Lovely good quality clothes and if I could would buy more. Really like the sales as both of us are retired now and need to cut down on costs. The staff at Romsey Fat Face are really friendly and helpf... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Lovely good quality clothes and if I could would buy more. Really like the sales as both of us are retired now and need to cut down on costs. The staff at Romsey Fat Face are really friendly and helpf... See more
Company replied
I found lots of lovely deals on the sales page and because we have a local store I was able to pop in and pick it up easily. I got good communication as to when the items were ready for collection and... See more
Company replied
Great website. Really pleased with my purchase, a black evening top. Delivered to store, excellent service.
Company replied
I liked the item I purchased, however I asked for delivery to store & had to wait a few days after the original requested/ available day. I found this a little frustrating as it was a gift for someone... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
20 The Hundred, SO51 8BW, Romsey, Hampshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff in the Romsey branch and just good quality clothing.

Reply from FatFace - ROMSEY
Great website.
Really pleased with my purchase, a black evening top.
Delivered to store, excellent service.

Reply from FatFace - ROMSEY
Love there clothing good quality and the staff are very helpful

Reply from FatFace - ROMSEY

Reply from FatFace - ROMSEY
Lovely good quality clothes and if I could would buy more. Really like the sales as both of us are retired now and need to cut down on costs. The staff at Romsey Fat Face are really friendly and helpful and I enjoy going to the shop. I often pop in to have a look and see if there is something I really like and can save up for, while there often chat with staff that I have come to know and appreciate how nice they are. This shop is my favourite clothes shop and have things going back years that I still wear and love.

Reply from FatFace - ROMSEY
Friendly team on the day and also when I called to ask them to check for an earring I had lost.

Reply from FatFace - ROMSEY
I found lots of lovely deals on the sales page and because we have a local store I was able to pop in and pick it up easily. I got good communication as to when the items were ready for collection and the clothing items were lovely as always.

Reply from FatFace - ROMSEY
Easy order click and collect in few days. Easy return with digital receipt. Staff friendly and helpful

Reply from FatFace - ROMSEY
Always easy to order from Fatface and then collect in store. I needed to return one item, that was straight forward too.

Reply from FatFace - ROMSEY
Bought a pretty blouse online in the sale and then collected it in store! So all went well!

Reply from FatFace - ROMSEY

Reply from FatFace - ROMSEY
I bought a blue and white gingham Remi dress online which when i tried on was a little tight across the chest so i returned it to a local store. The guy in the shop was very helpful. He organised my refund and re ordered the dress i wanted in a larger size. Nothing was too much trouble.
Great customer service and i received my dress the very next day. Very happy with my purchase.

Reply from FatFace - ROMSEY
For quite along time I have found Fatface clothes really appeal to me. Collection from store is very handy for m.

Reply from FatFace - ROMSEY
On this particular occasion I ordered my jeans online. My experience was exactly as I imagined - seamless from start to finish. No problems with delivery, Fatface kept me informed.

Reply from FatFace - ROMSEY
lovely pair of winter gloves at good price,staff very helpfull

Reply from FatFace - ROMSEY
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.