They're the only shop in Whiteley that offer customer service. They say hello, they ask if you need help then...get this as it'll blow your mind- they find your size, go upstairs to see if they're def... See more
Company replied
Location
Switch locationUnit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB
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See what reviewers are saying
Lovely clothes, found a really nice jumpsuit ordered it in petite online which fitted beautifully
I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... See more
Company replied
Excellent Clothes shame about online ordering when requiring a delivery to a local store. Twice on 2 orders weeks apart I've had an issue with delivery to my local store. One order took three weeks a... See more
Company replied
Company details
- #282 of 620 best companies in Clothing Shop
- #169 of 285 best companies in Fashion accessories shop
- #132 of 242 best companies in Men's clothes shop
- #119 of 257 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, United Kingdom
- 01489 557170
4.7
Excellent
182 reviews
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Initial order was too long (tall)…
Initial order was too long (tall) second order medium regular was sized wrong too long fir a 6ft 3 inch man
25 January 2024
Reply from FatFace - WHITELEY
Good morning,
Thank you for taking the time to leave us your review.
I am so sorry that you encountered an issue with sizing on your order. Please be assured that these comments will be passed on to the relevant teams for review.
All the best, MM
Reply from FatFace - WHITELEY
Hello,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback on your experience shopping with us.
We look forward to welcoming you back soon.
Take care. -GM
Great clothing and excellent returns policy
Great coat purchased . Bought another couple of items didn't suit me so returned them. No issues, money back straight away
31 December 2023
Reply from FatFace - WHITELEY
Good Afternoon,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving your new Fat Face coat! We bet you look absolutely amazing in it. We really appreciate your
positive feedback regarding the service you have received!
We look forward to welcoming you back soon!
Kind Regards, JW
Refund
The staff were fine just that when I got my refund it tickled me that I didn’t get my postage refunded so I won’t be shopping or ordering online again.
4 January 2024
Reply from FatFace - WHITELEY
Good Morning Michael,
Thank you for taking the time to leave us a review!
I am sorry to hear you did not receive your full refund when making a return. I have emailed you directly in regards to this matter to be able to discuss this further with you.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
Great
This is the second time top of the same design my husband has he loves it .
I love your designs for me as well.
Will be visiting again soon.
29 December 2023
Reply from FatFace - WHITELEY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service and quick delivery!
13 December 2023
Reply from FatFace - WHITELEY
Hello Christina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - WHITELEY
Hello Kate
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy customer!
From ordering to receiving purchases was easy and within the time frame that company said, also up to date tracking thank you!
1 December 2023
Reply from FatFace - WHITELEY
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Online order delivered to a local…
Online order delivered to a local branch , easy and straight forward .. pleasant staff experience always with a smile .
4 December 2023
Reply from FatFace - WHITELEY
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great jumper
28 November 2023
Reply from FatFace - WHITELEY
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly and helpful staff.
2 December 2023
Reply from FatFace - WHITELEY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I ordered
I ordered, I paid , I got confirmation email , I got email when in store , I collected
28 November 2023
Reply from FatFace - WHITELEY
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Click and collect very efficient.
12 November 2023
Reply from FatFace - WHITELEY
Hi Helen, thanks for taking the time to review! We're so glad to hear that our Click and Collect service was so quick and easy for you. I hope you love your new purchase. We'd love to know how we can earn 5 stars in the future! Take care, CD
Always lovely products & super quick &…
Always lovely products & super quick & efficient with good communication regarding delivery to local Fat Face shop for collection
9 November 2023
Reply from FatFace - WHITELEY
Hi Ana
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order
Easy to order, arrived quickly, kept notified and staff helpful on collection.
9 November 2023
Reply from FatFace - WHITELEY
Good afternoon,
Thank you for taking the time to leave us your review.
I am pleased that you found our click and collect system to be efficient and that it kept you well informed. We will be sure to pass on your lovely review to our Whiteley store.
Take care, MM
Clothing looks nice and warm
3 November 2023
Reply from FatFace - WHITELEY
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service
Lovely chap at the till. Lots of smiles and looked like he cared about his job. I always get great service from Fat Face in Whiteley. Thank you to ALL rhe staff.
25 October 2023
Reply from FatFace - WHITELEY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
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