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FatFace - SALCOMBE 3 Reviews 44

TrustScore 4.5 out of 5

4.6

13/14 Fore Street, TQ8 8BU Salcombe, Devon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We visited Fatface in Salcombe, Devon today and had a wonderful shopping experience. The store is beautifully laid out and had a good range of stock. Juliana who served us was an amazing shop assist... See more

Company replied

Rated 5 out of 5 stars

Visited FatFace in Salcombe today where I was served by the lovely Juliana. She was extremely knowledgeable and helpful with their current stock. Juliana helped me locate the trousers I was searchi... See more

Company replied

Rated 5 out of 5 stars

My husband and I went to FatFace in Salcombe, South Devon and were served by an incredibly helpful assistant called Juliana. She was so attentive and patient and we ended up buying 3 lovely items for... See more

Company replied

Rated 5 out of 5 stars

I've visited this store a number of times and always found the staff to be very helpful, friendly and welcoming. I've overheard a number of conversations where the staff are looking online or trying t... See more

Company replied


Company details

  1. #276 of 607 best companies in Clothing Shop
  2. #170 of 281 best companies in Fashion accessories shop
  3. #132 of 242 best companies in Men's clothes shop
  4. #118 of 255 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 13/14 Fore Street, TQ8 8BU, Salcombe, Devon, United Kingdom

  • 01548 844363

4.6

Excellent

TrustScore 4.5 out of 5

44 reviews

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1-star

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Rated 4 out of 5 stars

Nice staff

Nice staff. Attractive items and offers

3 June 2026
FatFace - SALCOMBE 3 logo

Reply from FatFace - SALCOMBE 3

Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Great dress

Lovely material

11 May 2026
FatFace - SALCOMBE 3 logo

Reply from FatFace - SALCOMBE 3

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

We visited Fatface in Salcombe

We visited Fatface in Salcombe, Devon today and had a wonderful shopping experience. The store is beautifully laid out and had a good range of stock. Juliana who served us was an amazing shop assistant and such a happy and friendly person. She made a real fuss of our dogs and helped us find everything we needed. We came away with some lovely new clothes and a big smile. Thank you Juliana, we will be back soon.

11 May 2026
Unprompted review
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Reply from FatFace - SALCOMBE 3

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Clothes are always of a good quality in…

Clothes are always of a good quality in styles and sizes that suit and fit me. Shop was well organised, clean and easy to find what I was looking for. Staff were helpful

18 April 2026
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Reply from FatFace - SALCOMBE 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Online experience excellent

Online experience excellent. Customer service very good, lovely staff

29 April 2026
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Reply from FatFace - SALCOMBE 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Everything Great as usual

Everything Great as usual, very easy to click & collect

25 February 2026
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Reply from FatFace - SALCOMBE 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great help from Juliana in Salcombe

Visited FatFace in Salcombe today where I was served by the lovely Juliana. She was extremely knowledgeable and helpful with their current stock.
Juliana helped me locate the trousers I was searching for.
The staff are always helpful in this store.
Many thanks everyone.

28 February 2026
Unprompted review
FatFace - SALCOMBE 3 logo

Reply from FatFace - SALCOMBE 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

FATFACE

I have bought from Fatfsce since the late eighties. My first encounter was in Salcomb & I still wear a summer shirt I bought from their shop then. A little on the expensive side but the quality still remains.

31 January 2025
FatFace - SALCOMBE 3 logo

Reply from FatFace - SALCOMBE 3

Hey Derek, thank you for taking the time to leave your review. It's so great to hear that you have shopped with us since we began and are still able to wear the items years later! Really appreciate your kind feedback, we hope to see you in store again soon! Have a great day, take care CM

Rated 5 out of 5 stars

Excellent service

My husband and I went to FatFace in Salcombe, South Devon and were served by an incredibly helpful assistant called Juliana. She was so attentive and patient and we ended up buying 3 lovely items for my husband, which he is very pleased with. He usually hates shopping but Juliana made the whole experience bearable for him - (which is quite a feat!) and the clothes are of a very good quality. 10/10 FatFace!

6 October 2025
Unprompted review
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Reply from FatFace - SALCOMBE 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Salcombe treasure

Just been served by the lovely Juliana in the Salcombe branch of FatFace. Had a great time choosing a few things and Juliana was so friendly and helpful with the whole process. Thank you so much.

5 October 2025
Unprompted review
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Reply from FatFace - SALCOMBE 3

Hello Chris,
Thank you so much for your lovely feedback! We're delighted to hear you had a great time shopping at our Salcombe store. Juliana will be thrilled to know she made your experience so enjoyable. We really appreciate you taking the time to share this and hope to see you again soon!

