Ordered a bag online to be delivered to my local store. It arrived timeously & staff were prompt & friendly when I went to collect it. I would happily give 5 stars if the item had actually been avail... See more
Company replied
Location
Switch locationUnit 29 Eastgate Shopping Centre, IV2 3PP Inverness, Argyll and Bute, GB
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See what reviewers are saying
I bought a great insulated waterproof jacket during a sale which has exceeded my expectation. The price was really good for what is clearly a high quality jacket. Ordered online, I picked up the jack... See more
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I was impressed with the speed of online shopping and ease for collecting from the store.
Company replied
FatFace has become our favourite brand. I like the quality and design of clothes, these are comfortable to wear and look great. I absolutely love childrens line, beautiful designs, and very reasonable... See more
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Company details
- #272 of 600 best companies in Clothing Shop
- #168 of 278 best companies in Fashion accessories shop
- #131 of 236 best companies in Men's clothes shop
- #118 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 29 Eastgate Shopping Centre, IV2 3PP, Inverness, Argyll and Bute, United Kingdom
- 01463 221668
4.8
Excellent
116 reviews
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Excellent customer service from Jake…
Excellent customer service from Jake Hobbs and Daria. They were extremely helpful and very pleasant, made shopping in Fat Face a very enjoyable experience.
27 April 2023
Unprompted review
Reply from FatFace - INVERNESS 2
Hello Margaret, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Reply from FatFace - INVERNESS 2
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Inverness store.
Take care, JB
Reply from FatFace - INVERNESS 2
Hello Glenda, Thank you for your feedback regarding your trip to the Inverness store. It is so wonderful to read such lovely feedback!
Take care - KS
Very helpful staff
Very helpful staff. As promised parcel arrived. Our store does not have a wide range of sizes so girl in store ordered the item said it would be delivered to my home address on Friday and it was. Beautiful shirt, lovely material and great fit. Typical great quality from Fatface. Just wish we had a bigger store with more choice and sizes.
26 March 2023
Reply from FatFace - INVERNESS 2
Hello Pauline,
Thank you for your 5*review.
I'm pleased to hear you had a positive experience in store with our lovely crew. Regards to the sizing and expanding the store. I will certainly, pass on your feedback.
Take care,
SK
Reply from FatFace - INVERNESS 2
Thank you for your feedback regarding your experience with our customer service team & lovely store crew. It is so wonderful to read such lovely feedback! Take care – LB
Excellent service. Very pleasant and helpful staff
Everything worked well. Staff very pleasant and helpful.
25 March 2023
Reply from FatFace - INVERNESS 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store and customer service crew. Have a lovely day! LB
Reply from FatFace - INVERNESS 2
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Inverness store.
Take care, JB
All the staff were welcoming
All the staff were welcoming and friendly. I went in to return items I had bought on line but the fit wasn’t right, someone helped me find something with a better fit so I exchanged my returns rather than getting a refund
24 February 2023
Reply from FatFace - INVERNESS 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Reply from FatFace - INVERNESS 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always a great experience shopping with…
Always a great experience shopping with fat face either online or in person.
21 October 2022
Reply from FatFace - INVERNESS 2
Good afternoon, Lynne
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Inverness store.
Take care, JB
Service in the shop was perfect
Service in the shop was perfect, item out of stock in my size in the shop. Store ordered for me and delivered in a couple of days. Love Fatface clothing.
10 October 2022
Reply from FatFace - INVERNESS 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I like your clothes !
I like your clothes !! And the store staff are helpful. If you could do a range for petite I would buy more!
3 November 2022
Reply from FatFace - INVERNESS 2
Good afternoon, Elizabeth
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Inverness store.
Take care, JB
Helpful as always
Always so helpful in store. Never go home without a new purchase. So many lovely new things to buy.
21 August 2022
Reply from FatFace - INVERNESS 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Staff were very helpful and friendly as…
Staff were very helpful and friendly as always, but the computer/till system went down when I was about to pay. Luckily I was able to go to a nearby bank and get cash instead as I had my bank card with me (recently I've just been using Google pay so this wasn't usual!). The staff were very calm and dealt with it professionally.
1 August 2022
Reply from FatFace - INVERNESS 2
Hello Heath,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received in the Inverness Store. I am so pleased that everything remained calm even when the Till system was down.
Have a great day! DW
Inverness Shop -excellent staff…
Was in inverness at the weekend and saw a few thing I liked in the shop but no time to try on - ordered online - speedy delivery and easy returns.
21 July 2022
Reply from FatFace - INVERNESS 2
Hi Linda,
I am so happy to read what a positive experience you had in the Inverness store. I will be sure to pass this on to the wonderful team.
Have a great weekend DW
All ways happy with the clothes and…
All ways happy with the clothes and delivery is prompt.
21 June 2022
Reply from FatFace - INVERNESS 2
Good afternoon Gary,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day!- DW
Fast and efficient service
Fast and efficient service. Good quality clothing at reasonable prices
11 June 2022
Reply from FatFace - INVERNESS 2
Hi Anne, thank you for your 5* review, I am really pleased to hear that you love your new purchases and we look forward to welcoming you back soon. Take care, LE
Today I went looking for a light pair Lovely clothes lovely stafv…
Today I went looking for a light pair of cargo style trousers . Staff were so lovely friendly and very accommodating and also pointed out as I work in a school I csn get 20percent off . I was delighted and although I have bought lots from fat face I will be returning more regularly with this offer.
21 May 2022
Unprompted review
Reply from FatFace - INVERNESS 2
Hi Lauren,
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, LA
Reply from FatFace - INVERNESS 2
Hi Stephen, I am so pleased to hear that you have had a positive online shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
Love Fat Face
Love Fat Face. My go to shop of choice. Guaranteed quality clothes. Soft fabrics. Comfortable, and excellent fit and wearability. Great range. Always updating the stock, and with a decent size range, this keeps me coming back. Staff are always helpful and friendly in this branch.
3 May 2022
Reply from FatFace - INVERNESS 2
Good Afternoon Deborah
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
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