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FatFace - LYME REGIS Reviews 93

TrustScore 4.5 out of 5

4.7

25 Broad Street, DT7 3QH Lyme�Regis, Dorset, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I’ve recently been into the Lyme-Regis fatface store to buy some clothes, I was greeted by Hannah and she was very kind, helpful and pleasant. Answered any questions I had and even went the extra m... See more

Company replied

Rated 5 out of 5 stars

We visited Fat Face in Lyme Regis yesterday and was served by a lovely lady called Helen who was very professional and helpful. My husband hates shopping and we both managed to get him to buy 2 pair... See more

Company replied

Rated 5 out of 5 stars

I popped in to the store as I was looking for a Christmas jumper but found another style which happened to be in the sale and a really good price. I think it was the Store Manager who asked if I need... See more

Company replied

Rated 5 out of 5 stars

Delivery came exactly as expected and the staff in the store I picked up my delivery from were lovely. I loved that you can choose a suitable delivery day too! Also my jeans actually fit me! Yippee!... See more

Company replied


Company details

  1. #271 of 613 best companies in Clothing Shop
  2. #169 of 287 best companies in Fashion accessories shop
  3. #132 of 246 best companies in Men's clothes shop
  4. #116 of 256 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 25 Broad Street, DT7 3QH, Lyme�Regis, Dorset, United Kingdom

  • 01297 445 039

4.7

Excellent

TrustScore 4.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

I was satisfied with my purchase

I was satisfied with my purchase

7 June 2026
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Always great friendly service

Always great friendly service. Thank you

4 June 2026
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Amazing staff

Staff in the Lyme Regis shop are so friendly and helpful.

26 May 2026
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Reply from FatFace - LYME REGIS

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

It’s really great that I can pick up my…

It’s really great that I can pick up my order from my local Fatface store, and the staff there are so friendly and helpful, thank you!

1 May 2026
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Reply from FatFace - LYME REGIS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Quick delivery, easy pick up in store and friendly staff! Would definitely recommend ☺️

Delivery came exactly as expected and the staff in the store I picked up my delivery from were lovely. I loved that you can choose a suitable delivery day too! Also my jeans actually fit me! Yippee! I struggle with finding jeans as I have long legs. Really happy with everything thank you 😊

26 April 2026
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Reply from FatFace - LYME REGIS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Visit to Fat Face in Lyme Regis

We visited Fat Face in Lyme Regis yesterday and was served by a lovely lady called Helen who was very professional and helpful.
My husband hates shopping and we both managed to get him to buy 2 pairs of chinos and a belt, thank you Helen

26 March 2026
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to order

Easy to use website to order. Good pleasant service on picking up in store.

4 January 2026
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good experience at Lyme Regis Store

Bronty is very welcoming and gives good advice on which clothes would suit me 😊 Always a nice experience

5 January 2026
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM

Rated 4 out of 5 stars

Great personal service at Lyme Regis shop.

I opted to collect from my local shop. Smashing service from a lovely young sales assistant, who gave me a seamless experience. Much better than having to pay for dodgy deliveries.

2 January 2026
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Reply from FatFace - LYME REGIS

Hello Barry, thank you for taking the time to leave your review. I am so pleased to hear of your experience in our Lyme Regis store. We hope to see you again soon! Take care, CM

Rated 5 out of 5 stars

Fantastic and friendly service from my…

Fantastic and friendly service from my favourite store in Lyme Regis. I was looking for a present and was helped by Bronte and Danni (Manageress) who gave me advice and suggestions. All the staff in this store are fantastic with their welcoming smiles. A credit to the company and thank you from a very happy customer.

21 December 2025
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great communication and speedy delivery…

Great communication and speedy delivery
Staff in store excellent

11 October 2025
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

There were some mix ups with my click…

There were some mix ups with my click and collect order but the staff in store were extremely friendly and helpful and went above and beyond to sort out the situation.

12 September 2025
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful staff

Alex and Izzy were exceptionally helpful today. I asked a question about buttons on a pair if dungarees and they looked up different options for me, made suggestions and offered to order a different size. I was very impressed with the level of help they gave me.

6 September 2025
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great items

Great items, just what I wanted and in the sale! Items collected from in store, I was kept up to date regarding delivery. Friendly and efficient staff in Lyme Regis. Thank you!

15 August 2025
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Alex was very polite and helpful

Alex was very polite and helpful, quick service, will definitely come back!

27 July 2025
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent services

Alex and Peter were excellent help in choosing outfit and perfect services along with high quality products. Huge thanks

20 June 2025
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Wonderful service

Wonderful service, fast delivery.

8 June 2025
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Ordered while on holiday! Not fault of store!!!

This item was ordered online Sunday 1 June to be delivered to Lyme Regis store on Tuesday 3 June. No sign of item until 6 June the day I returned home from holiday!! Customer services expected me to cancel and pay for delivery to home. Disgusting service!!! However a lovely shop assistant at Lyme Regis store posted item to my home address. Be careful if you believe quick delivery service

8 June 2025
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello Graham,
Thank you for taking the time to leave your review.
We're really sorry to hear that your order was significantly delayed.
However, we're pleased to see that that store were able to help on this occasion and post your item to your home address.
Thank you, LE

Rated 5 out of 5 stars

Exceptional service

This store is amazing and that’s because of the staff . Girls are so kind and helpful. They helped be make really good choices . Not based on price !! Thank you . Excellent experience

11 May 2025
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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