My first visit to a Fatrace shop, this one was in Milton Keynes, and I was extremely impressed with the merchandise. The first lady I asked if I could try a dress on. She was extremely helpful and gui... See more
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Location
Switch location40/42 Midsummer Arcade, MK9 3ES Milton�Keynes, Buckinghamshire, GB
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See what reviewers are saying
The size 6 regular clothes fit perfectly. The online delivery came as scheduled. The one return to the shop was exceedingly easy and the refund came very quickly. It was altogether an excellent online... See more
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It was simple and straight forward, delivery as punctual ladies in Milton Keynes branch where I collected the order were polite courteous and lovely. Couldn't have asked for more.The items were lovely... See more
Company replied
Tried to purchase two item's apparently one item not in stock sent me the one item but not told which one until I complained. Why leave unavailable item's on the website be it colour or size surley... See more
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Company details
- #267 of 595 best companies in Clothing Shop
- #168 of 279 best companies in Fashion accessories shop
- #131 of 238 best companies in Men's clothes shop
- #113 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
40/42 Midsummer Arcade, MK9 3ES, Milton�Keynes, Buckinghamshire, United Kingdom
- 01908 395297
4.8
Excellent
186 reviews
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Reply from FatFace - MILTON KEYNES 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Reply from FatFace - MILTON KEYNES 2
We are so pleased to hear that you are happy with your new items! Thank you for your time! - RS
Easy to order with a fast delivery
Easy to order with a fast delivery, outstanding service!!
21 July 2023
Reply from FatFace - MILTON KEYNES 2
Hi Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have no email updates on my click and…
I have no email updates on my click and collect order and I had to approach customer care to know the status and even after the response came back asking me to approach store before going for collection which was very annoying
12 July 2023
Reply from FatFace - MILTON KEYNES 2
Hello, thank you for taking the time to leave a review.
I'm really sorry to hear that you were unhappy with the service you received.
Upon looking into this further, I can see that you were emailed on 14/07 and 19/07 to advise that your order was ready to collect from the store. My colleague advised you of the same when you emailed in on 19/07.
In future, please feel free to give the store a ring and they'll be happy to let you know if the order is ready. They would also be happy to hold the parcel for longer, if you are unable to collect it in the given timeframe.
All the best, LB
Reply from FatFace - MILTON KEYNES 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
You can trust FatFace
Fatface online ordering works very well with a good online system, good communications and prompt delivery. I also experienced a return of a Garment which was very quick and easy. FatFace is a great, customer-focused company to deal with.
27 June 2023
Reply from FatFace - MILTON KEYNES 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Staff at the Milton Keynes store were …
Staff at the Milton Keynes store were very pleasant and customer focused.
8 May 2023
Reply from FatFace - MILTON KEYNES 2
Hi Tai
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered skirt from FF and was very…
Ordered skirt from FF and was very quickly delivered to my selected store.
9 May 2023
Reply from FatFace - MILTON KEYNES 2
Hi Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful and polite staff
Very helpful and polite staff. Easy returns and very prompt refund. No Hassle... Helpful, regular updates on my order status.. Clothes very well made and excellent quality..
17 April 2023
Reply from FatFace - MILTON KEYNES 2
Simple and easy. That's just how we do things around here. So pleased to hear of your positive experience whilst shopping with us! - RS
Tried to purchase two item's apparently…
Tried to purchase two item's apparently one item not in stock sent me the one item but not told which one until I complained. Why leave unavailable item's on the website be it colour or size surley in today's technology they can overcome this problem without to much effort
They must look at it from the customer point rather than what is good for them.
The members of staff who dealt with it were excellent but management need to look into improving the systwms
28 April 2023
Reply from FatFace - MILTON KEYNES 2
Thankyou for your review and I am pleased to hear this matter was dealt with promptly for you but am sorry that your item was not in stock. Our stock can fluctuate rapidly during sale periods and the warehouse will pick the items manually so it can take time for the online stock to reflect what we do have. However, I will of course pass this feedback on - Take care, BP
Reply from FatFace - MILTON KEYNES 2
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
The dungarees are lovely but the sizing…
The dungarees are lovely but the sizing is very small. I bought an 8-9 for my 7 yr old skinny granddaughter and I am having to replace them as they look too small
18 April 2023
Reply from FatFace - MILTON KEYNES 2
Hello Patricia,
Thank you for you feedback. We are sorry to read that the fit was not quite right on this occasion, but your comments will be passed to the relevant team. We hope you enjoy shopping with us in future.
Take care - KS
Reply from FatFace - MILTON KEYNES 2
Good afternoon, Lindsey
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Reply from FatFace - MILTON KEYNES 2
Good afternoon, Sue
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Milton Keynes store.
Take care, JB
Click and collect arrived on time.
Click and collect arrived on time.
Was able to try delivery on in store to check the fit.
16 April 2023
Reply from FatFace - MILTON KEYNES 2
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! BP
The online order arrived very quickly
The online order arrived very quickly. Loved the item, good quality. I am always pleased with the items I buy and the wide choice of fashion in store.
17 April 2023
Reply from FatFace - MILTON KEYNES 2
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them! Take care, BP
Order came really quickly was able to…
Order came really quickly was able to collect from my local store MK where the staff were really helpful
19 April 2023
Reply from FatFace - MILTON KEYNES 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew and we are please your click and collect arrived quickly. Have a lovely day! BP
Reply from FatFace - MILTON KEYNES 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Love my new cardigan.
Love my new cardigan.
Staff very friendly and helpful.
Click and collect arrived really quickly.
14 April 2023
Reply from FatFace - MILTON KEYNES 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – BP
Reply from FatFace - MILTON KEYNES 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
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