Staff members with a keen sense of fashion and style can significantly boost shop floor sales. I experienced this firsthand during my second shopping trip on Wednesday, 26 August 2026. My first trip h... See more
Company replied
Location
Switch locationUnit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG Southampton, Hampshire, GB
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See what reviewers are saying
The staff were very helpful, and one staff member was particularly helpful when we came to pay for some clothing & accessories. She went out of her way to give advice on best restaurants to eat as we... See more
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Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw... See more
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I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have al... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG, Southampton, Hampshire, United Kingdom
- 02380 330868
4.7
Excellent
171 reviews
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I find fat face clothes reliable
I find fat face clothes reliable, good vale for money, I enjoy browsing in the shop
14 October 2023
Reply from FatFace - SOUTHAMPTON 3
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Reply from FatFace - SOUTHAMPTON 3
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Great experience welcomed into the…
Great experience welcomed into the store and also said goodbye when we left. Excellent service in this day and age. Will definitely visit this store again your staff were exceptional.
28 September 2023
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a great day! SK
5 Big Stars from us!
Me and my friend went to the Southampton store in West Quay shopping centre today and we had the best experience. We were helped by a lovely member of staff called Ally who went above and beyond to help us, getting different sizes etc. She was also helping another lady who was in the changing rooms too. Ally had a lovely demeanour, professional and friendly all rolled into one. Thank you Ally!
19 September 2023
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Take care- SK
The lady who served me was exceptional
The lady who served me was exceptional. She was very polite. Listened to what I had to say. Went and looked fir another poncho what wasn’t damaged. Nothing was too much trouble for her. To too all that off she gave me 10% discount because I was a new customer. I was delighted
17 September 2023
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Thank you for your 5* review regarding your recent visit to our Southampton store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
FatFace are your standards slipping?
FatFace is my go to store and I have shopped at the Southampton store for a number of years and have always found the team members fantastic, helpful, friendly and polite but on this occasion I was unfortunate enough to encounter a new member of staff that was rude, arrogant & condescending, his attitude may have suited his former retail establishment but definitely not what I would expect from Fatface!
27 August 2023
Reply from FatFace - SOUTHAMPTON 3
Good Morning Faith,
Thank you for taking the time to leave us a review.
We really appreciate your feedback regarding your recent visit instore and I am so sorry to read that you have been disappointed with your recent experience with us. I have taken note of your feedback and this has been passed on to the relevant store and will be addressed.
If you have any further feedback then please feel free to send us and email at customerservices@fatface.com or give us a call on 0330 124 0000.
Again, I apologise for any inconvenience this has caused and hope this does not deter you from shopping with us in the future.
Kind Regards, JW
Pleasant Service & With A Smile.
I’ve always found the Fatface staff to be very helpful and friendly.
I purchased a sale t-shirt in store and later decide I would like to purchase another one.
It was not available online but when I phoned the local store in Southampton they checked their stock and held one aside for me until I could get there.
In another instance I purchased a t-shirt online which arrived within days.
When it was delivered it was a slightly different colour lightness to the one I had seen in the store..
Obviously, different batches can be slightly different.
When I took the t-shirt into the store the assistant offered to exchanged it for another one and gave me the option of a refund straight away.
I can recommend the store to anybody looking for quality clothing which is made of premium fabrics with extra attention to detail in stitching and tailoring.
I’ve always been very pleased with their clothes.
Their clothing have all the latest colours & styles which have lasted and worn very well over time.
16 August 2023
Reply from FatFace - SOUTHAMPTON 3
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
The Happy experience
The text to say it was ready to picked up, informed me it was ready and at the store. The lady who call for it to brought to the till was lovely and it happened quite. Always happy to shop in fat face.
9 August 2023
Reply from FatFace - SOUTHAMPTON 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. - RS
Really pleased
12 August 2023
Reply from FatFace - SOUTHAMPTON 3
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care - RS
Good service
11 August 2023
Reply from FatFace - SOUTHAMPTON 3
Thank you for your review. We deeply appreciate your comments! - RS
Good quality and attractive styles
26 July 2023
Reply from FatFace - SOUTHAMPTON 3
Good Morning Cheryl,
Thank you for your positive feedback! I am so happy to hear you are loving our styles! Have a great day! - JW
Changes in sizing
I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have altered your sizing and made everything so big. Your size 6 is easily an 8/10 . I'm currently wearing a size 6s jumpsuit from several years ago and the comparison is ridiculous. Who are you measuring for these sizes ?
As someone who is a petite 5ft2 I'm unfortunately no longer able to buy the clothes I love.
10 July 2023
Reply from FatFace - SOUTHAMPTON 3
Good afternoon, Melissa
Thank you for taking the time to leave your feedback.
I am so sorry to learn that the sizing of your recent order was not quite right for you on this occasion. We will escalate your feedback regarding the sizing to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Regards JB
Gorgeous bag
Gorgeous bag, well worth the money. Bought this as my summer bag and keeping my Gorgeous camera bag for winter. Utterly recommend.
8 July 2023
Reply from FatFace - SOUTHAMPTON 3
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
returning items no problem
I found returning items at the store to be a customer friendly and seamless experience. Thank you Fatface staff at Westquay southampton x
24 June 2023
Reply from FatFace - SOUTHAMPTON 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Reply from FatFace - SOUTHAMPTON 3
Thank you for your review. We deeply appreciate your feedback and we are thrilled to hear of your positive shopping experience with us. We look forward to welcoming you back soon! - RS
Good quality
Always have beautiful clothes.
, sometimes a little expensive, but all ways good quality .
Always something that catches my eye.
23 May 2023
Reply from FatFace - SOUTHAMPTON 3
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your in store shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Reply from FatFace - SOUTHAMPTON 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I ordered a size 14 but got sent a 24…
I ordered a size 14 but got sent a 24 instead.
Tried to return the item at my rarest branch whose tills had gone down so couldn’t do any card transactions.
Not impressed.
26 April 2023
Reply from FatFace - SOUTHAMPTON 3
Hello Louise,
Thank you for sharing your feedback. I am so sorry to hear that this has happened. I have contacted you directly to find a solution to this issue. Thank you again for your patience whilst we resolve this matter for you.
Take care - KS
Reply from FatFace - SOUTHAMPTON 3
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
They made my week!
Staff member Emily from Southampton, West Quay store is the reason for this 5 star review.
A lovely person who was amazingly helpful, they made my week! It's customer/staff experiences like this that make me want to come back.
Thank you so much Emily!
26 April 2023
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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