I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a... See more
Company replied
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Lovely clothes and great selection of new season wear. I found staff a little disappointing - busy I think unpacking and service was rushed. My new items were bundled, as opposed to nicely folded, i... See more
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In store at Harrogate, v helpful, efficient & friendly staff; especially when a query arose as I purchased a garment. Situation resolved & Clear advice given . Very happy with purchase. Highly rec... See more
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Went to look for a dress for my teenaged daughter for her cousin's wedding, where she will be in the bridal party. Assistant Danni was amazing! He anticipated our needs; searching out the colour of... See more
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Company details
- #272 of 589 best companies in Clothing Shop
- #160 of 273 best companies in Fashion accessories shop
- #114 of 250 best companies in Ladies' clothes shop
- #127 of 229 best companies in Men's clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
8 Princes Street, HG1 1NH, Harrogate, North Yorkshire, United Kingdom
- 01423 538773
4.8
Excellent
136 reviews
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Reply from FatFace - HARROGATE
Hi Rebecca
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Speedy and helpful
Speedy delivery and helpful staff in store (Harrogate store) to deal with returns.
27 September 2023
Reply from FatFace - HARROGATE
Hi Suzanne
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - HARROGATE
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Collecting coat ordered online
Friendly welcome inshore, served promptly. Coat that I collected was great quality and a perfect fit.
25 August 2023
Reply from FatFace - HARROGATE
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
great service !
18 August 2023
Reply from FatFace - HARROGATE
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
The best summer sale
Great summer sale. Loads of choice and fab discounts. Delivery was quick and all unwrapped ready to try on, no excess plastic which was a nice touch. Brilliant summer haul. Also bought loads in the shop. Love my local Fat Face.
8 August 2023
Reply from FatFace - HARROGATE
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Always extremely helpful
3 July 2023
Reply from FatFace - HARROGATE
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your shopping experience online and in our Harrogate store was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Fabulous choice of products
Fabulous choice of products. Friendly staff & excellent service
14 July 2023
Unprompted review
Reply from FatFace - HARROGATE
Thank you for your feedback. We deeply appreciate your feedback and are thrilled to hear that you are pleased with your order! We look forward to welcoming you back soon x - RS
Warm welcome
Warm welcome, time to browse, quality ranges, and I always find exactly what I’m looking for. Friendly service. 5 star.
3 July 2023
Unprompted review
Reply from FatFace - HARROGATE
Good afternoon, Janet
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Harrogate store.
Take care, JB
Fantastic shop everything in it right…
Fantastic shop everything in it right place neat and tidy you can find what you are looking for,staff were very helpful friendly plus the manager gave us 15 percent discount because we bought a lot of goods,it’s the best fat face shop we have bin in,and we have been in quite a few,Milton Keynes,Cornwall,
5 June 2023
Unprompted review
Reply from FatFace - HARROGATE
Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us in our Harrogate store. Take care – CD
Reply from FatFace - HARROGATE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Quallity product. Questionable returns policy.
I collected the item from my local Fat face store. The problem I had was that the item did not fit so I had to get a smaller size. Surely I could have just exchanged it but I had to get a refund to my card and pay again, the exact same price. Also, I collected my item from the store but was unable to get the replacement delivered to the store for some reason.
7 May 2023
Reply from FatFace - HARROGATE
Thank you for your feedback. We are currently upgrading our systems so this has unfortunately thrown a few spanners in the works regarding deliveries to store. Once this has all finished, we will of course be re-opening our Click and Collect, and Order In Store options once again! - RS
Super friendly staff
Super friendly staff, always happy to help. I went in to return an item and they advised that as it was paid by PayPal that I needed to post it. They packaged the item up for me so I could do it if at the post office rather than having to take it back home.
4 May 2023
Reply from FatFace - HARROGATE
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Another great Airlie sweat
Another great Airlie sweat top and a sale that has real reductions. The Harrogate store is always well stocked and the staff are incredibly helpful and friendly.
30 April 2023
Reply from FatFace - HARROGATE
Good Morning
Thank you for your review.
I am so pleased to hear that you are happy with your new Airlie.
I hope you have a great day!
EP
First time ordering from FatFace
First time ordering from FatFace. Not disappointed! Great service, great product and in the sale so great price too.
Staff in the Harrogate store are really helpful and pleasant. Great shopping experience for a new customer.
29 April 2023
Reply from FatFace - HARROGATE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Staff in the Harrogate branch are…
Staff in the Harrogate branch are always friendly, professional and helpful.
28 April 2023
Reply from FatFace - HARROGATE
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Took a while for parcel to come to…
Took a while for parcel to come to store. Assistant couldnt find parcel even asked if I had come to right store. Then brought someone elses parcel out despite me spelling my surname & showing her on my phone. Eventually after about 15 mins in shop she find it. She did apologise
20 April 2023
Reply from FatFace - HARROGATE
Hello,
Thank you for providing us your feedback. I am so sorry for any inconvenience this caused for you. I will be passing your feedback to the appropriate departments. If there is anything else we can support with please get in touch by emailing us at customerservices@fatface.com or calling us on 03301240000
Take care - KS
On line order
Ordered on line and collected in store. Easy to complete and staff in store very helpful
13 April 2023
Reply from FatFace - HARROGATE
Thankyou so much for your 5* review, we are always happy to read about our wonderful customers having a positive experience both online and in store! - Take care, BP
A dream, green summer dress
I sent for a white, large collared blouse on-line but decided to collect it from the Harrogate store instead of having it delivered. I was disappointed by the blouse which was not a good fit and had a tight, uncomfortable modesty vest inside. It was very difficult to put on too.
However, I remembered a beautiful green summer dress from the website and asked if that was available. The staff member duly collected it from the stockroom and I was delighted that it fitted. It is from the National Forest Collection and is made from beautiful soft cotton, so
comfortable to wear with its button front and gathered skirt with pockets. The design features actual wild flower drawings on a spring green background
It was no problem to exchange the blouse for the dress and the Fat Face staff were very pleasant and helpful. I’m delighted by the purchase and looking forward to warm sunshine without the cold wind so that I can wear it. I much prefer to try on clothes in -store instead of having to return unwanted items.
1 April 2023
Reply from FatFace - HARROGATE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Delivery on time and the staff member…
Delivery on time and the staff member in the shop was very efficient and friendly.
17 March 2023
Reply from FatFace - HARROGATE
Thank you for your wonderful comments. We deeply appreciate your comments and we will feed this back with our amazing team in store! -RS
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