Banner for FatFace - LINCOLN

FatFace - LINCOLN Reviews 151

TrustScore 5 out of 5

4.8

305/306 305-306 High Street, LN5 7DR Lincoln, Lincolnshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a lovely experience at FatFace today. Miriam was warm, professional, and gave me great advice while helping me find some smart casual outfits, especially dresses that suited what I was looking f... See more

Company replied

Rated 5 out of 5 stars

Amy in the lincoln store was so lovely and helpful, she really couldn't do enough to help me, I went into the shop really grumpy and I came out smiling with my bag of lovely new clothes, nice to see a... See more

Company replied

Rated 3 out of 5 stars

The clothing is very nice, has a style I really like and since I'm 6ft6 they sell "long" versions of most their items which fits great for the ganglier fellow. Just be aware that if you buy items t... See more

Company replied

Rated 5 out of 5 stars

Always buy Fat face due to quality but now seeing prices are starting to differ alot due to colour but same garment.

Company replied


Company details

  1. #280 of 618 best companies in Clothing Shop
  2. #170 of 286 best companies in Fashion accessories shop
  3. #128 of 243 best companies in Men's clothes shop
  4. #116 of 256 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 305/306 305-306 High Street, LN5 7DR, Lincoln, Lincolnshire, United Kingdom

  • 01522 589230

4.8

Excellent

TrustScore 5 out of 5

151 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wide range of good quality clothing and…

Wide range of good quality clothing and accessories. Easy ordering fast delivery and good customer service.

26 March 2025
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good customer care for return to store.
No probs

17 February 2025
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, packaging great and items were good as expected

29 January 2025
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Wonderful sale items.

Wonderful sale items.
Great value and high quality items.
Ordering is easy and very pleased with the returns system. I only took the cardigan back as the sleeves were very long on me.

18 January 2025
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Thank you

Staff at Lincoln on Sunday morning were very helpful and polite. Sorted an issue out quickly thank you !

9 December 2024
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great service all round

Good, clear images of items online, easy to navigate website, speedy delivery and quality clothing and excellent customer service in store, what’s not to like!

3 December 2024
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Everything great

2 November 2024
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 4 out of 5 stars

Good quality product at a competitive…

Good quality product at a competitive price!

12 October 2024
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Beautiful clothes that fit lovely

Had been in the store and their sizes fit perfectly so ordered more from the website. The staff in store was very helpful.

19 October 2024
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hi Maxine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Order using online App

Very easy to use app to order, all delivered quickly and on time

30 August 2024
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello Diana
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

EVERYTHING FIRST CLASS … …

… Excellent sale, both in store and online. Fast despatch of online orders to store, and first class and friendly service in store @ my local Lincoln store - thank you!!

13 August 2024
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello Jennifer
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Online order

I made an online order when an item was not available in store, staff at Lincoln were very helpful and competent and my order came much faster than expected!! Plus the dress is perfect!

12 August 2024
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello Leah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

True to size

Love this top. Also have it in white.

16 August 2024
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Good morning Janine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Ordering on line and being able to get…

Ordering on line and being able to get the tall sizes

12 August 2024
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us online. Take care – CD

Rated 5 out of 5 stars

Liked what I'd ordered

Liked what I'd ordered, easy to order, would be easy to return things I didn't want, quality of clothes v.g.

In store - staff friendly but leave you alone to browse but always available to answer questions

10 July 2024
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Delivery and collection…

Delivery and collection were both very smooth from FatFace. I will certainly use this option again for future purchases.

20 May 2024
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you found delivery and collection to be a very smooth process on your recent order. I hope you continue to enjoy the efficiency of the services we offer.

All the best, MM

Rated 5 out of 5 stars
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that your order arrived quickly and that you find this fits well. I hope you continue to enjoy your shopping experiences with us.

All the best, MM

Rated 5 out of 5 stars

Easy and quick

So easy to order and collect from local store. Staff friendly and helpful.

19 May 2024
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Very good products from a company that…

Very good products from a company that gives great customer service

12 May 2024
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you are loving your new order. I hope you continue to enjoy our products.

Take care, MM

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look