The staff were very helpful and smiley. I was bringing something back so a refund was necessary. The service was quick and efficient. I went on to have a lovely chat with the member of staff... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Decided to return items to store. Assistant asked me to look around while I waited for return to be processed as “it would take some time”. I did look around in the store, of ALL stock there were... See more
Company replied
Staff in Morpeth shop are lovely . Dungarees I bought are fab , and good quality as always
Company replied
Bought the wrong size on line. Took the items into the Morpeth branch and issue sorted out quickly. Gentleman who served me was very courteous and professional.
Company replied
Company details
- #272 of 589 best companies in Clothing Shop
- #160 of 273 best companies in Fashion accessories shop
- #114 of 250 best companies in Ladies' clothes shop
- #127 of 229 best companies in Men's clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 9 Sanderson Arcade, NE61 1NS, Morpeth, Northumberland, United Kingdom
- 01670 505140
4.8
Excellent
146 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I loved the items and the staff were…
I loved the items and the staff were very pleasant and helpful; one item was a parcel I picked up having pre-ordered it and it was well wrapped (easy to return if it had been necessary) and prompt.
29 November 2024
Reply from FatFace - MORPETH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered a shirt for click and collect…
I ordered a shirt for click and collect at my local store and received a text when it was ready to collect. I ordered my usual size which was much baggier than usual but I like the style so will keep it.
15 November 2024
Reply from FatFace - MORPETH
Hello! thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delivery Issue
I wanted to buy a T shirt, standard stock item, for my husband together with a shirt for his birthday. I purchased the shirt from the Morpeth branch but they were out of stock of the T shirt, but looked up the item for me and said it was expected in soon so I called back in 2 weeks later but still not in.
I live 20 miles away from the shops so couldn't keep popping in. I ordered the T shirt on line to be collected from the Alnwick store and was given a date the following week to collect. I went the day after it was expected to find it hadn't arrived but they were expecting a delivery that morning ( so couldn't have been there the day before as agreed) The delivery did arrive but I had to wait around for a couple of hours for it.
The delivery system definitely needs improvement, especially as we live in a rural area and have to make specific journeys to collect goods, but I have to say the staff in both the Morpeth and the Alnwick branches were very polite and helpful and can only work with what they are given.
15 October 2024
Reply from FatFace - MORPETH
Hello Gill
Thank you for taking the time to leave your review and for providing your feedback. I am sorry to hear that your order was delayed. I'll make sure that this is looked at, and any delays are minimised in the future.
Take care, LE
Easy to order ready to collect on day…
Easy to order ready to collect on day and time stated happy with purchase
18 October 2024
Reply from FatFace - MORPETH
Good afternoon Pauline
Thank you for your review.
I am so pleased to hear that you have had a positive shopping experience, and we look forward to welcoming you back soon!
Take care, LE
Shopped in store and online .
Shopped in store and online .
Always go to Morpeth a lovely store ( like a little boutique) the staff are lovely , on hand to help and very courteous.
On line order arrived quickly, returns process and refund easy .
Please don’t change
7 August 2024
Reply from FatFace - MORPETH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered online as could not find my…
Ordered online as could not find my size instore, infor from main depot etc great , explaining I would recieve an email from the store when items had arrived , however , had to sent an enquiry to customer services when had not received any info from store after being informed it had been dispatched from main depot, they got back to me within 48hrs as per , to say it had been delivered to the store on the Tues then recieved an email from the store to say it was ready to collect on Thurs 🙄🙄........
10 August 2024
Reply from FatFace - MORPETH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Clothes are such good quality and the…
Clothes are such good quality and the staff at fat face shop are so helpful
5 August 2024
Reply from FatFace - MORPETH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered on line and available to pick…
Ordered on line and available to pick up in store at no extra cost for delivery 72 hours later
28 June 2024
Reply from FatFace - MORPETH
Hello Tim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Super quick delivery
Super quick delivery. Quality top and collected from Morpeth shop, where the staff are always great. Many thanks.
2 July 2024
Reply from FatFace - MORPETH
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Great service
I was looking for a cardigan in a certain colour. my usual store didn't have any so the assistant checked to see if they had one on-line. she was able to order one for me and it was posted to my home address free of charge.
18 June 2024
Reply from FatFace - MORPETH
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! CD
Shop was lovely & quick to serve me
29 June 2024
Reply from FatFace - MORPETH
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found our Morpeth store to be so lovely and that the crew was quick to assist you. I hope you continue to enjoy your shopping experience with us.
All the best, MM
I love the way everything is displayed…
I love the way everything is displayed in the shop staff always helpful. Sweatshirt is perfect fit and cozy.
3 June 2024
Reply from FatFace - MORPETH
Good Afternoon,
Thank you for sharing your recent experience in our Morpeth store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Love Fatface clothes
18 May 2024
Reply from FatFace - MORPETH
Good morning, Moira.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Reply from FatFace - MORPETH
Good morning,
Thank you for taking the time to get in touch with us.
I am so happy that you always find the crew in our Morpeth store to be so pleasant when you visit. I hope you continue to enjoy your experiences in our store.
All the best, MM
Just bought another two shirts and the…
Just bought another two shirts and the quality and fit are simply stunning can’t wait till I can go shopping for more.
29 April 2024
Reply from FatFace - MORPETH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My order came promptly
My order came promptly, lovely quality of my dress and a perfect fit
31 March 2024
Reply from FatFace - MORPETH
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quality products and services!
I’ve never been disappointed with any piece of apparel purchased. Perfect fitting garments and quality products. Both my wife and I purchase clothes from the Morpeth branch of Fat Face, however recently bought apparel on line and guess what the same quality and professional service given,
22 March 2024
Reply from FatFace - MORPETH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Positive customer service
Despite the disappointment of wearing a flawed pair of boots the customer service and returns options were first class….thank you.
5 January 2024
Reply from FatFace - MORPETH
Good Afternoon Alison,
Thank you for taking the time to leave us a review!
I am sorry to hear you received a faulty pair of boots but I am very happy to hear our customer service team were able to give you a resolution! We really appreciate such lovely feedback from our customers.
We look forward to welcome you back soon!
Kind Regards, JW
Quality and great customer service
I purchased today a few pieces of clothing, which I am very pleased with.
Manager and staff I dealt with presented a high level of professionalism and kindness. Well done Fat Face crew in Morpeth
26 December 2023
Unprompted review
Reply from FatFace - MORPETH
Hello Monika
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
click and collect
Ordered click and collect. Parcel arrived early, collection was very quick and easy. Excellent customer service
17 December 2023
Reply from FatFace - MORPETH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.