I have purchased online before but visited the store at Meadowhall yesterday. I was greeted by Shirley who instantly made me feel welcome. I haven’t been well and not shopped for quite a while. Shirle... See more
Company replied
Location
Switch location85 High Street, Meadowhall Shopping Centre, S9 1EN Sheffield, South Yorkshire, GB
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See what reviewers are saying
Visited Fat Face store in Sheffield to buy a pair of jeans. Tried the style and size l wanted omly to find the regular length was too short. Informed by the assistant that they don't keep stock of... See more
Company replied
Bought something online with delivery in store. Not only I absolutely love the item bought but also the service in store. Acknowledged with a smile is the perfect customer service in my opinion. (Mead... See more
Company replied
Fantastic, my main reason for clothing order was I wanted a pair of jeans & fatface did a short length. I’ve tried various other stores & ordered short/petite, all the pairs I ordered the inside l... See more
Company replied
Company details
- #276 of 607 best companies in Clothing Shop
- #174 of 283 best companies in Fashion accessories shop
- #133 of 240 best companies in Men's clothes shop
- #119 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
85 High Street, Meadowhall Shopping Centre, S9 1EN, Sheffield, South Yorkshire, United Kingdom
- 01142 568344
4.7
Excellent
188 reviews
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Reply from FatFace - MEADOWHALL 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am delighted to read your feedback regarding product, and your instore experience. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Quick service
17 April 2024
Reply from FatFace - MEADOWHALL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Amazing customer service from Sheffield …
Amazing customer service from Meadowhall Sheffield store. I went in the store today after staying overnight & Shirley was fabulous. She went out of her way to try & find everything I needed for my upcoming holiday. Shirley was pleasant, helpful & courteous, she obviously loves her job & hopefully Fatface appreciate her.
Many thanks Shirley for your help today, you're a credit to Fatface
20 April 2024
Unprompted review
Reply from FatFace - MEADOWHALL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores, and received such excellent customer service. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
All cotton jumper
The cotton is very good quality and an attractive pattern. I bought the green one and was delighted so then ordered the blue one. The shade of blue didn’t suit me so I returned it.
31 March 2024
Reply from FatFace - MEADOWHALL 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fat Face is a quality product
I love the quality of Fat Face their on line service and the stores are good
22 March 2024
Reply from FatFace - MEADOWHALL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and service. We hope you love your order!
Take care.- GM
First Class Service
First Class Service. Was so easy to place the order was kept up to with delivery emails of when my item would be delivered
21 March 2024
Reply from FatFace - MEADOWHALL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff were very friendly and the whole…
Staff were very friendly and the whole shopping experience was very relaxed. I appreciate being left alone to browse and try things on, with no one wanting to "help" until I needed it
22 March 2024
Reply from FatFace - MEADOWHALL 2
Hi Susan,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Excellent Customer Service
Had a very good experience in Fat Face Sheffield Meadowhall yesterday . After helpful advice from the assistant I decided to order a dress and denim jacket as they hadn’t my size in store. Easy enough you would think but there were problems with the computer . There always is when someone is watching ! It was sorted but all the staff were very apologetic . I left feeling like a valued customer rather than what often happens as being classified a silly old pensioner!Well done Fat Face Meadowhall.
25 March 2024
Unprompted review
Reply from FatFace - MEADOWHALL 2
Hi Carol,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.
Excellent
Fatface have always been excellent. Whether it's the delivery or returns, I've always been treated nicely and with respect by all members of staff.
8 February 2024
Reply from FatFace - MEADOWHALL 2
Good Afternoon Nour,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and also enjoy shopping instore with us! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Arrived on time
29 January 2024
Reply from FatFace - MEADOWHALL 2
Hello Joanne
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
No collect from Store🙁
Please with the overall order process , although I was disappointed to see that I was unable to collect my order from store. The ‘collect from Store’ seems to be hit and miss, sometimes available, sometimes not.
13 January 2024
Reply from FatFace - MEADOWHALL 2
Good Morning,
Thank you for leaving us this review about your online shopping experience.
We apologise for any inconvenience caused by this matter. Our Click and Collect option is currently unavailable, but be sure to keep an eye on our delivery page for updates.
Have a great day! - GM
Good shopping experience.
Easy to use website. Delivery was prompt. The items were good quality.
10 January 2024
Reply from FatFace - MEADOWHALL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great Christmas Present!
Couldn't find the correct size in store and wasn't available online. The store manager said keep checking online and it may come available. It worked and I got the present for my wife! I saw the manager when I collected my parcel and thanked her
13 December 2023
Reply from FatFace - MEADOWHALL 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you were able to get of exactly what you wanted and that you found the manager of our Meadowhall store to be so helpful.
All the best, MM
Great customer service.
21 December 2023
Reply from FatFace - MEADOWHALL 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Highly recommend quality and fit
Fantastic, my main reason for clothing order was I wanted a pair of jeans & fatface did a short length. I’ve tried various other stores & ordered short/petite, all the pairs I ordered the inside leg was 30 inches obviously NOT short or petite, not Fatface absolutely perfect fit and inside leg length as stated.
Also ordered my husband jeans again perfect fit and perfect fit shirts.
Fantastic quality both jeans and shirts.
Highly recommend for quality and fit.
Very efficient ordering and delivery
28 November 2023
Reply from FatFace - MEADOWHALL 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
As always a great product it just…
As always a great product it just didn’t fit me right
28 November 2023
Reply from FatFace - MEADOWHALL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality clothes
Good quality clothes. I like it. Ive been loyal customer to face face for years. You should have some rewords for you customers.
22 November 2023
Reply from FatFace - MEADOWHALL 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Tried a dress on in store but wanted a…
Tried a dress on in store but wanted a size that was only online so the assistant ordered it for me to be delivered to my address. Unfortunately Royal Mail managed to twice mess up the delivery meaning it missed the occasion I wanted to wear it for and also they delivered it to the wrong address - but Fat Face got in touch and reordered and had it sent to my correct address (RM were still late and ‘attempted’ delivery when they didn’t) but Fat Face went above and beyond and now I have my dress and I love it!
16 November 2023
Reply from FatFace - MEADOWHALL 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Gorgeous Bretton top
Gorgeous Bretton top. Love the stripes. Practical. Feels soft and washes nicely. Looks great and easy to wear. Can be worn with trousers, jeans or skirt to dress up or down. Great quality. True to size as well.
20 November 2023
Reply from FatFace - MEADOWHALL 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent product
HYTHE CARGO TROUSERS. Excellent product. Pick up and return to store. This Meadowhall, Sheffield. Lovely friendly staff. Love these Hythe Trousers. More colours please.
17 November 2023
Unprompted review
Reply from FatFace - MEADOWHALL 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
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