy for me to try on the items I purchased.

17 April 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 4 out of 5 stars

The young girl assistant in the Exeter…

The young girl assistant in the Exeter shop went to a lot of trouble to find jeans to suit me. She was honest about which ones fitted (or didn’t fit) me and tried contacting other branches before saying I would need to go online to get my size.
Those in the Exetershop were on sale at half price, but when I went online at home I had to pay the full price - why?

14 April 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

There are always bright prints and…

There are always bright prints and lovely clothes, the staff are always really helpful

13 April 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Take care, EP

Rated 5 out of 5 stars

Easy to order

Easy to order. Great to use Thrift voucher to part pay for clothes. Easy to collect and try on in store.

12 April 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Excellent product

Excellent product, excellent price

12 April 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

New jeans, New me

I had a wonderful experience in my local Fat Face. I was greeted with a team of friendly faces who were on hand to help whenever needed. In particular Shannon was extra helpful when it came to finding the right size and the right style of jeans that I was looking for that day. I regularly visit this store and always have a good visit. Thank you.

1 April 2023
Unprompted review
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Hello Rebecca,
Thank you so much for sharing your feedback regarding your trip to the Exeter store. It is so wonderful to read such lovely feedback; Which is exactly what we love to hear from our wonderful customers.
Have a great day! - KS

Rated 5 out of 5 stars

Reliable well made swim wear

Reliable well made swim wear. cute designs , my daughter loved all 4 swim wears. Fast delivery and friendly Fatface staff in Exeter

25 March 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS

Rated 5 out of 5 stars

Helpful assistant took me with clothes…

Helpful assistant took me with clothes to cubicle
Find clothes on top rails very difficult to get down had to ask for help, I am 5,-4 inches

17 March 2023
FatFace - EXETER 2 logo

Reply from FatFace - EXETER 2

Good Afternoon

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase!

Have a great day!

Take care, EP

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