The Taunton branch staff that served us we excellent. Very customer focused, professional and friendly and polite. Tansel was extremely helpful with her product knowledge and even upsold! Well done.... See more
Company replied
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See what reviewers are saying
Delivery to store was quick, however sizes on faux fur jackets was very big even though I ordered smaller size on brown one. Disappointed I could no longer get a smaller size in Teal faux fur, good qu... See more
Company replied
Initially I was browsing and the assistant whose name I am afraid I didn’t get was particularly friendly and clearly willing to help - despite my being really vague about what I wanted - as I wasn’t r... See more
Company replied
Today l visited FatFace in Taunton shopping for some summer shirts. I was really pleased with the help and advice I received from your two assistant, Tansel and Fiona. As a more mature single man sh... See more
Company replied
Company details
- #272 of 600 best companies in Clothing Shop
- #168 of 278 best companies in Fashion accessories shop
- #131 of 236 best companies in Men's clothes shop
- #118 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit A 1/3 North Street, TA1 1LH, Taunton, Cornwall, United Kingdom
- 01823 332917
4.8
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I ordered a pack of three tee shirts…
I ordered a pack of three tee shirts for my grandson on line. Due to a computer glitch I was sent the wrong ones. As I was in town anyway I returned the item to the local branch and a member of staff reimbursed, reordered and sent the correct tee shirts direct to his home two days later.
Anyone can make mistakes. It’s how they are rectified that matters.
7 March 2022
Reply from FatFace - TAUNTON 2
Hi Sue,
Thank you for taking the time to leave us a great review. I am so pleased to hear that you received such good service from us instore and that we were able to order the correct one for you so effortlessly. Hope you have a lovely rest of the day. All the best, LM
Fatface Taunton - Great!
Fatface, Taunton: good selection, great service - even better discount! Will visit again!
PS - I think someone from Trustpilot or Fatface needs some geography lessons: Taunton - Cornwall!!!???
See below!
26 February 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Hi Bill,
Thank you for your 5* review.
I am so glad that you had such a great experience in store. I hope you enjoy your items.
Have a great day!
JH
I wish I had discovered fatface years…
I wish I had discovered fatface years ago. I've loved everything I've ordered. quality and style are amazing. as a plus size I've always found it hard to find decent clothes. I want to share this with every plus size person everywhere
14 February 2022
Reply from FatFace - TAUNTON 2
Good Morning Tracy,
Thank you for your 5 star review. I am happy to hear how much you love shopping with us! - KC
Reply from FatFace - TAUNTON 2
Hi Giorgio, Thank you for your 5 star review. LM
Normally great service and nice…
Normally great service and nice clothes. Slight blip before Christmas when I ordered in store but did not receive my item and had to chase it only to be told it had been cancelled.
31 January 2022
Reply from FatFace - TAUNTON 2
Thank you for taking the time to leave us a review, we really appreciate it, we will aim for 5 stars next time so sorry your item was cancelled. CP
Very friendly
Hello
I can never get enough of fatface clothing, I just love it and what helps the most is the amazing staff. I was in Tuesday looking for a jump for my husband, Fiona E was so helpful as I never normally buy for my husband just myself. Good thing helped when she did or else I would of lost focus. She helped me pick out a lovely blue jumper perfect for my other half. Thank you again.
Love keri
2 December 2021
Unprompted review
Reply from FatFace - TAUNTON 2
Hi Keri,
Thank you for your 5* review.
I am so pleased to how much you love your FatFace clothes! I am very glad that Fiona was able to help you pick out the perfect item and I will ensure your comment is passed on to her.
Thank you for being a loyal customer of ours and I hope you continue loving your shopping experience with us!
Have a great day!
Thanks again, JH
Keep up the good work!
Fantastic service as always from your Taunton Store.
Needed gift advice for my partners Christmas present. A lovely lady with blue hair (pretty sure her name was Fiona) was such a great help and incredibly friendly. Thanks dear, truly saved my day!
30 November 2021
Unprompted review
Reply from FatFace - TAUNTON 2
Hi Alex,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received in store and we will ensure that your feedback gets passed on to the store. We hope your partner loves their gift!
Have a great day!
Thanks again, JH
Excellent service
Excellent service - helpful and friendly.
Served by Fiona E.
30 November 2021
Unprompted review
Reply from FatFace - TAUNTON 2
Hi Richard,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received. We will ensure that your feedback is passed on and we hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
Excellent service
Excellent service, lovely , friendly and very helpful staff 😀
27 November 2021
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon,
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the service you received. Have a lovely day! - ES
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