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FatFace - MILTON KEYNES 2 Reviews 

187
TrustScore 5 out of 5

4.8

40/42 Midsummer Arcade, MK9 3ES Milton�Keynes, Buckinghamshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had seen a belt I was interested in online but wasn't sure whether to order a M or L size. I thought it easier to go to a store to try them. I went to the Milton Keynes branch to ask and a really he... See more

Company replied

Rated 5 out of 5 stars

My first visit to a Fatrace shop, this one was in Milton Keynes, and I was extremely impressed with the merchandise. The first lady I asked if I could try a dress on. She was extremely helpful and gui... See more

Company replied

Rated 3 out of 5 stars

Tried to purchase two item's apparently one item not in stock sent me the one item but not told which one until I complained. Why leave unavailable item's on the website be it colour or size surley... See more

Company replied

Rated 5 out of 5 stars

It was simple and straight forward, delivery as punctual ladies in Milton Keynes branch where I collected the order were polite courteous and lovely. Couldn't have asked for more.The items were lovely... See more

Company replied


Company details

  1. #267 of 598 best companies in Clothing Shop
  2. #167 of 278 best companies in Fashion accessories shop
  3. #130 of 238 best companies in Men's clothes shop
  4. #112 of 254 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 40/42 Midsummer Arcade, MK9 3ES, Milton�Keynes, Buckinghamshire, United Kingdom

  • 01908 395297

4.8

Excellent

TrustScore 5 out of 5

187 reviews

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4.8

All reviews

(187)

12,844 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly

Very friendly, polite, jolly and helpfull lady.

2 April 2023
FatFace - MILTON KEYNES 2 logo

Reply from FatFace - MILTON KEYNES 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Ordered online and collected in store.

Ordered online and collected in store.
Very pleased with the product. Great colours comfy fit good material.
Friendly prompt service in store.

25 March 2023
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Reply from FatFace - MILTON KEYNES 2

Hello Steven, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS

Rated 5 out of 5 stars

I love the crew at Fat Face Milton…

I love the crew at Fat Face Milton Keynes. Always friendly and helpful. Nothing is too much trouble. That’s why I keep going back!

13 January 2023
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Reply from FatFace - MILTON KEYNES 2

Good morning, Sue

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Milton Keynes store.

Take care, JB

Rated 5 out of 5 stars

The blonde lady who works Monday and…

The blonde lady who works Monday and Friday is incredibly helpful and went above and beyond to help us with our purchases and is a credit to FatFace.

14 November 2022
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Reply from FatFace - MILTON KEYNES 2

Hi Thomas, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Thank you Fat Face Milton Keynes

I love going into Fat Face Milton Keynes! The customer service is of a consistently high standard. This time Pauline welcomed me back following some months of absence after surgery. The other female staff member (I'm sorry not to have remembered her name) seemed equally pleased to see me and to witness my obvious recovery. They made me feel like an old friend dropping in. The care following this was as attentive as always - helpful and encouraging without being pushy. I want to thank these two women particularly for their friendliness, caring and support before and after my surgery. They really go the extra mile and seem passionate about their work. It really has made all the difference.
.

11 November 2022
Unprompted review
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Reply from FatFace - MILTON KEYNES 2

Good afternoon, Ms Ward

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Milton Keynes store.

Take care, JB

Rated 5 out of 5 stars

Excellent savings in the sale.Friendly…

Excellent savings in the sale.Friendly helpful staff

3 November 2022
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Reply from FatFace - MILTON KEYNES 2

Thank you for your review. We are so happy to hear that you had such a positive in-store experience. Your feedback is deeply appreciated and we will let our wonderful crew in store aware of your wonderful comments. Thank you. - RS

Rated 5 out of 5 stars

Very well made trousers

Very well made trousers, good quality material. Like that they are full length and not the over-ubiquitous "ankle-grazers"

27 October 2022
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Reply from FatFace - MILTON KEYNES 2

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Member of staff who served us was…

Member of staff who served us was friendly and helpful. Although I had to order online because there wasn't enough stock.

17 October 2022
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Reply from FatFace - MILTON KEYNES 2

Good afternoon, Marilyn

Thank you for leaving us this review about your instore shopping experience.

We look forward to you shopping with us again soon at our Milton Keynes store.

Take care, JB

Rated 5 out of 5 stars

Good range of prices and sizes

Good range of prices and sizes. Very helpful staff. Shop is small but managed to display a wide range of products. They didn't have my size in store but was able to order online which was quick and easy.

