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FatFace - RUGBY Reviews 

199
•
TrustScore 5 out of 5

4.8

Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR Rugby, Warwickshire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Great selection of Summer wear, lots of choice for shorts and T shirts/short sleeved shirts. Always a well presented shop and pleasant and helpful staff. Perhaps not always the cheapest, but the quali... See more

Company replied

Rated 5 out of 5 stars

The staff were warm and welcoming to the store, nothing was to much trouble. I tried on numerous clothes, and Karen was so helpful getting other options from the shop floor. She was warm, friendly, ki... See more

Company replied

Rated 2 out of 5 stars

It would help greatly that delivery for collection dates are accurate and include the whole order. It is very annoying to have an email telling you that items are ready for collection and when you tur... See more

Company replied

Rated 5 out of 5 stars

I bought items for my grandson online. Arrived very quickly, excellent quality as always. Unfortunately my daughter and I had duplicated our choices so I returned two items and exchanged them at a sho... See more

Company replied


Company details

  1. #272 of 589 best companies in Clothing Shop
  2. #160 of 273 best companies in Fashion accessories shop
  3. #114 of 250 best companies in Ladies' clothes shop
  4. #127 of 229 best companies in Men's clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR, Rugby, Warwickshire, United Kingdom

  • 01788 576602

4.8

Excellent

TrustScore 5 out of 5

199 reviews

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4.8

All reviews

(199)

14,949 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy returns

I was able to return my items bought online to store and the refund was in my account in just a few days.

9 September 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Quality & Service

The staff in store are always helpful and friendly. My closest store is 50 miles round trip away so being able to order and have free delivery to a Next store makes it so easy. Delivery 1 - 2 days. Email updates.
The top I purchased is well made and different styles in other shops. It fits well I would say true to size. Thick material. Puchased on sale. Very happy.

5 September 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly & helpful service

Friendly & helpful service. The assistants tried really hard to locate the top I wanted in branches near my location

23 August 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Store well looked after

28 August 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful staff

Helpful staff

22 August 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Something different..

Great Shop. Good quality clothing accommodating a range of ages and individual styles. Competitive pricing. Staff friendly and professional 🙂.

12 August 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Love the tee shirt and jeans

Love the tee shirt and jeans, especially the price in the sale!

7 August 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Quality products reasonable priced .The…

Quality products reasonable priced .The only gripe I have is no petite sizes in stores have to buy on line after viewing normal sze in store its a bit of a pain as I am 5ft 2

10 August 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

A variety of products to suit all ages

A variety of products to suit all ages. Natural materials, great designs & choice.

15 July 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great selection & helpful staff

Great selection of Summer wear, lots of choice for shorts and T shirts/short sleeved shirts. Always a well presented shop and pleasant and helpful staff. Perhaps not always the cheapest, but the quality of product is high, and normally a few sale items too! Well recommended.

15 July 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Good value in the sale

My coat which I bought in the sale, arrived as requested to our local shop which saved postage charge. It was originally £140 but I bought it for £65 which was a much fairer price.
The coat is well made and the lines in the check material are all lined up, which is a must, so I was very happy about that.

9 June 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Colourful summer co-ord

I saw this outfit online and was able to order for collection at a local store where I tried it on. All very efficient and lovely, helpful staff in store.
I love this coord and it’s had a lot of compliments.

28 May 2026
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Reply from FatFace - RUGBY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 4 out of 5 stars

Polo shirt good fit & quality my only…

Polo shirt good fit & quality my only negative is it creases very easy.

20 May 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very easy to place my order for…

Very easy to place my order for delivery to my local store and collect it. Brilliant service.

16 May 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Nice shop

They had what I wanted in the size I needed and it was simple to buy. I like the layout of the shop and it’s better laid out than say the next shop on the same retail park

14 May 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Happy customer

Prompt and friendly service in store when collecting order.

Very happy each of the items ordered

10 May 2026
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Reply from FatFace - RUGBY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Friendly helpful assistant

Friendly helpful assistant, plenty of choice in store

7 May 2026
FatFace - RUGBY logo

Reply from FatFace - RUGBY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Friendly Fat Face Staff

I just feel the need to review the Rugby store as they are such pleasant staff. I had wanted a blouse that had gone into the sale and the staff had told me to keep trying to get online. It finally came back into stock and I ordered to store. Tried it on and fitted perfectly. Always very accommodating and friendly.

6 May 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Simple ordering

Simple ordering, fast delivery and efficient on collection. Perfect fit and very pretty

30 April 2026
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Reply from FatFace - RUGBY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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