I had to return my sandals as they weren't quite the right fit and the staff were very friendly and sorted out a refund.
Company replied
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See what reviewers are saying
Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item. She was knowledgeable and very helpful in finding us the right size on t... See more
Company replied
I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... See more
Company replied
Shopped in the Frome store yesterday. Lovely sales assistants, very helpful, even pointing out the changing room with the seat as I have a bad knee. Store was really well laid out and they were very h... See more
Company replied
Company details
- #280 of 620 best companies in Clothing Shop
- #169 of 285 best companies in Fashion accessories shop
- #130 of 242 best companies in Men's clothes shop
- #119 of 257 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
6 Market Place, BA11 1AF, Frome, Somerset, United Kingdom
- 01373 451073
4.7
Excellent
111 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The frome store is well laid out and…
The frome store is well laid out and have excellent staff
8 May 2024
Reply from FatFace - FROME
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at our Frome store. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
Reply from FatFace - FROME
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to hear you have had a positive experience instore. We hope you love your purchase!
Take care. -GM
Glorious Quality
Always love everything I buy from Fatface. Always different in design and quality from other high street stores. Just bought the Amy dress in 2 designs for my holiday and look forward to wearing them.
22 April 2024
Reply from FatFace - FROME
Hello Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Efficient staff member
I ordered a sale item online which was not available in store. I received an email when my item was ready to collect. Staff member was very quick to process the order. I have ordered and collected there before and impressed by their efficiency. Arrived very quickly and before the estimated date.
18 April 2024
Reply from FatFace - FROME
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - FROME
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - FROME
Hi Ronald, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Reply from FatFace - FROME
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent customer service
Great staff in the Frome store!Returned an item and customer service brilliant!
30 December 2023
Reply from FatFace - FROME
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
Excellent service, both online and in the Frome shop, easy to exchange the jeans I bought and buy a few more things from the shop, staff very helpful with good customer values. The clothing is good value for money and really nice to wear 😃
14 December 2023
Reply from FatFace - FROME
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - FROME
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - FROME
Hello Sally,
Thank you for your 5* review regarding your recent visit to our Frome store.
It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
It's lovely to look round the store…
It's lovely to look round the store without being costed by the staff. Always very friendly.
2 November 2023
Reply from FatFace - FROME
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Always a positive experience
I’ve bought a few Fat Face items recently some on line, delivered to my local store, and some from the store. Staff are always helpful and friendly. It’s a lovely shop to visit.
1 November 2023
Reply from FatFace - FROME
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - FROME
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
A great shop
It was easy to order on-line and then simply collect the item from my nearest shop -which is in Frome - where the staff are friendly and most helpful.
23 October 2023
Reply from FatFace - FROME
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Good experience
Ordered goods and conveniently picked up at local store. Staff lovely and quick. Nice to try on garments leisurely at home to check fit and style.
18 October 2023
Reply from FatFace - FROME
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
My order came very quickly
20 October 2023
Reply from FatFace - FROME
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Jolly
Such a very helpful group of people there. Always willing to go the extra mile fir their customers.
19 October 2023
Reply from FatFace - FROME
Good Afternoon Carol,
Thank you for taking the time to leave us a review!
It is great to read such positive comments regarding our lovely store crew, I will make sure this is passed on!
I hope you enjoy the rest of your day! - JW
Always an excellent store
Always an excellent store, the staff are friendly, welcoming and professional. A lovely shopping experience thank you all.
25 October 2023
Unprompted review
Reply from FatFace - FROME
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Beautiful trousers
Beautiful trousers, so comfortable, stylish and well made. Nice for going into Autumn and Winter.
17 September 2023
Reply from FatFace - FROME
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
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