Beautiful clothing which is well made and comfortable. I've never been disappointed with the quality or choice in-store but I order petite sizes online as they tend not to stock them in the shops. I'v... See more
Company replied
Location
Switch locationUnit 29 Eastgate Shopping Centre, IV2 3PP Inverness, Argyll and Bute, GB
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See what reviewers are saying
I was served by a lovely lass called Christina in the Fat Face Inverness store and she couldn't have been more helpful. No pressure to buy just genuine interest and good advice. I came away with a gr... See more
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Consistent high quality, good value, wonderful variety. My husband and I are huge fans. Staff are always friendly, knowledgeable and helpful. Most recently I was in the Inverness store … a top I liked... See more
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Ordered a bag online to be delivered to my local store. It arrived timeously & staff were prompt & friendly when I went to collect it. I would happily give 5 stars if the item had actually been avail... See more
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Company details
- #272 of 589 best companies in Clothing Shop
- #160 of 273 best companies in Fashion accessories shop
- #114 of 250 best companies in Ladies' clothes shop
- #127 of 229 best companies in Men's clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 29 Eastgate Shopping Centre, IV2 3PP, Inverness, Argyll and Bute, United Kingdom
- 01463 221668
4.9
Excellent
131 reviews
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I picked it up in store for free delivery
I purchased a man's jacket in longer length it was a great fit.
29 March 2024
Reply from FatFace - INVERNESS 2
Good Morning Sybil,
Thank you for taking the time to leave us review!
I am so happy to hear you are loving the ft of your new jacket, we appreciate your kind words so much!
We cannot wait to be welcoming you back soon!
Kind Regards, JW
Reply from FatFace - INVERNESS 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very helpful sales assistant
Very helpful sales assistant. Went out of her way to show me examples that could be ordered online.
8 February 2024
Reply from FatFace - INVERNESS 2
Hello Sylvia
Thank you for taking the time to leave your review - I am so pleased to hear that you had a lovely shopping experience within our Inverness store - we look forward to seeing you again soon! - LE
Quality products.
Helpful staff. Quality products.The only disappointment was that there was no “click and collect” option from my online order; I had to pay for postage.
21 January 2024
Reply from FatFace - INVERNESS 2
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you are pleased with the service provided! I will make sure to pass this feedback on.
In regards to our click and collect service this will be up and running shortly, we have temporarily put this on hold due to the busy festive and sale period.
I do apologise for any inconvenience caused.
Kind Regards, JW
Fatface Inverness
I Was very pleased with the manager in Inverness Fat face as I had misplaced my return forms for an item and she dealt with my problem courtesy and swiftly and it was no problem to credit my account thank you Fatface Inverness
Heather Fraser
13 January 2024
Reply from FatFace - INVERNESS 2
Hello Heather,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.
Have a great day! -GM
Great product great service
15 January 2024
Reply from FatFace - INVERNESS 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent returns service…
Bought 2 Marin wool coats for size but neither fitted. I'm rating the delivery and especially the returns service. Delivery was fast, goods well-packed, returns especially easy - returned to shop and refunded straight away.
3 January 2024
Reply from FatFace - INVERNESS 2
Hello there
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Great customer service
The member of staff who assisted me was so helpful.
Her name was Denise and she made my shopping experience excellent.
14 December 2023
Unprompted review
Reply from FatFace - INVERNESS 2
Good afternoon, Kathryn.
Thank you for leaving us this review. We look forward to you shopping with us again soon at our Inverness store.
Take care, JB
Very helpful & pleasant staff
28 November 2023
Reply from FatFace - INVERNESS 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordering was easy ,received order and…
Ordering was easy ,received order and pick up was good 😊
3 December 2023
Reply from FatFace - INVERNESS 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new order and that you have such a good experience when shopping online with us. I hope you continue to love our items into the future.
Take care, MM
Wide trousers
Bought these online, picked up few days later from store. Great service.🌈
7 November 2023
Reply from FatFace - INVERNESS 2
Good Afternoon Isabel,
Thank you for taking the time to leave us a review!
I am so happy to hear about your online shopping experience! it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon.
Kind Regards, JW
Ordered a bag online to be delivered to…
Ordered a bag online to be delivered to my local store. It arrived timeously & staff were prompt & friendly when I went to collect it.
I would happily give 5 stars if the item had actually been available to buy in the shop - twice now birthday gifts for friends have had a little flurry of panic involved due to availability issues.
1 November 2023
Reply from FatFace - INVERNESS 2
Hello thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Disappointing and rude transaction
I have always had great customer service at Fatface, in fact, I would say its known for it, but not today. I took a skirt back for a refund to the Inverness branch, no problem with that. When the payment/refund device did not ask for my card (for the refund) I queried if something else needed to be done on the till, but got a very confused look/mumble as the assistant went through the stages on the till again (hardly a word to me). Then she called someone over and a lot of mumbling again (between the two of them, I was not addressed in this transaction). Then the second person told me, quite impolitely, that it was fine, there was no problem, the refund was done. I again said, I had not been asked to present the card, and got a confused look. I eventually worked out that the card was not needed, some new process is going on, from scanning the receipt, it is done automatically back to the card. However, I had to work this out myself, no one explained the process, no one addressed me personally much, no apology for the mix up - am I supposed to mind read any new retail processes as a customer?! This was a very rudely conducted transaction that left me feeling a bit disregarded and put me off going back for a long time; no interpersonal skills at at, and quite a shock in Fatface.
10 November 2023
Unprompted review
Reply from FatFace - INVERNESS 2
Good afternoon, Trisha.
Thank you for taking the time to leave us your review.
Please be assured your feedback is important to us and I will pass on your review to the relevant area manager to feedback.
I hope this one off experience does not deter you from shopping with us again. JB
Great service with a smile and good advice
Beautiful clothes colours patterns and fabrics
25 October 2023
Reply from FatFace - INVERNESS 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to order and collect from my local…
Easy to order and collect from my local shop.
23 October 2023
Reply from FatFace - INVERNESS 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - INVERNESS 2
Hi Jackie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love
Love, love this shop, how good are they, the quality of the,products are amazing, the staff are always friendly and helpful, love this shop
16 October 2023
Reply from FatFace - INVERNESS 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service fast and efficient at…
Excellent service fast and efficient at all times highly recommended
23 October 2023
Reply from FatFace - INVERNESS 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent service from ladies at desk…
Excellent service from ladies at desk had a problem and all sorted 😀
1 October 2023
Reply from FatFace - INVERNESS 2
Thank you for your 5* review regarding your recent visit to our Inverness store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Training their staff to be helpful.
19 September 2023
Reply from FatFace - INVERNESS 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
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