Absolutely amazing service from Andy, he helped me pick out a birthday present and kept in mind the sensory needs of quite a picky partner! Very friendly and very happy to help, even went out into the... See more
Company replied
Location
Switch locationUnit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG Southampton, Hampshire, GB
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See what reviewers are saying
Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw... See more
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There Clothing is Made of GOOD Quality and made to LAST in fact you get rid of what ever you have Bought before it wears out
Company replied
I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have al... See more
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Company details
- #267 of 596 best companies in Clothing Shop
- #168 of 278 best companies in Fashion accessories shop
- #130 of 237 best companies in Men's clothes shop
- #113 of 254 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG, Southampton, Hampshire, United Kingdom
- 02380 330868
4.7
Excellent
160 reviews
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Reply from FatFace - SOUTHAMPTON 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great customer service by Molly at the…
Great customer service by Molly at the Southampton store, bought five items as a result.
15 August 2024
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -GM
Extremely helpful staff
Thank you to two members of staff at this store, one who had been there for 17 years and another who went and found all the styles of shorts for us in our size and were both kind and so helpful, thank you for your hard work!
18 July 2024
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Reply from FatFace - SOUTHAMPTON 3
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – CD
Please can I give a shout out to Andi…
Please can I give a shout out to Andi and Sophie who work at the Southampton West Quay branch. I was there today and both were very friendly and helpful and Andi even gave me some background to the stores eco friendly stance. I bought a really pretty white top and some pink shorts. Good quality. Happy to be a customer
22 June 2024
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Hello Rebecca,
Thank you for sharing your recent experience in our Southampton store with us.
Please be assured that this will be passed onto the store members involved for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Reply from FatFace - SOUTHAMPTON 3
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - CD
Quick and easy online transaction
Quick and easy online transaction, click to shop, shop contacted me, very friendly staff. Good quality product
24 April 2024
Reply from FatFace - SOUTHAMPTON 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Delivery was great to the store and I…
Delivery was great to the store and I even tried them on in the store which was great, and very helpful and the actual fit of jeans are perfect
20 April 2024
Reply from FatFace - SOUTHAMPTON 3
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Efficient all around service
Items arrived quickly. One I returned to store. Refunded 2 days later
19 April 2024
Reply from FatFace - SOUTHAMPTON 3
Good afternoon, Andrea.
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon online or at our Southampton store.
Take care, JB
Online service was really good & quick, the staff in the Southampton Branch were very friendly & efficient
Online service was really good & quick
31 March 2024
Reply from FatFace - SOUTHAMPTON 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I was not notified my order was in the…
I was not notified my order was in the shop because the shop didn't enter that my package had arrived. I went to the shop and they found it in their stockroom. The shirt looks good.
26 March 2024
Reply from FatFace - SOUTHAMPTON 3
Good morning,
Thank you for taking the time to leave your review.
I do apologise that you were not notified that your order was in store. I will ensure that this matter is raised with the store to ensure that all customers are being informed of when their click and collect orders arrive in store.
All the best,
MM
The goods I ordered came very quickly, and when I picked them up it was very easy and quick.
The good I ordered came very quickly, and it was ver
25 March 2024
Reply from FatFace - SOUTHAMPTON 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
24 March 2024
Reply from FatFace - SOUTHAMPTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service. We hope you love your order.
Take care. -GM
Lovely quality T-shirst
The three organic cotton long sleeved t-shirts I bought are so soft and well made; I know they will last well as I have other colours that I’ve had for several years. They are my go-to top for work and home. There is always a good selection of colours to choose from and they always go well with jeans. I definitely recommend them.
13 February 2024
Reply from FatFace - SOUTHAMPTON 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order .Friendly staff in store
31 January 2024
Reply from FatFace - SOUTHAMPTON 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - SOUTHAMPTON 3
Hi Alexandra,
Thank you for taking the time to leave a review.
We’re happy to hear you love your new coat! We look forward to welcoming you back soon. Take care, LC.
Spoke to an assistant called Anna
Spoke to an assistant called Anna
She was extremely helpful and a credit to fat face
21 January 2024
Reply from FatFace - SOUTHAMPTON 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - SOUTHAMPTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your new shoes! We look forward to welcoming you back soon.
Take care.- GM
Poor customer service
I recently placed an order in good faith for delivery to the Southampton West Quay store.
I went to the store and was told quite bluntly by, I believe, the store manager that he had rejected it. I was then accused of trying to exploit a loophole!
Throughout the conversation I found the individual's attitude to be cocky and confrontational boarding upon aggressive.
I quite often shop at FatFace but after this experience I will think twice about using this store again.
21 January 2024
Reply from FatFace - SOUTHAMPTON 3
Good Afternoon Neil,
Thank you for taking the time to leave us a review!
I am sorry to hear you did not have a pleasant experience whilst shopping in our Southampton store, I can assure you this is not how we want our customers to feel whilst shopping with us. I have passed this feedback on to the relevant department to be looked into.
We appreciate all feedback whether this be good or bad as this helps us shape our service for our customers.
Again, I apologise for any inconvenience this has caused.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Kind Regards, JW
Fat face sale good clothing which I…
Fat face sale good clothing which I love.
Where is your Click and Collecte service ??? All other shops got it.
19 January 2024
Reply from FatFace - SOUTHAMPTON 3
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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