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FatFace - T WELLS 3 Reviews 83

TrustScore 5 out of 5

4.8

10 Calverley Road, TN1 2TB Tunbridge�Wells, Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Super easy to order, return and pick up purchases from the shop. Friendly and helpful staff.

Company replied

Rated 5 out of 5 stars

Best shorts ever: flattering shape, quality material and fairly priced. I collected in store and was greeted by name! The staff were efficient, polite, friendly and very helpful. I ended up purchasing... See more

Company replied

Rated 5 out of 5 stars

We bought one men's shirt online, a large, half price in the sale, which was great. The other two shirts bought, were mediums ~ we took a chance as in the sale, but sadly these were too snug. We t... See more

Company replied

Rated 4 out of 5 stars

Lots of natural fibres, good selection of colours (not just the 'trendy' stuff that doesn't suit everyone). Fast delivery and easy returns of online orders. Very friendly and helpful staff in high str... See more

Company replied


Company details

  1. #287 of 622 best companies in Clothing Shop
  2. #168 of 282 best companies in Fashion accessories shop
  3. #130 of 239 best companies in Men's clothes shop
  4. #120 of 257 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 10 Calverley Road, TN1 2TB, Tunbridge�Wells, Kent, United Kingdom

  • 01892 541506

4.8

Excellent

TrustScore 5 out of 5

83 reviews

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Rated 5 out of 5 stars

Super easy to order

Super easy to order, return and pick up purchases from the shop. Friendly and helpful staff.

28 April 2026
FatFace - T WELLS 3 logo

Reply from FatFace - T WELLS 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The best fitting jeans I have purchased…

The best fitting jeans I have purchased in years.

10 April 2026
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Reply from FatFace - T WELLS 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good service

The staff in the Tunbridge Wells branch are friendly and helpful and I love the clothes.

23 February 2026
FatFace - T WELLS 3 logo

Reply from FatFace - T WELLS 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

It was easy to order online and opt for…

It was easy to order online and opt for instore pick-up.

20 February 2026
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Reply from FatFace - T WELLS 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Still good

Always good service and good clothing. Have used them for years and so far Next havent let them slip and lets hope they dont. Could do with more natural wools in their jumpers like they used to.

29 January 2026
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Reply from FatFace - T WELLS 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Love fatface

Love fatface always look in there wherever we find one. Have bought many items full price and in the sale. Lovely staff and service.

23 January 2026
FatFace - T WELLS 3 logo

Reply from FatFace - T WELLS 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great staff

The staff in the Tunbridge Wells store and always friendly and helpful

8 January 2026
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Reply from FatFace - T WELLS 3

Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM

Rated 5 out of 5 stars

Item was available to collect sooner…

Item was available to collect sooner than anticipated and staff were friendly and professional.

15 December 2025
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Reply from FatFace - T WELLS 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Top Notch Company

Quality clothing. Friendly helpful staff

12 December 2025
FatFace - T WELLS 3 logo

Reply from FatFace - T WELLS 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

My order for a winter jacket was…

My order for a winter jacket was collected from our local store where the staff could not have been more helpful

4 December 2025
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Reply from FatFace - T WELLS 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Welcoming and fast.

Welcoming and fast.

14 August 2025
FatFace - T WELLS 3 logo

Reply from FatFace - T WELLS 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Delivered as said

Delivered as said. No issues and love the cardi/jacket

20 June 2025
FatFace - T WELLS 3 logo

Reply from FatFace - T WELLS 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service …

Great service lovely sweat shirt fast delivery good quality

26 April 2025
FatFace - T WELLS 3 logo

Reply from FatFace - T WELLS 3

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Lovely thickness cotton jumper

Lovely thickness cotton jumper, longer line. Quite generous on the sizing, lovely soft feel & the blue looks great with jeans. Love it!

20 February 2025
FatFace - T WELLS 3 logo

Reply from FatFace - T WELLS 3

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars
FatFace - T WELLS 3 logo

Reply from FatFace - T WELLS 3

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Steve

Great team. Helpful always

1 December 2024
FatFace - T WELLS 3 logo

Reply from FatFace - T WELLS 3

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Fast, efficient service; great product

I bought pyjamas as a gift-I am delighted with the quality. I ordered on line for an in-store pick up; communication throughout was exemplary and staff in the store was charming and efficient.

24 November 2024
FatFace - T WELLS 3 logo

Reply from FatFace - T WELLS 3

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great service

Great service, so easy to pick up from town.

24 October 2024
FatFace - T WELLS 3 logo

Reply from FatFace - T WELLS 3

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 3 out of 5 stars

I bought quite a pretty dress

I bought quite a pretty dress but the material was really thin and unfortunately the dress did not suit me so I returned it.

25 August 2024
FatFace - T WELLS 3 logo

Reply from FatFace - T WELLS 3

Hello there, thank you for taking the time to leave your review and for providing your comments. I will be sure to pass this on.

Take care, LE

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