Lovely customer service at Meadowhall, all staff were more than keen to help. Adele was getting more sizes from their stockrooms. Offering delivery options for products they didn't have in store. Vinn... See more
Company replied
Location
Switch location85 High Street, Meadowhall Shopping Centre, S9 1EN Sheffield, South Yorkshire, GB
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See what reviewers are saying
Really pleased with my new hoodie from FatFace, bought at the Meadowhall store in Sheffield. The quality is excellent — lovely soft material, really comfortable to wear and a great fit. It feels wel... See more
Company replied
Ordered a pair of shorts online for pickup at my local store. The delivery was quick, and the communication was great throughout. The shorts are a lovely quality and fit perfectly.
Company replied
I have purchased online before but visited the store at Meadowhall yesterday. I was greeted by Shirley who instantly made me feel welcome. I haven’t been well and not shopped for quite a while. Shirle... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
85 High Street, Meadowhall Shopping Centre, S9 1EN, Sheffield, South Yorkshire, United Kingdom
- 01142 568344
4.7
Excellent
201 reviews
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Good shopping experience.
Easy to use website. Delivery was prompt. The items were good quality.
10 January 2024
Reply from FatFace - MEADOWHALL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great Christmas Present!
Couldn't find the correct size in store and wasn't available online. The store manager said keep checking online and it may come available. It worked and I got the present for my wife! I saw the manager when I collected my parcel and thanked her
13 December 2023
Reply from FatFace - MEADOWHALL 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you were able to get of exactly what you wanted and that you found the manager of our Meadowhall store to be so helpful.
All the best, MM
Great customer service.
21 December 2023
Reply from FatFace - MEADOWHALL 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Highly recommend quality and fit
Fantastic, my main reason for clothing order was I wanted a pair of jeans & fatface did a short length. I’ve tried various other stores & ordered short/petite, all the pairs I ordered the inside leg was 30 inches obviously NOT short or petite, not Fatface absolutely perfect fit and inside leg length as stated.
Also ordered my husband jeans again perfect fit and perfect fit shirts.
Fantastic quality both jeans and shirts.
Highly recommend for quality and fit.
Very efficient ordering and delivery
28 November 2023
Reply from FatFace - MEADOWHALL 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
As always a great product it just…
As always a great product it just didn’t fit me right
28 November 2023
Reply from FatFace - MEADOWHALL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality clothes
Good quality clothes. I like it. Ive been loyal customer to face face for years. You should have some rewords for you customers.
22 November 2023
Reply from FatFace - MEADOWHALL 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Tried a dress on in store but wanted a…
Tried a dress on in store but wanted a size that was only online so the assistant ordered it for me to be delivered to my address. Unfortunately Royal Mail managed to twice mess up the delivery meaning it missed the occasion I wanted to wear it for and also they delivered it to the wrong address - but Fat Face got in touch and reordered and had it sent to my correct address (RM were still late and ‘attempted’ delivery when they didn’t) but Fat Face went above and beyond and now I have my dress and I love it!
16 November 2023
Reply from FatFace - MEADOWHALL 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Gorgeous Bretton top
Gorgeous Bretton top. Love the stripes. Practical. Feels soft and washes nicely. Looks great and easy to wear. Can be worn with trousers, jeans or skirt to dress up or down. Great quality. True to size as well.
20 November 2023
Reply from FatFace - MEADOWHALL 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent product
HYTHE CARGO TROUSERS. Excellent product. Pick up and return to store. This Meadowhall, Sheffield. Lovely friendly staff. Love these Hythe Trousers. More colours please.
17 November 2023
Unprompted review
Reply from FatFace - MEADOWHALL 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Love this shop
Always buy my socks from fatface. Really good quality and love the designs.
16 November 2023
Reply from FatFace - MEADOWHALL 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy on line order and pick up
4 November 2023
Reply from FatFace - MEADOWHALL 2
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
The store I visit quite frequently is…
The store I visit quite frequently is alway warm and welcoming, the staff are always keen to help and approachable and the overall layout of the shop floor is well presented with a good layout and variety.
3 November 2023
Reply from FatFace - MEADOWHALL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
ep
Men’s slippers
Lovely slipper design and very comfortable to wear. Service as always was excellent.
23 October 2023
Reply from FatFace - MEADOWHALL 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff who listened to my…
Friendly staff who listened to my requirements as I was collecting and returning an item, nothing was too much trouble.
I love the fact you can buy a Christmas present in October and the receiver can exchange upto 21st January
22 October 2023
Reply from FatFace - MEADOWHALL 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
It was so easy and the pick up from the…
It was so easy and the pick up from the shop in Meadowhall went smoothly
23 October 2023
Reply from FatFace - MEADOWHALL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Reply from FatFace - MEADOWHALL 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Easy to use website
Easy to use website, quick delivery to store and great communication regarding collection. Other than that great garment and great price considering it was in the sale
31 August 2023
Reply from FatFace - MEADOWHALL 2
Hello Tim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent staff - great for Meadowhall
Excellent staff and good range of products. Clean and good size changing rooms.
Actually, very impressed with staff more than anything else. Exuded an air of quiet confidence.
29 August 2023
Reply from FatFace - MEADOWHALL 2
Hello Charles
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very slick online ordering and package…
Very slick online ordering and package arrived earlier than promised into store! Would definitely use again.
22 August 2023
Reply from FatFace - MEADOWHALL 2
Good Morning
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Placed an online order and went into…
Placed an online order and went into store to collect. Fast and friendly service.
21 August 2023
Reply from FatFace - MEADOWHALL 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
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