FatFace - SOUTHAMPTON 3 Reviews 

As always the staff are friendly and helpful

The staff were very helpful, and one staff member was particularly helpful when we came to pay for some clothing & accessories. She went out of her way to give advice on best restaurants to eat as we were on holiday. Definately shop there again.

Lovely clothes lovely staff lovely shop ❤️

Love all the soft materials and the staff are always very friendly too!

Staff members with a keen sense of fashion and style can significantly boost shop floor sales. I experienced this firsthand during my second shopping trip on Wednesday, 26 August 2026. My first trip had been on Sunday 9 August 2026. During both of my visits to the Southampton West Quay branch, a lady staff member named Claudia gave me excellent advice on sizes and colours. Thanks to her help, I walked away completely satisfied with both of my purchases

Polite helpful , friendly staff
Good quality

The quality of the merchandise is very good, the staff are always helpful and friendly and changing the rooms are well lit with plenty of space.

Quick delivery and lovely dress,fits perfectly.Thankyou

There Clothing is Made of GOOD Quality and made to LAST in fact you get rid of what ever you have Bought before it wears out

I’ve recently purchased a number of products from fat face which I’ve been really pleased with.

Excellent service and great products! Fat face is one of my favourite brands

I needed new jeans for work. The store has lots of options and I tried on 5 pairs before making my selection. Very happy with the quality, fit and price. The store staff were also very helpful.

Absolutely amazing service from Andy, he helped me pick out a birthday present and kept in mind the sensory needs of quite a picky partner! Very friendly and very happy to help, even went out into the back to see if there were any clothes that might suit my partners style more.

Return made

Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw it, everything was available in your size and in fact the size down was the one that fitted. Bought a jumper, two tops, a coordinating scarf and a paisley wrap. Now hoping they will make the Ivory Sun jumper in an alternative design. Bought what I hoped was an equivalent in the online sale but it's much too thick and heavy and will have to go back. NB it would help if length of tops was stated online.

Staff always friendly and helpful.
The only negative is that you have to try on clothes in store as the size can vary between items. For example, I purchased a top last year and then bought the same top in a different colour but same size but this was smaller than the original. This time, I bought two different tops but had to buy one large and one medium.

I ordered 2 tops from the shop in West Quay.
I got an email to say they my parcel arrived. When I went to collect it I was told it wasn’t there and go to Next. I queried it and the girl was insistent I go to Next.
Eventually they said they didn’t have the parcel they were very good. So about 1/2 hour later I went back to Fat Face and my parcel was there. I was so tired I didn’t want to try them on and I didn’t want the bother of taking it back. Very disappointed ruined my morning as I didn’t have any time left to shop.

Ordered flip flops online. Easy to do, no issues and follow-up emails clear and concise.
Order quickly arrived at local store. I was dealt with by a very pleasant and efficient lady when I went to collect.
Flip flops good quality and perfect for my needs (and my feet!).