Fantastic customer service from Aimee in the Salcombe store, she went more than the extra mile to help me get the right size and length in a particular style of trouser that I was interested in. There... See more
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We visited Fatface in Salcombe, Devon today and had a wonderful shopping experience. The store is beautifully laid out and had a good range of stock. Juliana who served us was an amazing shop assist... See more
Company replied
Great service. Lovely staff. Very friendly. I bought 2 pairs of pyjamas. So comfortable and Very good quality. Thank you 😊
Company replied
My husband and I went to FatFace in Salcombe, South Devon and were served by an incredibly helpful assistant called Juliana. She was so attentive and patient and we ended up buying 3 lovely items for... See more
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Company details
- #272 of 589 best companies in Clothing Shop
- #160 of 273 best companies in Fashion accessories shop
- #114 of 250 best companies in Ladies' clothes shop
- #127 of 229 best companies in Men's clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
13/14 Fore Street, TQ8 8BU, Salcombe, Devon, United Kingdom
- 01548 844363
4.7
Excellent
50 reviews
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Fantastic staff!
We visited Salcombe's FatFace shop. We needed help in sorting out a refund which was proving to be complicated. We could not have had better customer service from Aimee who went above and beyond sorting out the problem.
She was so helpful and pleasant. She remedied the problem. We were so grateful to her. A big thank you.
14 December 2024
Unprompted review
Reply from FatFace - SALCOMBE 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Awful service from a lady called Jan…
Awful service from a lady called Jan which is a shame as this is my local branch and it has put me off visiting again.
She was rude, obnoxious and was speaking very unkindly about another member of staff to her colleague.
10 December 2024
Unprompted review
Reply from FatFace - SALCOMBE 3
Hello Jane
Thank you for taking the time to leave your review.
I am sorry to hear that you didn't have a positive experience whilst shopping in our Salcombe store. This isn't what we like to hear and this will be looked at internally.
Thank you, LE
Fatface Salcombe
Had a great shopping experience while on holiday in Salcombe- thanks so much Aimee L. I adore my new cardigan :-)
7 August 2024
Unprompted review
Reply from FatFace - SALCOMBE 3
Hello Jessica
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Visited the store last week and was…
Visited the store last week and was greeted by a lovely member of staff named Daisy. She helped us find exactly what we needed and was very polite and helpful. Overall a very positive experience - highly recommend!
23 July 2024
Unprompted review
Reply from FatFace - SALCOMBE 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a great experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SM
FatFace Salcombe
Top Customer Service from the three lovely ladies in store Amy, Jan and Daisy. Very Helpful and polite compared to staff in other stores.
Will definitely visit again when back on me holidays.
10 July 2024
Unprompted review
Reply from FatFace - SALCOMBE 3
Hello Malcolm
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Juliana at Salcombe
Needed to exchange a faulty item today. Juliana was friendly, helpful and efficient. Item exchanged without a problem. Thank you!
6 July 2024
Unprompted review
Reply from FatFace - SALCOMBE 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Juliana was very helpful…
Juliana was very helpful with finding me the right size and fit. I’d defo recommend having a shop here!
5 July 2024
Unprompted review
Reply from FatFace - SALCOMBE 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.
Take care. -GM
Amazing staff and store.
I've visited this store a number of times and always found the staff to be very helpful, friendly and welcoming. I've overheard a number of conversations where the staff are looking online or trying to search for different sizes for customers and they've always been able to help. The store is immaculately clean and organised. I've personally dealt with Aimee, the manager, what a lovely lady, she shows true passion and enthusiasm, not only for her job but the company as a whole. I will remain a loyal customer for many years to come 😁
10 June 2024
Unprompted review
Reply from FatFace - SALCOMBE 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and we look forward to welcoming you back soon!
Take care. -GM
Highly recommend a visit
I visited this store whilst on holiday, I would just like to say a big thank you to all staff especially Pauline.
The store was very clean and tidy all the staff was very polite and helpful.
I wanted a particular top for a family meal, eventually with help I was able to purchase exactly what I wanted.
Thank you again and well done, I will definitely be returning the next time I’m visiting
1 July 2024
Unprompted review
Reply from FatFace - SALCOMBE 3
Good afternoon, Karen.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Salcombe store.
Take care, JB
Lovely store, lovely staff...
The store is located in a great location. It has a good range of stock and the staff were all so lovely and helpful.
Daisy helped me find exactly what we were looking for for an upcoming event. Thank you Daisy!
2 July 2024
Unprompted review
Reply from FatFace - SALCOMBE 3
Good afternoon, Beckyy.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Salcombe store.
Take care, JB
Very good service
I visited the Salcombe store last weekend and wanted to leave a review to show my appreciation to the staff
who were there to advise and help us. We had a very pleasant experience and hope they all get a big well done.
29 June 2024
Unprompted review
Reply from FatFace - SALCOMBE 3
Good afternoon, James.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Salcombe store.
Take care, JB
Reply from FatFace - SALCOMBE 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to read your feedback regarding our service, and we look forward to welcoming you back soon!
Take care. -GM
Great customer service
Excellent service from Levi in Dartmouth and Aimee in Salcombe ..Thank you for sorting my husband’s order , he absolutely loves your cargo trousers..
7 April 2024
Unprompted review
Reply from FatFace - SALCOMBE 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Extremely helpful and friendly staff…
Extremely helpful and friendly staff and good products been a FatFace fan for years and will continue to be
10 January 2024
Unprompted review
Reply from FatFace - SALCOMBE 3
Hello John,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you are a fan of our products and we look forward to welcoming you back soon.
Take care, RL
Great service
Great service, great product, very happy with quality and service, have always rated FatFace as being top notch.
30 November 2023
Reply from FatFace - SALCOMBE 3
Good afternoon, Linda.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Easy and efficient from start to finish…
Easy and efficient from start to finish . Click and collect to my local store . Brilliant
27 November 2023
Reply from FatFace - SALCOMBE 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - SALCOMBE 3
Hi Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great design
Great design , Great colours, Great service , Delivery is fast and easy & there products last
12 September 2023
Reply from FatFace - SALCOMBE 3
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! SK
Reply from FatFace - SALCOMBE 3
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Very helpful staff in Salcombe and very…
Very helpful staff in Salcombe and very good service
12 July 2023
Reply from FatFace - SALCOMBE 3
Good morning, Maureen
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Salcombe store.
Take care, JB
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