Thank you, LE

Rated 5 out of 5 stars

Fatface sandles

Every went well and sandels were as described
I normally take a size 6 but they were too small so I went for size 6 1/2 they fitted well

12 August 2025
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Reply from FatFace - SALCOMBE 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fast and friendly service

Fast and friendly service. Was asked for my email address which I found odd, never been asked before as part of a purchase. I declined to give it as I get quite a lot of emails a day. Other than that a very pleasant shopping experience 5 stars

25 July 2025
Unprompted review
FatFace - SALCOMBE 3 logo

Reply from FatFace - SALCOMBE 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Levi @ Salcombe store

I popped into the Salcombe store to see if I could get a skirt that was sold out at my local branch and online.
Levi was so helpful and found the skirt and has arranged for it to be sent to the Dartmouth store as we are walking the south west coast path.
Lovely guy who went above and beyond. Great service, Thank you Levi

17 June 2025
Unprompted review
FatFace - SALCOMBE 3 logo

Reply from FatFace - SALCOMBE 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fantastic customer service! 👏

What a wonderful duo of lovely ladies working at the Salcombe Fat Face! I have always loved Fat Face's clothing (it's always well made and there are lots of relaxed, comfortable items that still look very good on). However, yesterday we were caught in a classic "UK Easter Holidays" downpour unexpectedly and needed a coat for our lovely cavapoo. Making it into the shop (by this time all like drowned rats), we were greeted by two very friendly ladies who went above and beyond to help us find a dog coat. They had to go to the back to find the right sizing and gave our little pooch a dog treat whilst waiting. We came away very happy customers with the perfect item and felt very well looked after. So a big thank you to Aimee D and her colleague in the store yesterday. Friendly, helpful people make the world a better place! Thank you and Happy Easter!

18 April 2025
Unprompted review
FatFace - SALCOMBE 3 logo

Reply from FatFace - SALCOMBE 3

Hi Anna,
Thank you for you shining review after visiting our lovely Salcombe store. This is so lovely to read and brilliant to hear that your gorgeous Cavapoo was treated with the love and attention they deserve!
Take care, LE

Rated 5 out of 5 stars

Fantastic staff!

We visited Salcombe's FatFace shop. We needed help in sorting out a refund which was proving to be complicated. We could not have had better customer service from Aimee who went above and beyond sorting out the problem.
She was so helpful and pleasant. She remedied the problem. We were so grateful to her. A big thank you.

14 December 2024
Unprompted review
FatFace - SALCOMBE 3 logo

Reply from FatFace - SALCOMBE 3

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 1 out of 5 stars

Awful service from a lady called Jan…

Awful service from a lady called Jan which is a shame as this is my local branch and it has put me off visiting again.
She was rude, obnoxious and was speaking very unkindly about another member of staff to her colleague.

10 December 2024
Unprompted review
FatFace - SALCOMBE 3 logo

Reply from FatFace - SALCOMBE 3

Hello Jane
Thank you for taking the time to leave your review.
I am sorry to hear that you didn't have a positive experience whilst shopping in our Salcombe store. This isn't what we like to hear and this will be looked at internally.
Thank you, LE

Rated 5 out of 5 stars

Fatface Salcombe

Had a great shopping experience while on holiday in Salcombe- thanks so much Aimee L. I adore my new cardigan :-)

7 August 2024
Unprompted review
FatFace - SALCOMBE 3 logo

Reply from FatFace - SALCOMBE 3

Hello Jessica
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Visited the store last week and was…

Visited the store last week and was greeted by a lovely member of staff named Daisy. She helped us find exactly what we needed and was very polite and helpful. Overall a very positive experience - highly recommend!

23 July 2024
Unprompted review
FatFace - SALCOMBE 3 logo

Reply from FatFace - SALCOMBE 3

Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a great experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SM

Rated 5 out of 5 stars

FatFace Salcombe

Top Customer Service from the three lovely ladies in store Amy, Jan and Daisy. Very Helpful and polite compared to staff in other stores.

Will definitely visit again when back on me holidays.

10 July 2024
Unprompted review
FatFace - SALCOMBE 3 logo

Reply from FatFace - SALCOMBE 3

Hello Malcolm
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Juliana at Salcombe

Needed to exchange a faulty item today. Juliana was friendly, helpful and efficient. Item exchanged without a problem. Thank you!

6 July 2024
Unprompted review
FatFace - SALCOMBE 3 logo

Reply from FatFace - SALCOMBE 3

Hi there,

Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.

Take care. -LA

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