I had to return my sandals as they weren't quite the right fit and the staff were very friendly and sorted out a refund.
Company replied
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See what reviewers are saying
Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item. She was knowledgeable and very helpful in finding us the right size on t... See more
Company replied
I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... See more
Company replied
Shopped in the Frome store yesterday. Lovely sales assistants, very helpful, even pointing out the changing room with the seat as I have a bad knee. Store was really well laid out and they were very h... See more
Company replied
Company details
- #280 of 620 best companies in Clothing Shop
- #169 of 285 best companies in Fashion accessories shop
- #130 of 242 best companies in Men's clothes shop
- #119 of 257 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
6 Market Place, BA11 1AF, Frome, Somerset, United Kingdom
- 01373 451073
4.7
Excellent
111 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great products
Great products, good true fit for for me. Staff ( Frome branch) always so very friendly and helpful.
6 September 2023
Reply from FatFace - FROME
Thank you for your 5* review regarding your recent visit to our Frome store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - FROME
Hi Donna, thank you for your review! I'm glad to hear that reordering for the right size was nice and easy for you and hope that you love your new shorts. We can't wait to welcome you back! Take care, CD
Great staff service
Prompt delivery to store. Store staff in Frome were fab and dealt with a return and let me know how long I had on other items as I had one more still to try on.
10 August 2023
Reply from FatFace - FROME
Good afternoon, Elisabeth
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Frome store.
Take care, JB
Reply from FatFace - FROME
Hello Keith,
Thank you for your review.
I am pleased to hear this! Hope you like your new clothing!
Have a lovely day!
Take care - CT
It’s easy to make online purchases and complete any returns
It’s always easy to make online purchases to try at home. Any that I choose not to keep, I simply return them to our nearest FatFace store. The in-store team at Frome have been really helpful every time, no problems with the return process
2 August 2023
Reply from FatFace - FROME
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Excellent service
Customer service and Fat Face (Frome) absolutely brilliant. Could'nt be more helpful. Well done FF.
Regards
Chris
31 July 2023
Reply from FatFace - FROME
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
I love Fatface jeans they are so soft…
I love Fatface jeans they are so soft .. just brought a pair of dungarees which are so comfy!.. thank you.
The service is amazing and easy.
And the shop assistance are always ready friendly and very helpful.
21 July 2023
Reply from FatFace - FROME
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. It's great to hear such lovely feedback about our store crew, too. Take care – LB
Friendly knowledgeable staff
The staff in the shops were friendly without being pushy and they were very helpful.
2 July 2023
Reply from FatFace - FROME
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Great quality and fit as always
8 May 2023
Reply from FatFace - FROME
Hi Sammy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff and great products.
Great products. Free in store pick up with friendly and helpful staff.
8 May 2023
Reply from FatFace - FROME
Hi Sandy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brilliant site to use
Brilliant site to use, prompt delivery and free returns. Sale also good value
25 April 2023
Reply from FatFace - FROME
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - FROME
Good afternoon, Neil
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Frome store.
Take care, JB
Great jumpsuit
Easy website to use
Staff are always friendly and helpful
Products always to a good standard
17 April 2023
Reply from FatFace - FROME
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great service
Great quality, service and friendly staff. Used click and collect in store, which was a quick and easy way to buy sale items not stocked in my local branch.
17 April 2023
Reply from FatFace - FROME
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - FROME
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great help by the lovely frome staff…
Great help by the lovely frome staff when I couldn’t source the dress I’d wanted online 👍
19 March 2023
Reply from FatFace - FROME
Good Afternoon
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Helpful
The young woman was so helpful when I took back a delivery item because it was to large She was very knowledgeable
13 March 2023
Reply from FatFace - FROME
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great jumper, great service
The lovely Holly Half neck Jumper I ordered was too big. Very friendly and helpful lady at the Frome store credited my account and re-ordered the smaller size to be delivered to my home address. The money was in my account later that day and the beautiful Holly Jumper arrived 3 days later. Excellent item and service. Well done FatFace.
14 November 2022
Reply from FatFace - FROME
Good afternoon, Chrissy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Frome store.
Take care, JB
Brilliant the young lady in store was very helpful, polite
The young lady in store was brilliant, helpful, polite easy to exchange product bought on line
9 October 2022
Reply from FatFace - FROME
Hi Juliet, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very Helpful
The staff of the FROME Fat Face were really helpful. Finding the size required and giving constructive opinions. I will use this store again. Thank you
16 September 2022
Reply from FatFace - FROME
Good Morning
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
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