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FatFace - LYME REGIS Reviews 

95
TrustScore 4.5 out of 5

4.7

25 Broad Street, DT7 3QH Lyme�Regis, Dorset, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I’ve recently been into the Lyme-Regis fatface store to buy some clothes, I was greeted by Hannah and she was very kind, helpful and pleasant. Answered any questions I had and even went the extra m... See more

Company replied

Rated 5 out of 5 stars

We visited Fat Face in Lyme Regis yesterday and was served by a lovely lady called Helen who was very professional and helpful. My husband hates shopping and we both managed to get him to buy 2 pair... See more

Company replied

Rated 5 out of 5 stars

I popped in to the store as I was looking for a Christmas jumper but found another style which happened to be in the sale and a really good price. I think it was the Store Manager who asked if I need... See more

Company replied

Rated 5 out of 5 stars

Both Emma and Karen were super friendly and helpful when we were in store yesterday at Lyme Regis Fatface. We made several purchases between us and nothing was too much trouble for these staff members... See more

Company replied


Company details

  1. #271 of 599 best companies in Clothing Shop
  2. #169 of 279 best companies in Fashion accessories shop
  3. #130 of 236 best companies in Men's clothes shop
  4. #116 of 254 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 25 Broad Street, DT7 3QH, Lyme�Regis, Dorset, United Kingdom

  • 01297 445 039

4.7

Excellent

TrustScore 4.5 out of 5

95 reviews

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4.7

All reviews

(95)

14,137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy shopping

What a lovely shop to walk around, dog friendly too. Alex was very efficient & polite.

12 May 2024
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Good afternoon,

Thank you for taking the time to leave your review.

I am so pleased that you found the crew in our Lyme Regis store to be so efficient and polite. I will be sure to pass your comments on to the team.

All the best, MM

Rated 4 out of 5 stars

Excellent service

Scott, the Manager is always friendly and very helpful. All the staff are kind and also helpful. The shop is always presented beautifully

1 May 2024
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

One of the best Fatface stores around

Just got a lovely raincoat in the sale from the Lyme Regis store, it may be small on the outside but it’s a veritable tardis full of beautifully displayed stock. Even the sale rails are nicely displayed and kept tidy. Must say a big thank you to Scott, Brontë and Alex who were all so friendly and helpful. Great customer service

25 April 2024
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Really lovely people in storeRaise a cheer for FatFace at Lyme!

Really lovely people in store, great to deal with which made for a good experience.

12 April 2024
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Good afternoon,

Thank you for taking the time to post your review.

I am so pleased that you find the crew in our Lyme Regis store to be so lovely when you visit. I hope you continue to enjoy your visit to our stores.

All the best, MM

Rated 5 out of 5 stars

Lyme Regis store is a great store to visit

I visited the Lyme Regis Fatface store today and was very impressed with the customer service provided by Pauline, who was exceptionally helpful. The atmosphere was very happy and the store was a real pleasure to visit and browse. I believe that the store was managed by Scott and there was a great team dynamics within.

13 April 2024
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

I have recently purchased instore &…

I have recently purchased instore & online, very happy with both. Fast delivery with Royal Mail. Excellent customer service instore I purchased a dress & the member of staff at the time also ordered a purse to have delivered to my home address to arrive when I had returned from my holiday.

29 March 2024
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Good afternoon, Julie.

Thank you for leaving us this review about your instore and online shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Lyme Regis store.

Take care, JB

Rated 5 out of 5 stars

Great and friendly service.

Whenever we visit Lyme Regis, we always go into the FatFace store, and we are given a warm and friendly welcome from Karen and Scott. My husband will not buy his clothes from any other store and we will travel to Lyme Regis as Karen and Scot give him a great service and that is why we return time and time again. They have a great section in the mens area and if his size is not there, nothing is too much trouble and Scott will go above and beyond to help and give you his undivided attention, which makes this a lovely shopping experience. My husband always leaves with a smile on his face. Thank you to the both of you.

22 March 2024
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such lovely experiences at our Lyme Regis store. It so great to read such positive feedback.

