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FatFace - RUSHDEN LAKES Reviews 296

TrustScore 5 out of 5

4.9

Unit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I like shopping at Fat Face because the clothes look good and are comfortable. The materials feel nice, too. The prices are reasonable. And, the staff are always friendly and super helpful.

Company replied

Rated 3 out of 5 stars

Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... See more

Company replied

Rated 5 out of 5 stars

I've never had a problem with anything I've bought including the duvet set. However...last month I bought artwork pack of white and blue shirts...in large. Unfortunately they appear to be a bit tigh... See more

Company replied

Rated 5 out of 5 stars

Ordered very easily online. Next day collection from local shop. Great customer service. Both items too big so returned them and local shop reordered in correct size. Again very friendly service... See more

Company replied


Company details

  1. #276 of 607 best companies in Clothing Shop
  2. #170 of 281 best companies in Fashion accessories shop
  3. #132 of 242 best companies in Men's clothes shop
  4. #118 of 255 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, United Kingdom

  • 01933 358738

4.9

Excellent

TrustScore 5 out of 5

296 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Feedback from Andy Blezard

I've never had a problem with anything I've bought including the duvet set. However...last month I bought artwork pack of white and blue shirts...in large. Unfortunately they appear to be a bit tight across the chest and arms..everything else I've bought in L has been fine...oh...by the way...i haven't put weight on...

16 June 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great fit, lovely materials, comfortable, friendly and helpful staff

I like shopping at Fat Face because the clothes look good and are comfortable. The materials feel nice, too. The prices are reasonable. And, the staff are always friendly and super helpful.

9 June 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Helpful staff

Helpful staff, quick service and good quality items.

9 June 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Often find something nice here, great staff and store

Often find something nice here, the staff are always friendly and helpful. Great shop Thank you

6 June 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very pleased

Very pleased. Helpful staff.

27 May 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Help from Christine. Rushden lakes

Help from Christine.
Understood I had big feet.
Broad shoulders from weight training!!
Gave me honest feedback and advice.
Managed to get a nice outfit.

Well done fat face on understanding all women are not skinny.
Some women are muscular!!!
One size does not fit all

Thanks again

24 May 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very helpful staff and good products…

Very helpful staff and good products even though they were making alterations to the product layout nothing to much trouble

20 May 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Wonderful staff in Rushton Lakes store…

Wonderful staff in Rushton Lakes store very kind and helpful.

19 May 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Always satisfied with the material

Always satisfied with the material, size and quality

20 May 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I love FatFace

I love FatFace and have used it for years. Staff are always cheerful and so helpful. Prices are good and the quality of the garments excellent along with choice of clothing and accessories. They are happy to check for stock in other shops and their shop floor is always clean and tidy.

9 May 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Great online and shop experience

Ordered very easily online. Next day collection from local shop. Great customer service.

Both items too big so returned them and local shop reordered in correct size. Again very friendly service and easy process.

Delighted with purchases, process and staff! Thank you to staff at Rushden Lakes.

7 May 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Amazing friendly shop

Amazing friendly shop. Staff go over and above to help.

3 May 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Brilliant staff at the Rushden Lakes…

Brilliant staff at the Rushden Lakes store.
Love visiting the store

24 April 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Simple pick up and one item returned…

Simple pick up and one item returned very simple process

29 April 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

My new Chinos

I ordered my new chinos on Saturday asked for them to be delivered to Next store on Tuesday. So I saved 4.95 on delivery. I received a message to say that they were in store on Monday. I collected them on Tuesday entered my order id . My order was found within 5 minutes. I tried them on when I got home. They fit perfect and the quality is excellent. Very pleased 😁

26 April 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff was polite

Staff was polite, helpful and friendly.

25 April 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Store and online purchases

I have ordered online and bought in store at Fat Face and apart from finding amazing clothes and accessories for my husband and myself, we have always found the staff extremely friendly and helpful. The store is always very well laid out and welcoming. One of my favourite places for quality clothing.

25 April 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Visited Fatface in rushden lakes

Visited Fatface in rushden lakes, saw a beautiful dress,but needed a different size,asked at the desk if it was possible to check if they could find the size needed,the lady who's name was Emily,was extremely helpful nothing was any trouble, really impressed, definitely visit this shop again,she is a credit to the store.

18 April 2026
Unprompted review
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Reply from FatFace - RUSHDEN LAKES

Thank you so much for your lovely feedback.
We’re delighted to hear about your recent visit to our Rushden Lakes store and that Emily was able to help you find the perfect size for the dress you loved. It’s great to know she made the experience easy and enjoyable, and that nothing was too much trouble.
We will make sure your comments are passed to the team!
LE

Rated 5 out of 5 stars

Smooth process 😄

12 April 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent service for collection and…

Excellent service for collection and instore

11 April 2026
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Reply from FatFace - RUSHDEN LAKES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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