Great selection of Summer wear, lots of choice for shorts and T shirts/short sleeved shirts. Always a well presented shop and pleasant and helpful staff. Perhaps not always the cheapest, but the quali... See more
Company replied
Location
Switch locationUnit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR Rugby, Warwickshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were warm and welcoming to the store, nothing was to much trouble. I tried on numerous clothes, and Karen was so helpful getting other options from the shop floor. She was warm, friendly, ki... See more
Company replied
It would help greatly that delivery for collection dates are accurate and include the whole order. It is very annoying to have an email telling you that items are ready for collection and when you tur... See more
Company replied
I bought items for my grandson online. Arrived very quickly, excellent quality as always. Unfortunately my daughter and I had duplicated our choices so I returned two items and exchanged them at a sho... See more
Company replied
Company details
- #272 of 589 best companies in Clothing Shop
- #160 of 273 best companies in Fashion accessories shop
- #114 of 250 best companies in Ladies' clothes shop
- #127 of 229 best companies in Men's clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR, Rugby, Warwickshire, United Kingdom
- 01788 576602
4.8
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It would help greatly that delivery for…
It would help greatly that delivery for collection dates are accurate and include the whole order. It is very annoying to have an email telling you that items are ready for collection and when you turn up there are items not there. Its not only inconvenient but is lying as when ordering it gives you a expected date which is just not true. Its not the first time either, several previous orders have been messed up this way too. Surely by now you could have sorted out deliveries.
1 May 2026
Reply from FatFace - RUGBY
Thank you for taking the time to leave your review. We’re really sorry for the problems with your order and the frustration this caused. Your feedback has been shared with our team. If you require further assistance, please do let us know.
Thank you, LE
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fantastic clothing range at fatface
I never have a problem with fat face and the staff are extremely well trained but also very friendly. Ready to give advice if needed. The clothes are quality for the money but I must admit most of the time I wait for their sales. The clothing washes well and fits well. Something different I think to other stores My favourite shop of all.
22 March 2026
Reply from FatFace - RUGBY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Well organised company
Ordered a top which was just what I wanted. Easy to order and pick up from the store. A good process.
9 March 2026
Reply from FatFace - RUGBY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Lovely shop with new spring clothes in
Lovely shop with new spring clothes in. Some great designs in there.
Friendly helpful staff!
25 February 2026
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just love Fat Face winter jumpers
Just love Fat Face winter jumpers! Staff at my local store are always so friendly and helpful 😊
30 January 2026
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to choose
Easy to choose, and click and collect at local shop.
The mystery of what's L & XL remains. All good in the event.
Folk at Rugby were very helpful.
15 January 2026
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordering was easy with quick delivery…
Ordering was easy with quick delivery to my local store.
15 January 2026
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
On line purchasing…
I had been searching for a shirt on line and one popped up and it was exactly what I wanted. Ordering was simple and I was able to collect from The Rugby shop at Elliot's Field, so no postage.
The staff were most welcoming and I walked out of the very pleased. It is a shop I like to visit and the clothing is good quality.
7 January 2026
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Everything went according to plan!!
6 January 2026
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality clothes that last well.
Great quality clothes that last well.
Helpful, friendly staff.
20 December 2025
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick delivery and welcoming staff
Quick delivery and welcoming staff. The sweater was so pretty.
16 December 2025
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nostalgic memories
I ordered a garment I used to wear over thirty years ago.It was - and still is - American style: a checked shirt over a T-shirt.
With my daughter we visited a Fatface shop in Rugby, and I immediately saw it. Unfortunately, they did not have my size. I ordered it online and it was delivered the following day!
The shirt I’d warm and soft even to bare skin and the raglan cut of the sleeve makes it more comfortable and womanly looking.
20 December 2025
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love the fatface store
I love the fatface store. High quality materials. Highly recommended
7 December 2025
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A pleasant shopping experience but I…
A pleasant shopping experience but I just wish the dress/skirts lengths would be made for us petite ladies at just under the knee length. I would buy a lot more from Fatface if only the lengths were right. Love the fabrics and colours its just getting the length right and lots of my friends think the same too. Please take these comments on board. Many thanks.
7 December 2025
Reply from FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.