I don’t know the name of the young lady that helped me in choosing the dress that I bought Long blonde hair and quite petite . I had two dresses one did not fit , and she offers to check online . Th... See more
Company replied

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I don’t know the name of the young lady that helped me in choosing the dress that I bought Long blonde hair and quite petite . I had two dresses one did not fit , and she offers to check online . Th... See more
Company replied
Went into store to look for an item I had seen online, I asked a member of staff and she advised me they didn’t have it in but I could order online for £2.50 which was ok as normal postage was £4 We... See more
Company replied
The staff at Fatface are always friendly and service is with a smile. The shoes I ordered aren’t quite as comfy as I was hoping for hence the 4 stars, but they they are a lovely colour and will go wi... See more
Company replied
I had a lovely experience at FatFace today. Miriam was warm, professional, and gave me great advice while helping me find some smart casual outfits, especially dresses that suited what I was looking f... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
305/306 305-306 High Street, LN5 7DR, Lincoln, Lincolnshire, United Kingdom
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Reply from FatFace - LINCOLN
Excellent service, staff friendly and knowledgeable about product ranges. My favourite branch of Fat Face

Reply from FatFace - LINCOLN
aAastha very helpful

Reply from FatFace - LINCOLN
A lovely skirt well made and nice fabric. Not sure why it was £55 in the Lincoln store but £35 on line, of course I bought it online and was still £15 in profit after postage .. Happy with my purchase and saving

Reply from FatFace - LINCOLN
Customer service and delivery to the store was perfect, as were the staff in the shop with a warm friendly greeting.

Reply from FatFace - LINCOLN
Easy to find something I liked.
The staff are always friendly and helpful too.

Reply from FatFace - LINCOLN
The staff at Lincoln Fatface were so very helpful and polite.They made the whole experience of buying a dress easier.

Reply from FatFace - LINCOLN
Items delivered to store for pick up quickly. Returns process nice and easy. Credit back into account next day.

Reply from FatFace - LINCOLN
Excellent store, excellent service.
The staff in this store were so helpful, I went back an hour later and made another purchase 😁.
Joking aside the staff in this store really do make the shopping experience a pleasure. Thank you especially to Finn .

Reply from FatFace - LINCOLN
Me and my mum went in as she had seen a jumper that she thought I might like however there was only one size out. One of the workers there, Xena, helped us by looking in the back and then later helped us order one online! Haven’t tried it on yet but excited to when it gets here.

Reply from FatFace - LINCOLN
I visited to buy some jeans today. The staff were really friendly & helpful, especially Mae. I couldn't decide on a purchase immediately but when I went back, she remembered & found the ones I'd tried on! Will return- thank you.

Reply from FatFace - LINCOLN
Item fits me well & was available for collection the next day

Reply from FatFace - LINCOLN

Reply from FatFace - LINCOLN
A great company
Love the selection of clothing and accessories available
Friendly and kind staff
Easy returns
Comfortable setting
Store very nicely presented

Reply from FatFace - LINCOLN
Difficult to find but I succeeded and am very happy with my purchase.

Reply from FatFace - LINCOLN
Bought as part of a present , pleased with the quality of the bag and pretty pattern . Very pleasant lady member of staff when I collected it completed the experience

Reply from FatFace - LINCOLN
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