Very helpful and fun. Nothing was too much trouble. We found shirts that were just right for my husband and our friend. We re on holidays from Irleland with our dear friends Jan nd Bob. Th... See more
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See what reviewers are saying
Saffron Walden Fat Face are wonderful! I needed a very specific T shirt for a Christmas present. The women at Saffron Walden were brilliant; they found me the perfect T shirt... but didn't have the... See more
Company replied
I rang customer service about an instore order that did not arrive when it was supposed to (in time for my holiday). I wanted a refund and the store where I placed my order was a very long way from t... See more
Company replied
Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had m... See more
Company replied
Company details
- #272 of 589 best companies in Clothing Shop
- #160 of 273 best companies in Fashion accessories shop
- #114 of 250 best companies in Ladies' clothes shop
- #127 of 229 best companies in Men's clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3 Market Street, CB10 1HZ, Saffron�Walden, Essex, United Kingdom
- 01799 510982
4.8
Excellent
107 reviews
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Sadly had to return the cardigan helped…
Sadly had to return the cardigan helped by Callum at Fat Face Saffron Walden. So easy to do in-house returns of items bought on line.
17 April 2024
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
You never have enough 3xl in stock
You never have enough 3xl in stock.
Impulse buying is my favourite but never bother for myself. Only my wife can get clothes.
29 March 2024
Reply from FatFace - SAFFRON WALDEN
Hi Stuart, thank you for taking the time to leave a review. We're sorry that you find it difficult to get items in your size - I've passed that feedback on to the relevant teams for their awareness. Take care, CD
Fantastic customer service when I had a…
Fantastic customer service when I had a problem!! Very fast , great communication! Thank you
31 March 2024
Reply from FatFace - SAFFRON WALDEN
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I ordered into store
I ordered into store, it came very quickly and the staff who handled the order in the shop were lovely and efficient. The items were just as described and wonderful quality which I'm sure will last a long time. There was plenty of confirmation and updates on the order over email. Overall I'm very pleased with my purchase.
23 March 2024
Reply from FatFace - SAFFRON WALDEN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fab FatFace !
Excellent help,friendly and efficient as always.A wonderful place to shop.
23 March 2024
Reply from FatFace - SAFFRON WALDEN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - SAFFRON WALDEN
Hello Linda
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Saffron Walden store - this is great to hear. Take care, LE
Good customer service
Good customer service. Great clothes. You offer Blue Light discount
9 February 2024
Reply from FatFace - SAFFRON WALDEN
Good afternoon Laura,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Excellent assisting from Penny the…
Excellent assisting from Penny in the Saffron Walden store. She made my desicions on sizing so much easier. I'm most grateful. The Saffron Walden store is an extremely valuable asset to the town and to me in particular. Score : 10/10.
27 January 2024
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Have a great day! -GM
Perfect style
Perfect style, my favourite colour Blue, very well made dress, very comfortable to wear. Excellent service. Thanks, keep up the good work.
19 January 2024
Reply from FatFace - SAFFRON WALDEN
Hello,
Thank you for taking the time to leave your 5* review.
We’re happy to hear you love your new dress! We look forward to welcoming you back soon.
Take care. -GM
Customer Service
Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had mistakenly been priced at £40 instead of £60. The staff member said I couldn't buy it at £40. I felt deflated at the time and that's why I didn't buy. I later telephoned the manager when I felt less down to arrange a pickup.
13 January 2024
Reply from FatFace - SAFFRON WALDEN
Hello there
thank you for taking the time to leave your 4* review and for providing your feedback on your visit to Saffron Walden.
Take care, LE
Always ready to help
12 December 2023
Reply from FatFace - SAFFRON WALDEN
Hello Pamela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good company with helpful staff
Good company with helpful staff, an excellent website and good products that are made to last. Cosy jackets are fabulous. Jeans are great too. Also love the Borg lined hoodies!
28 November 2023
Reply from FatFace - SAFFRON WALDEN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality clothes
Good quality clothes, accurate sizing, very good value in sale.
Very pleasant staff
21 November 2023
Reply from FatFace - SAFFRON WALDEN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I had an issue with a lost order and…
I had an issue with a lost order and Callum of Saffron Walden went out of his way and beyond to resolve the issue. Absolutely nothing was a problem for him. The service in Saffron Walden is of the highest quality. Staff are always welcoming and warm. Highly recommend this store. Thank you Callum and staff
16 October 2023
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Fabulous staff!!!!
Very helpful and friendly staff! I always have to pop in to store when I pass because every time I leave with a smile
Debs today was especially fab!!!!! ❤️❤️❤️
23 November 2023
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely little shop in the heart of old market town
Lovely little shop in the heart of Saffron Walden with super friendly staff. Gunes, Callum and Debs are very helpful and make a simple shopping trip a great experience. Not to be missed.
22 November 2023
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Good Morning,
Thank you for taking the time to leave us a review!
It's great reading such positive comments about our staff in the Saffron Walden store! I will make sure to pass these comments on!
We cannot wait to welcome you back into store for another amazing experience!
I hope you have a great day! - JW
Saffron walden fatface
Went into Fatface in saffron Walden to look for Lyra slippers which are sold out online.
Unfortunately they didn’t have them. But the lovely sales associate called Angharad was so unbelievably helpful and I really wasn’t making it easy for her! She first located and rang Chelmsford but I realised I couldn’t get there in time to pick up. She then rang Waterloo and had them put some aside for me. I really appreciated the help and her patience
20 November 2023
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff in the Saffron Walden…
Staff in the Saffron Walden branch.were very Kind,& considerate to us&our little dog Bertie. They gave him treats&were very friendly . we brought a lovely salt&pepper set,bag&ear rings very happy.from sue&dean
8 October 2023
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Good afternoon, Sue
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Saffron Walden store.
Take care, JB
Reply from FatFace - SAFFRON WALDEN
Thank you for your 5* review regarding your recent visit to our Saffron Walden store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Callum was really kind and helpful
4 September 2023
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hi there, thank you for reviewing! It's fantastic to hear that you had a positive experience in our Saffron Waldon store, and we'll make sure this feedback makes its way back to Callum. Take care, CD
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