Super easy to order, return and pick up purchases from the shop. Friendly and helpful staff.
Company replied

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Super easy to order, return and pick up purchases from the shop. Friendly and helpful staff.
Company replied
Best shorts ever: flattering shape, quality material and fairly priced. I collected in store and was greeted by name! The staff were efficient, polite, friendly and very helpful. I ended up purchasing... See more
Company replied
We bought one men's shirt online, a large, half price in the sale, which was great. The other two shirts bought, were mediums ~ we took a chance as in the sale, but sadly these were too snug. We t... See more
Company replied
Lots of natural fibres, good selection of colours (not just the 'trendy' stuff that doesn't suit everyone). Fast delivery and easy returns of online orders. Very friendly and helpful staff in high str... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
10 Calverley Road, TN1 2TB, Tunbridge�Wells, Kent, United Kingdom
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Super easy to order, return and pick up purchases from the shop. Friendly and helpful staff.

Reply from FatFace - T WELLS 3
The best fitting jeans I have purchased in years.

Reply from FatFace - T WELLS 3
The staff in the Tunbridge Wells branch are friendly and helpful and I love the clothes.

Reply from FatFace - T WELLS 3
It was easy to order online and opt for instore pick-up.

Reply from FatFace - T WELLS 3
Always good service and good clothing. Have used them for years and so far Next havent let them slip and lets hope they dont. Could do with more natural wools in their jumpers like they used to.

Reply from FatFace - T WELLS 3
Love fatface always look in there wherever we find one. Have bought many items full price and in the sale. Lovely staff and service.

Reply from FatFace - T WELLS 3

Reply from FatFace - T WELLS 3
Item was available to collect sooner than anticipated and staff were friendly and professional.

Reply from FatFace - T WELLS 3

Reply from FatFace - T WELLS 3
My order for a winter jacket was collected from our local store where the staff could not have been more helpful

Reply from FatFace - T WELLS 3

Reply from FatFace - T WELLS 3

Reply from FatFace - T WELLS 3
Lovely thickness cotton jumper, longer line. Quite generous on the sizing, lovely soft feel & the blue looks great with jeans. Love it!

Reply from FatFace - T WELLS 3

Reply from FatFace - T WELLS 3
I bought pyjamas as a gift-I am delighted with the quality. I ordered on line for an in-store pick up; communication throughout was exemplary and staff in the store was charming and efficient.

Reply from FatFace - T WELLS 3

Reply from FatFace - T WELLS 3
I bought quite a pretty dress but the material was really thin and unfortunately the dress did not suit me so I returned it.

Reply from FatFace - T WELLS 3
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