Item ordered was ready for collection later the next day. Emails kept me updated on progress. Staff in the shop very polite and helpful.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... See more
Company replied
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... See more
Company replied
Quick delivery to store, staff were friendly on collection (as usual), the jumper looks like it’s great quality with long sleeves, for extra coziness. Haven’t had the chance to wear it yet.
Company replied
Company details
- #272 of 589 best companies in Clothing Shop
- #160 of 273 best companies in Fashion accessories shop
- #114 of 250 best companies in Ladies' clothes shop
- #127 of 229 best companies in Men's clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, United Kingdom
- 01159 418295
4.7
Excellent
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick collection
Item ordered was ready for collection later the next day. Emails kept me updated on progress. Staff in the shop very polite and helpful.
24 September 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Jacket is a great colour and fit
Jacket is a great colour and fit
Service in store was amazing
20 September 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
One of my Happy Places
Shop was well stocked and the staff were polite friendly and helpful
29 August 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely clothes and amazing customer…
Lovely clothes and amazing customer service. Very friendly and helpful staff.
20 August 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great clothing very well made
Great clothing very well made, returned to shop and changed for different size, very good service.
20 August 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy shopping experience
Easy shopping experience, lots of space in the changing room and just the right amount of help given.
29 July 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Content customer
Pleasant staff, nice product (short-sleeved shirt). The only negative was that the range of shirts was limited and I only found one that I liked.
28 July 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
First time I have visited the store in Nottingham
First time I have visited the store in Nottingham. Very easy to find the store from the tramline. The store was clean and tidy, give a good shopping experience.
19 July 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick delivery to store
Quick delivery to store, staff were friendly on collection (as usual), the jumper looks like it’s great quality with long sleeves, for extra coziness. Haven’t had the chance to wear it yet.
30 June 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service opted for click and…
Excellent service opted for click and collect. My item arrived in store within the timeframe and collection was easy.
7 June 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
ordered 2 tee shirts online
ordered 2 tee shirts online, all easy and picked up from store. one did not fit and simple return and re-order. staff were very helpful
9 June 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent Fat Face, very poor Evri !
This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem is with Evri, who are very unreliable……numerous delivery estimations,left on doorstep, and no attempt to ring doorbell, and all delayed /changed. Everyone in our village are moaning about Evri, and I fear it will cost Fat Face some online business if they continue to use them in our area.
9 June 2026
Reply from FatFace - NOTTINGHAM 3
Thank you so much for your kind words about our customer service and products – we really appreciate you taking the time to share your experience.
We’re very sorry to hear about the issues you’ve had with Evri deliveries. We completely understand how frustrating this must be, especially with the repeated delays and missed delivery standards you’ve described. Your feedback is incredibly valuable, and we’ll make sure it’s shared with the relevant teams as we continue to review our delivery partners and the service they provide in different areas.
Excellent service when purchasing a…
Excellent service when purchasing a item or returning a item
25 May 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The shop was welcoming and wel laid…
The shop was welcoming and wel laid out.
I had to exchamge an item and this was done seemlessly.
13 May 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A very productive and pleasant experience.
The shop is well laid out and the staff are pleasant and very helpful.
I ordered on line this time and collected the items at the shop. Very smooth process.
I love Fatface clothes. I am an older person who wants to look good and stay fashionably relevant. The clothes fit well and are amazing quality.
11 May 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Beware buying shoes
I bought some leather shoes a week ago.
I have worn them once . They now have a large mark on the side of the shoe which won’t come off . I had proof that I had them for only a week!
I returned to the shop in Nottingham to ask if they could be replaced. The manager was most unhelpful.
She said they had been worn inappropriately (only worn approx for 3 hrs )used in the rain, as the buckles she said were rusty, I had not worn them in the rain . Leather shoes surely can be worn when the weather is unpredictable but as I said I hadn’t worn them in the rain . I had worn them outside but only to the postbox.
I rang Fatface and was told its policy is not to refund as they had been worn outside and it was the manager’s decision.
I am quite saddened at the way the manager in the shop dealt with my request and her attitude . I have always enjoyed going in to the Fatface shop in Nottingham as the staff are so friendly .
This experience, I am sad to say , has made me not want to go into the shop again .
3 May 2026
Reply from FatFace - NOTTINGHAM 3
Good morning, Minnie
Thank you for your feedback. After inspection, the marks on the shoes were assessed as wear related rather than a manufacturing fault. As per our returns policy, footwear worn outdoors cannot be refunded or replaced. Our store manager followed this policy correctly. We’re sorry you were disappointed with the outcome and appreciate you taking the time to share your experience.
LE
Good sale buy
Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smaller than I actually measure. The trousers are well made in a sturdy cotton, but drape nicely and are not stiff. Reasonable sale price and lovely greeny blue colour.
24 April 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered online
Ordered online. Collected in store. Always good quality and value for money.
25 April 2026
Reply from FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.