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FatFace - MARKET HARBOROUGH 2 Reviews 

205
TrustScore 4.5 out of 5

4.6

Unit A1 High Street, LE16 7NJ Market�Harborough, Leicestershire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Really helpful sales assistant located & ordered an alternative size top for me & arranged delivery to my local Next store. I had a size 8 & wanted to try a 10, as one of the buttons gapped slightly,... See more

Company replied

Rated 5 out of 5 stars

Love the top, versatile , really pleased Needed to change for smaller, comes up a bit generous size wise- absolutely no problem with re ordering on line & exchanging in store- very good service. Sta... See more

Company replied

Rated 5 out of 5 stars

Sadly had to make return but refund was quick and staff in harborough shop were very helpful especially Bea & Becky

Company replied

Rated 5 out of 5 stars

Good levels of stock available in the store. Tried on multiple styles and sizes. Ample number of changing rooms and fortunately no queuing for them. Bought something out of character for me because... See more

Company replied


Company details

  1. #272 of 589 best companies in Clothing Shop
  2. #170 of 280 best companies in Fashion accessories shop
  3. #129 of 236 best companies in Men's clothes shop
  4. #116 of 254 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit A1 High Street, LE16 7NJ, Market�Harborough, Leicestershire, United Kingdom

  • 01858 433505

4.6

Excellent

TrustScore 4.5 out of 5

205 reviews

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4.6

All reviews

(205)

14,239 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Value for money, especially in a sale!

Helpful & friendly staff members! Always love designs & colours Thank you Fatface!

27 January 2025
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Such a lovely store with amazing staff!

Went into store today (Market H’boro) and was immediately greeted and made to feel welcome, nothing was too much trouble for the staff and they were all very professional and lovely

14 January 2025
Unprompted review
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Excellent as always

Excellent as always. I usually order online from FatFace due to disabilities - and having bought many items ( not just for me) over the years - knowing the sizes are true to size. Very very occasionally I go into my local store which is always excellent - well set out, clean, & helpful, friendly, polite staff.

23 December 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 4 out of 5 stars

Drlivered to store

Drlivered to store. Easy process to collect

18 December 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

My visit to Market Harborough store was…

My visit to Market Harborough store was very pleasant HANNAH served me excellent service. Her people skills are spot on it was refreshing to be made welcome and served with such a professional person Very Happy Will shop there again XXX Thank you Hannah 😀

10 December 2024
Unprompted review
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Always a positive experience shopping…

Always a positive experience shopping at my local Market Harborough store.
The girls are helpful if my size isn’t in the store they will look online for me.
And I love the clothes!

9 November 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello Anna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Organised and Efficient!

Ordered on line and collection from my local store advised quickly and on time.

29 October 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Ordered on line and picked up in store…

Ordered on line and picked up in store at Market Harborough. The store staff were great and very helpful. I love the fat face quality and style.

29 October 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Ordered online as was not available in…

Ordered online as was not available in store sale section. Ordered a size 12 and I’m normally a 14. Fits beautifully looks lovely and love the pockets.

20 August 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Hi there,

Thank you for taking the time to leave your 5* review.

I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!

Take care. -LA

Rated 5 out of 5 stars

Very pleased with purchase

Very pleased with purchase

17 August 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Great service

Great service, great staff. Thank you.

22 August 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

As always great quality and lovely…

As always great quality and lovely dress.
Love the colour and soft texture of the dress and the elastic waist very flattering.

7 August 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

efficient service

efficient service

24 July 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Ordered online

Ordered online
Good service as arrived 4 days later to local store

23 July 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Easy to order item

Easy to order item, notification of its arrival came as expected and it was easy to collect from my local store

24 July 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

What made our experience great??

What made our experience great??? The Staff, especially Lily. What a fantastic member of staff. We shared some banter. She’s a credit to the store. 😁

15 July 2024
Unprompted review
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello Alex
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Satisfied customer

Easy to use online service, prompt delivery, kept up to date. Good quality clothes.

28 June 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Good afternoon, Tina.

Thank you for your feedback regarding your recent online order.

I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.

Take care, JB

Rated 5 out of 5 stars

Good Customer Service

Staff in Fatface Market Harborough always so nice and friendly

25 June 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD

Rated 5 out of 5 stars

90% of my wardrobe is fatface

90% of my wardrobe is fatface . Always well made , clothes wash and wear well. True to size fitting and I love that you advertise your clothing with a wide range of body shapes and sizes . Staff in store are always friendly and helpful.

17 June 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello Tracy,

Thank you for your 5* review.

I am so glad to hear you are a fan of our clothing and brand morals. We look forward to welcoming you back soon. Enjoy your new purchase!

Have a great day!

Take care, ED

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