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FatFace - ROMSEY Reviews 

95
TrustScore 5 out of 5

4.8

20 The Hundred, SO51 8BW Romsey, Hampshire, GB


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Rated 5 out of 5 stars

Lovely good quality clothes and if I could would buy more. Really like the sales as both of us are retired now and need to cut down on costs. The staff at Romsey Fat Face are really friendly and helpf... See more

Company replied

Rated 5 out of 5 stars

I found lots of lovely deals on the sales page and because we have a local store I was able to pop in and pick it up easily. I got good communication as to when the items were ready for collection and... See more

Company replied

Rated 5 out of 5 stars

Great website. Really pleased with my purchase, a black evening top. Delivered to store, excellent service.

Company replied

Rated 3 out of 5 stars

I liked the item I purchased, however I asked for delivery to store & had to wait a few days after the original requested/ available day. I found this a little frustrating as it was a gift for someone... See more

Company replied


Company details

  1. #270 of 587 best companies in Clothing Shop
  2. #161 of 274 best companies in Fashion accessories shop
  3. #126 of 229 best companies in Men's clothes shop
  4. #115 of 250 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 20 The Hundred, SO51 8BW, Romsey, Hampshire, United Kingdom

  • 01794 519334

4.8

Excellent

TrustScore 5 out of 5

95 reviews

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4.8

All reviews

(95)

14,612 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff in the Romsey branch…

Very helpful staff in the Romsey branch and just good quality clothing.

17 September 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good service

Good service, helpful staff.

7 September 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

GREAT

Great website.
Really pleased with my purchase, a black evening top.
Delivered to store, excellent service.

2 September 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Love there clothing good quality and…

Love there clothing good quality and the staff are very helpful

29 August 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great staff

Very helpful friendly staff with the perfect measure of engagement.

29 August 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to return online items

Easy to return online items

28 August 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely good quality clothes

Lovely good quality clothes and if I could would buy more. Really like the sales as both of us are retired now and need to cut down on costs. The staff at Romsey Fat Face are really friendly and helpful and I enjoy going to the shop. I often pop in to have a look and see if there is something I really like and can save up for, while there often chat with staff that I have come to know and appreciate how nice they are. This shop is my favourite clothes shop and have things going back years that I still wear and love.

29 August 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great quality

Very helpful & efficient staff

24 August 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly team on the day and also when…

Friendly team on the day and also when I called to ask them to check for an earring I had lost.

18 August 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good experience …

I found lots of lovely deals on the sales page and because we have a local store I was able to pop in and pick it up easily. I got good communication as to when the items were ready for collection and the clothing items were lovely as always.

28 July 2026
FatFace - ROMSEY logo

Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy order click and collect in few…

Easy order click and collect in few days. Easy return with digital receipt. Staff friendly and helpful

2 August 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly staff

28 July 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Always easy to order from Fatface and…

Always easy to order from Fatface and then collect in store. I needed to return one item, that was straight forward too.

8 July 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Pretty cherry top

Bought a pretty blouse online in the sale and then collected it in store! So all went well!

8 July 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful and supportive

Helpful and supportive

27 June 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service and good selection of…

Great service and good selection of products

31 May 2026
FatFace - ROMSEY logo

Reply from FatFace - ROMSEY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Lovely summer dress

I bought a blue and white gingham Remi dress online which when i tried on was a little tight across the chest so i returned it to a local store. The guy in the shop was very helpful. He organised my refund and re ordered the dress i wanted in a larger size. Nothing was too much trouble.
Great customer service and i received my dress the very next day. Very happy with my purchase.

15 May 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great quality clothing

For quite along time I have found Fatface clothes really appeal to me. Collection from store is very handy for m.

9 May 2026
FatFace - ROMSEY logo

Reply from FatFace - ROMSEY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Highly recommended

On this particular occasion I ordered my jeans online. My experience was exactly as I imagined - seamless from start to finish. No problems with delivery, Fatface kept me informed.

5 May 2026
FatFace - ROMSEY logo

Reply from FatFace - ROMSEY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

lovely pair of winter gloves at good…

lovely pair of winter gloves at good price,staff very helpfull

28 April 2026
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Reply from FatFace - ROMSEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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