Really helpful sales assistant located & ordered an alternative size top for me & arranged delivery to my local Next store. I had a size 8 & wanted to try a 10, as one of the buttons gapped slightly,... See more
Company replied
Location
Switch locationUnit A1 High Street, LE16 7NJ Market�Harborough, Leicestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Love the top, versatile , really pleased Needed to change for smaller, comes up a bit generous size wise- absolutely no problem with re ordering on line & exchanging in store- very good service. Sta... See more
Company replied
Sadly had to make return but refund was quick and staff in harborough shop were very helpful especially Bea & Becky
Company replied
Good levels of stock available in the store. Tried on multiple styles and sizes. Ample number of changing rooms and fortunately no queuing for them. Bought something out of character for me because... See more
Company replied
Company details
- #272 of 589 best companies in Clothing Shop
- #170 of 280 best companies in Fashion accessories shop
- #129 of 236 best companies in Men's clothes shop
- #116 of 254 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit A1 High Street, LE16 7NJ, Market�Harborough, Leicestershire, United Kingdom
- 01858 433505
4.6
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
New cargo pants are very good quality…
New cargo pants are very good quality and design. Really like them. Much more comfortable than jeans.
8 September 2025
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Shopping Experience
I always visit the store when shopping in Market Harborough. The staff are super friendly and very helpful. It's great that I can return items brought online and reorder in the store to collect should the item not be available in the shop. You can really tell the staff work well as a team to provide a great shopping experience. Thank you Fatface.
3 September 2025
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good service the sizing of garments is…
Good service the sizing of garments is not how it used to be every is probably 2sizes too big
23 August 2025
Reply from FatFace - MARKET HARBOROUGH 2
Thank you for taking the time to leave your review.
We are sorry to hear that you have had difficulty with sizing.
We will ensure that your feedback is passed to all relevant departments. Take care, LE
and collect order and return
Click and collect order. Arrived very promptly. Fast efficient service
Also returned an order at the same time. Very straight forward. Refund processed almost immediately. No hassle with paperwork or sealing up the parcel
12 August 2025
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly staff
The staff at the Market Harborough store were very helpful and very pleasant. A good shop experience.
12 August 2025
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Picked up my order at my local store
Picked up my order at my local store. Very easy, pleasant staff.
29 July 2025
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely clothing as always!
7 July 2025
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff are really helpful
Staff are really helpful, the dress i purchased is great quality and reasonably priced,I love it .
7 July 2025
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beautiful material
Very helpful staff in Market Harborough, lovely garment ,gorgeous colour
6 July 2025
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good products and friendly helpful staff
5 July 2025
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff are really lovely
The staff are really lovely, friendly and knowledgeable. The clothing options at the minute are fantastic. Thank you.
27 June 2025
Unprompted review
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface Market Harborough-Excellent Experience
What a throughly enjoyable experience shopping there. All of the staff were friendly, welcoming and made us feel very valued as a customer. Bought some lovely items -great quality and an added bonus, accepted my Blue Light card too.
They are an asset to your company and would highly recommend visiting this store too and will be telling friends and family to go there. Thank you.
21 June 2025
Unprompted review
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Market Harborough store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Staff in our branch are very friendly…
Staff in our branch are very friendly and helpful. Very good selection of new in clothes
1 June 2025
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent Service.Online ordering was very easy and my…
Online ordering was very easy and my purchase was ready for collection from my local store within a couple of days. The staff in the store were very efficient and pleasant
24 May 2025
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! CM
It was early morning and showcase…
It was early morning and shop was quiet, so took several items in to try on. On this occasion I liked them all, even a couple of things I wouldn’t normally have picked but the lady said they were new in. Sadly my budget would not allow me to buy them all but bought a couple of lovely dresses and then discovered there was a discount offer on, so I didn’t feel quite so bad about spending!😂
4 April 2025
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick delivery
Quick delivery. Good quality. Great sale prices
Very helpful and friendly in store
10 May 2025
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beautiful clothes, friendly staff
The staff at the market harborough store are always so friendly, cheerful and helpful, the store has a lovely relaxed atmosphere, so perfect for a long browse, also the ladies that work in the store really cannot do enough for you. I always have my items delivered to the store, you are kept updated with the progress of your order and given the exact day it will be at the store for collection, nearly always only 2 or 3 days after placing the order. Our two little dogs also love going into the shop, they are given a massive fuss and there's always plenty of treats on offer. Thank you!
4 February 2025
Reply from FatFace - MARKET HARBOROUGH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.