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FatFace - HOLT Reviews 50

TrustScore 4.5 out of 5

4.7

11 Appleyard, NR25 6BN Holt, Norfolk, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Visited Fat Face in Holt yesterday. Was looking for a pair of earrings and asked the assistant Heidi if she could help me I said I was looking for something to wear every day but without a back on as... See more

Company replied

Rated 4 out of 5 stars

Quick and easy. Used an online gift voucher towards payment. Arrived in store 4 days later

Company replied

Rated 5 out of 5 stars

Danielle and team at Holt made this family shopping experience a happy, warm and friendly one! The team gave us their full attention during our visit, checked items on line for us and shared their pro... See more

Company replied


Company details

  1. #287 of 621 best companies in Clothing Shop
  2. #168 of 281 best companies in Fashion accessories shop
  3. #131 of 240 best companies in Men's clothes shop
  4. #120 of 257 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 11 Appleyard, NR25 6BN, Holt, Norfolk, United Kingdom

  • 01263 715938

4.7

Excellent

TrustScore 4.5 out of 5

50 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

FatFace has always been very…Accommodating

FatFace has always been very accommodating with my queries, also I have a store near me for click and collect. Love their clothing for men, not so much women as seem very old fashioned and colours too dowdy for my liking which I have commented on before.

13 June 2024
FatFace - HOLT logo

Reply from FatFace - HOLT

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our service. Thank you for your feedback!

Take care. -GM

Rated 5 out of 5 stars

Great staff…

Staff in Holt store are so friendly and helpful .

18 April 2024
FatFace - HOLT logo

Reply from FatFace - HOLT

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
T
ake care. -GM

Rated 5 out of 5 stars

Great value and lovely products

Great value and lovely products - always get great service in store and online

25 April 2024
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Reply from FatFace - HOLT

Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I knew I’d be in Norfolk for the…

I knew I’d be in Norfolk for the weekend so when I put my order in I made it for collection from the store in Holt. Heidi could not of been more helpful sorting out my order for me so that I could try my items on. It seems a small store yet all is very well displayed with good stock, they had a really good selection of sale items - I ended up purchasing x3 tops that I’m really happy with - a great store to visit, such friendliness really makes a difference

26 April 2024
Unprompted review
FatFace - HOLT logo

Reply from FatFace - HOLT

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Always outstanding

This experience was a pleasure, from the moment I entered the shop from her cheery greeting to the time I left when I was wished a lovely weekend Danie made it a joy to be there. Fatface staff are always friendly and exceedingly helpful but on a drizzly damp day I left with a smile on my face

27 April 2024
Unprompted review
FatFace - HOLT logo

Reply from FatFace - HOLT

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Love fatface & my local store

Love fatface & my local store. Always friendly & helpful ❤️

23 March 2024
FatFace - HOLT logo

Reply from FatFace - HOLT

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Love love love my new boots

Love love love my new boots! Usual FatFace quality and a bargain at 50% off!

9 February 2024
FatFace - HOLT logo

Reply from FatFace - HOLT

Hi Emma,
Thank you for taking the time to leave a review.
We’re happy to hear you love your item and we look forward to welcoming you back soon. Take care, LC.

Rated 5 out of 5 stars

Easy to order online and quick delivery…

Easy to order online and quick delivery to store. Good quality stylish clothing.

9 February 2024
FatFace - HOLT logo

Reply from FatFace - HOLT

Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.

Rated 5 out of 5 stars

Danielle was so friendly and helpful

Danielle was so friendly and helpful. Made me feel completely at ease as clothes shopping is not my favourite thing. Lovely lady. Thankyou

31 January 2024
Unprompted review
FatFace - HOLT logo

Reply from FatFace - HOLT

Hi Lucy,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.

Rated 5 out of 5 stars
FatFace - HOLT logo

Reply from FatFace - HOLT

Hello Michael

thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Holt store - this is great to hear.

Take care, RL

Rated 5 out of 5 stars

Always find the staff very friendly and…

Always find the staff very friendly and helpful. Bought some sale items after Christmas and very pleased with my purchases.

28 December 2023
FatFace - HOLT logo

Reply from FatFace - HOLT

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Pleasant shopping.

Had to order an item online so decided to click and collect from my local store, have used this store previously and staff always friendly and helpful. Order came quickly and staff sorted my collection within seconds and with a friendly smile too. Well done fat face.

27 November 2023
FatFace - HOLT logo

Reply from FatFace - HOLT

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Easy ordering and collection from local…

Easy ordering and collection from local store

21 November 2023
FatFace - HOLT logo

Reply from FatFace - HOLT

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

I did an online order to pick up…

I did an online order to pick up instore. Got my confirmation email straight away, and my instore notification a few days later. When I went to pick my delivery up from the store the lady who was serving was very helpful and happy, she was also very personable as I find all the staff in Fat Face.

14 November 2023
FatFace - HOLT logo

Reply from FatFace - HOLT

Hello Zoe
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great service

Ordered online and collected from store two days later. Great service

12 August 2023
FatFace - HOLT logo

Reply from FatFace - HOLT

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care, EP

Rated 5 out of 5 stars

a tucked away treasure!!!

Danielle and team at Holt made this family shopping experience a happy, warm and friendly one! The team gave us their full attention during our visit, checked items on line for us and shared their product and Fat Face history knowledge with us. Effortless customer service, brilliant quality clothes, beautiful people!

20 July 2023
Unprompted review
FatFace - HOLT logo

Reply from FatFace - HOLT

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD

Rated 5 out of 5 stars

Household item!

Didn’t know FatFace did kitchen goods! But bought a lovely biscuit barrel in purple colour with little bees decorated in it! Look lovely and had really good seal!

27 June 2023
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Reply from FatFace - HOLT

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Rated 4 out of 5 stars

Quick and easy

Quick and easy. Used an online gift voucher towards payment. Arrived in store 4 days later

19 April 2023
FatFace - HOLT logo

Reply from FatFace - HOLT

Thank you for your review! We're so glad you had a positive shopping experience, and hope we can give you a 5-star experience in the future! CD

Rated 5 out of 5 stars

Very helpful staff

Easy to order, great quality product

18 April 2023
FatFace - HOLT logo

Reply from FatFace - HOLT

Hello Sue , Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS

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