Fab Service in store, to next day delivery all fantastic, can’t go wrong and next day delivery £2.50 excellent. Lovely clothing too!
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See what reviewers are saying
The staff are always friendly and super helpful. The manager, Celeste, really gets to know her customers, which makes the shopping experience so much more enjoyable. She knows exactly what I am looki... See more
Company replied
Arrived on time. Items well made and once I found the correct size fitted great. Took back to the shop for returned item where staff were polite and very helpful. Thank you
Company replied
3/5 stars FatFace offers good-quality clothes and online ordering is simple with a convenient click-and-collect option. The staff at the Whitstable store are friendly and helpful, even suggesting... See more
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Company details
- #284 of 621 best companies in Clothing Shop
- #169 of 287 best companies in Fashion accessories shop
- #132 of 242 best companies in Men's clothes shop
- #120 of 258 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
45 High Street, CT5 1AS, Whitstable, Kent, United Kingdom
- 01227 262630
4.8
Excellent
67 reviews
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I ordered a linen shirt on line &…
I ordered a linen shirt on line & picked it up at my local store. I tried it on & it is a great fit but the staff said if I needed a different size there would be no problem in changing it. And all with a smile 😃
3 June 2024
Reply from FatFace - WHITSTABLE 1
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
The staff wete lovely and very helpful
The staff wete lovely and very helpful. The items i bought were gorgeous. I recommend the whitstable branch. They were knowledgeable and very helpful. Certainly shop there again.
15 May 2024
Reply from FatFace - WHITSTABLE 1
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
FatFace clothes are always good…
FatFace clothes are always good quality. Ordering online is simple and I have never had an issue. Should something not fit returning is easy.
My local store in Whitstable Kent is great and the staff are very helpful.
13 May 2024
Reply from FatFace - WHITSTABLE 1
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you are happy with our products and you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
Great quality clothing
Easy to order on line. Email updates when my order was ready to collect and very easy to collect from the store who had lovely friendly and efficient staff. I bought a great quality dress which fits perfectly. Would highly recommend Fatface clothing.
23 April 2024
Reply from FatFace - WHITSTABLE 1
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely blouse ,but thought it was white…
Lovely blouse ,but thought it was white not cream .it fits well and looks lovely on ,so I am keeping it .I picked it up from my local store and the assistant wasn't friendly at all she didn't speak ,so her customer service wasn't good .
5 April 2024
Reply from FatFace - WHITSTABLE 1
Hi there, I am happy to hear the dress you have purchased fits well despite the colouring difference and your experience in-store. If you did wish to discuss the matter further please do send us an email at customerservices@fatface.com. I hope you have a nice rest of your weekend. Kind Regards TS
Absolutely brilliant experience Amber…
Absolutely brilliant experience Amber who served me has a great sense of style and taste! Very kind, feels authentic service. Great shopping experience
14 February 2024
Unprompted review
Reply from FatFace - WHITSTABLE 1
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase, and look forward to welcoming you back soon!
Take care. -GM
Black Jeans
I wanted a long length in some black jeans, but shop only had standard. The assistant was helpful and said that I could order online, and that I would save postage if they were delivered to the shop. I did order online, but there was no provision to collect at the shop and I had to pay postage. However, the jeans had to be returned as I was not happy with the fit.
6 January 2024
Reply from FatFace - WHITSTABLE 1
Hello,
Thank you for taking the time to leave a review.
I am glad to hear you had a positive experience with our staff instore.
Unfortunately, our Click and Collect option is currently unavailable. I apologise you were not made aware of this.
Take care. -GM
Great service as always and friendly…
Great service as always and friendly helpful staff at the Whitstable store.
13 December 2023
Reply from FatFace - WHITSTABLE 1
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! KS
Easy to use website
Easy to use website, speedy click and collect, good communication for delivery process
10 December 2023
Reply from FatFace - WHITSTABLE 1
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - WHITSTABLE 1
Hello Erica
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Extremely annoying that you don’t cater…
Extremely annoying that you don’t cater in store for larger women size 24 /and above. and that I have to go online to purchase and then wait for delivery ( I prefer to shop the high street and keep it alive but have to order online instead ) I would have bought more items if they were in store as sometimes I like them the same day
It’s a shame as when I do get them the clothes are very good quality and fit really well. Plus although my store is small it’s a lovely shop and staff very friendly .I don’t know if this applies to other Fatface stores
24 November 2023
Reply from FatFace - WHITSTABLE 1
Hi there, thank you for your review and for letting us know your feedback. This is really important to us.
Take care, LE
Happy and helpful staff
Happy, helpful staff in the Whitstable shop. Click and collect was a pleasurable experience. Quality and design in respect of my purchases was excellent as always. Thank you
19 November 2023
Reply from FatFace - WHITSTABLE 1
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - WHITSTABLE 1
Hello Mary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic local shop
Fantastic local shop, with friendly, helpful staff. I much prefer to shop in store. However, the website is easy to use and handy for sending presents to relatives.
6 November 2023
Reply from FatFace - WHITSTABLE 1
Hello Natasha,
Thank you for your 5* review regarding your recent visit to our Whitstable store.
It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
Delivery was poor
Delivery was poor. I kept being ignored by your online contacts while chasing X2 messages, tried calling no answer, email - no details given to track parcel. I went to the shop where I asked for it to be delivered they forget to send any notification it was available. I shop alot at Fat Face but online shopping is very poor, my last order was the same.
30 October 2023
Reply from FatFace - WHITSTABLE 1
Good Afternoon,
Thank you for your feedback. I am so sorry to hear you had this experience with us. I have contacted you directly regarding your feedback. Take care - KS
Reply from FatFace - WHITSTABLE 1
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Reply from FatFace - WHITSTABLE 1
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Very happy with my purchases and the…
Very happy with my purchases and the staff were very helpful and friendly
23 August 2023
Reply from FatFace - WHITSTABLE 1
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Love the easy quirky clothes
Love the easy quirky clothes, they’re fun to wear and a good fit
7 August 2023
Reply from FatFace - WHITSTABLE 1
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Good styles of quality clothing
2 July 2023
Reply from FatFace - WHITSTABLE 1
Hi Neil thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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