We hope you love your purchases, and look forward to welcoming you back soon!

Take care. -GM

Rated 4 out of 5 stars

Good quality clothes, friendly service

Nicely laid out shop, spacious and easy to browse all the products. Friendly, relaxed service from Emma (available without hovering). Some lovely clothes and accessories.

26 March 2024
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hi Sarah,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.

Rated 5 out of 5 stars

Awesome customer service in Lyme Regis store

I visited the Lyme Regis store over the weekend. The staff were really friendly and helpful, checking in the back for my size because it wasn’t out. Pauline was great, giving my feedback and helping me make choices. I was on holiday but would recommend visiting this store and experiencing great customer service.

23 March 2024
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Lovely store with amazing staff

Was in Lyme Regis today and popped into Fatface- what a gem of a store, not very big but what it lacks in size it makes up for with beautifully displayed stock. Scott and Karen were so friendly and helpful with a sense of humour that made my visit a fun one . I’ll certainly be popping in again soon.

22 March 2024
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you had such a pleasant experience in our Lyme Regis store. I will be sure to pass on your lovely comments to the team.

All the best, MM

Rated 5 out of 5 stars

Pauline & Brontë great customer service

Pauline & Brontë were friendly & welcoming in the Lyme Regis shop. I bought two items and even got a Birthday discount which was unexpected and a delight.
I’ll definitely return when we visit again later in the year.

17 March 2024
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hi there,
Thank you for taking the time to leave your 5* review.

We are pleased to hear that you had such a positive shopping experience at our Lyme Regis. We hope you love your purchases!

Take care. -GM

Rated 5 out of 5 stars

While I was away for work

While I was away for work, I thought I would replace some jeans I had previously bought so I popped into the Lyme Regis store to do so. Scott (the store manager) and the team were fantastic, really friendly and nothing was too much trouble. Definitely come back again

29 February 2024
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase, and look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

Excellent customer service by Karen

I met Karen at the counter & enquired about a sale item that I’d tried to order online but it was out of stock. She was so helpful in looking the item up for me to see if they had it in their “warehouse”. It was available & she kindly ordered it for me, in fact I ended up ordering 2! I was so pleased as I’d previously enquired at another store where they just said they didn’t have any! It felt as if Karen really went out of her way to give excellent customer service which was brilliant.

1 March 2024
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hi there, thank you for your feedback regarding one of our stores. It is so wonderful to read about the great experience you've had! Have a wonderful weekend. TS

Rated 5 out of 5 stars

Hunting for a hoodie

I was looking for a hoodie in the Lyme Regis branch, the manager Scott was very helpful in showing me their whole range of menswear, I would thoroughly recommend this store because of the high level of hospitality & professionalism shown not only from Scott but the entire Lyme Regis crew, well done guys you deserve the recognition!

12 January 2024
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Lyme Regis Fat Face ! Very helpful staff

Very helpful staff ! That’s very good service thanks

16 February 2024
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hi Brandon,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.

Rated 5 out of 5 stars

Excellent quality products prompt…

Excellent quality products prompt delivery and returns can be taken to the local branch. Friendly and efficient chap in our local store as well as bright, warm and inviting shop well worth a visit.

14 January 2024
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear your feedback regarding quality.

I’m so happy to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

The staff are wonderful

The staff are wonderful, friendly and helpful.

13 November 2023
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 4 out of 5 stars

Very good attention from All staff

Very good attention from All staff, especially the Manager, I enjoyed shopping at- Fat Face in Lyme Regis. Thanks

11 November 2023
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Lyme Regis Branch

Brilliant service and so helpful
The staff were so friendly,
Thankyou so much

3 November 2023
Unprompted review
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Rated 5 out of 5 stars

Simple and stress free transaction

Speedily delivery to my local Fatface for free.
Superb quality t-shirts which my grandson loves as they are thick and soft.
Friendly and helpful staff,

22 July 2023
FatFace - LYME REGIS logo

Reply from FatFace - LYME REGIS

Hello Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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