8 October 2022
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Reply from FatFace - MILTON KEYNES 2

Hi Rhian, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Items delivered promptly and as…

Items delivered promptly and as advertised

7 October 2022
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Reply from FatFace - MILTON KEYNES 2

Hi Linda,
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future.
Take Care - KS

Rated 5 out of 5 stars

First time shopped in Fat Face

First time shopped in Fat Face.
Prices good in the sale and fits good.
Service really gold and staff too.
Than got some bits on line.
Highly recommened shopping at Face Fat.

30 August 2022
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Reply from FatFace - MILTON KEYNES 2

Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Excellent customer service and quality of clothes

The customer service instore and online is excellent, very friendly, quick and professional.

13 September 2022
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Reply from FatFace - MILTON KEYNES 2

Hi Aneta, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great clothes

Great clothes. Very helpful and friendly staff.

26 August 2022
FatFace - MILTON KEYNES 2 logo

Reply from FatFace - MILTON KEYNES 2

Hi Christine, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Outstanding Customer Service

I've been shopping with Fatface for many years and have always been impressed with not only the fantastic clothes but most importantly the brilliant, knowledgeable and very helpful staff both instore and online. Now I live abroad and rely on relatives to bring my orders when they visit. I was super impressed and grateful when Lauren (the agent I was chatting with online), sorted out an extended returns period for me due to the time it would take to get any items back to them. It's these little deeds of kindness and decency which set retailers apart and keep customers loyal for life! Many thanks to Lauren and the wonderful ladies at the Milton Keynes and Hemel Hempstead branches for your exemplary service!

15 July 2022
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Reply from FatFace - MILTON KEYNES 2

Hi Celeste, Thank you so much for your lovely review! I am so happy we were able to help you here! Take care, LE

Rated 5 out of 5 stars

Very good customer service

Very helpful, friendly staff

4 July 2022
FatFace - MILTON KEYNES 2 logo

Reply from FatFace - MILTON KEYNES 2

Good Afternoon
Thank you for your review.

I am so pleased to hear of your recent experience in our Milton Keynes store. Please be assured that this will be passed onto the crew members involved for you.

EP

Rated 5 out of 5 stars

Excellent product and customer service…

Excellent product and customer service both in Milton Keynes and online. Thank you!

14 June 2022
FatFace - MILTON KEYNES 2 logo

Reply from FatFace - MILTON KEYNES 2

Good afternoon Emma
I am so happy to read what a positive experience you had in the Milton Keynes store and also online. I will be sure to pass this on to the wonderful team.
I hope you have a great day DW

Rated 5 out of 5 stars

Just love their ethical approach

Just love their ethical approach, even the staff in store give you alternatives!

31 May 2022
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Reply from FatFace - MILTON KEYNES 2

Good Afternoon Paul
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great Afternoon!
Take care, EP

Rated 1 out of 5 stars

Untrained Staff

I returned a top that I had brought last week that was too big, the assistant seemed quite annoyed that ‘everyone had decided to return everything back to store today and so far they had not sold anything ‘ she was very loud and said that they were so far £300 down, and that she would probably not get paid, when she was serving me she asked for my FULL name, I asked why and she told me they need this because if someone was continually returning items, then they would need to be investigated , I think this is the first item I have had to return to one of your stores, But if this is the response you get if you decide to return something a couple of days later I will definitely think twice about buying from your stores in the first place.I think your staff need to be trained better in customer service, I for one do not like to be threatened with being investigated for returning a tee shirt. And as a customer it is none of my business what other people have returned or what the store has taken so far that day.

15 May 2022
Unprompted review
FatFace - MILTON KEYNES 2 logo

Reply from FatFace - MILTON KEYNES 2

Hi Catherine,
Thank you for review. I am sorry to hear of your recent shopping experience in our Milton Keynes store. We would like to discuss this further. I have sent you a separate e-mail to get further information for you. Many thanks-AB.

Rated 5 out of 5 stars

So cosy

I bought this Talia Teddy jacket in the sale. What a bargain! It feels so soft and I'm sure lovely and warm for the autumn and winter. Slightly on the larger side, so downsizing would be recommended. Can be worn casual or dressed up a bit. Suits many occasions!

12 May 2022
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Reply from FatFace - MILTON KEYNES 2

Hi Vivienne, great choice with the teddy jacket! I am so pleased you love it! Take care, LE

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