Always efficient. I order and pay online and collect from my local store. The people in the shop are friendly and efficient. The goods are always good quality. I can't resist the socks.
Company replied

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Always efficient. I order and pay online and collect from my local store. The people in the shop are friendly and efficient. The goods are always good quality. I can't resist the socks.
Company replied
Everyone needs a Dionne when they are looking for an outfit. Just had a personal shopping experience with her at the Wimborne branch and she is amazing. I live in jeans and jumpers, she managed to coa... See more
Company replied
Shocking service. Ordered a coat as didn’t have my size, woman on till wasn’t sure if she had ordered it or not but I had to pay then wait and see if it arrived, it did not went back to store to be t... See more
Company replied
I ordered a Sussex jacket on line to be delivered to my local Fat Face. It was delivered before the estimated time of a week and I had a couple of emails keeping me informed. I picked it up from the s... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
17 The Square, BH21 1JA, Wimborne�Minster, Dorset, United Kingdom
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Always efficient. I order and pay online and collect from my local store. The people in the shop are friendly and efficient. The goods are always good quality. I can't resist the socks.

Reply from FatFace - WIMBORNE
Great quality clothing as aways and very friendly staff.

Reply from FatFace - WIMBORNE
Everyone needs a Dionne when they are looking for an outfit. Just had a personal shopping experience with her at the Wimborne branch and she is amazing. I live in jeans and jumpers, she managed to coax me out of those and into outfits for a couple of big events that I feel comfortable in. Nothing was too much trouble and she managed to get everything in plus size petite for me. Go and see her if you need a wardrobe upgrade.

Reply from FatFace - WIMBORNE
The staff at wimborne are helpful and cheerful (which is rare in many shops now)
I also like that (at 5') they have a good selection of shorter length dresses (also extremely rare in most shops), so I bought two as they looked great

Reply from FatFace - WIMBORNE
I ordered a Sussex jacket on line to be delivered to my local Fat Face. It was delivered before the estimated time of a week and I had a couple of emails keeping me informed. I picked it up from the store with no problems. The ordering and delivery was seamless and I absolutely love the jacket which is good quality, fits well and is stylish and I love the collar with a hood inside.

Reply from FatFace - WIMBORNE

Reply from FatFace - WIMBORNE

Reply from FatFace - WIMBORNE
Order arrived quickly, Fat Face Wimborne is a great store really helpful and friendly assistants. My favourite shop and always a great experience

Reply from FatFace - WIMBORNE
The sale after Christmas this season is amazing. Thank you so much, I half changed my wardrobe 🥰

Reply from FatFace - WIMBORNE
Excellent customer service given by the Wimborne Branch of FatFace. Always helpful and polite. Quality of clothes very good and value for money. Lovely colours and styles offer numerous choices. Only disappointing thing is that children clothes have been discontinued in store. I greatly enjoyed purchasing beautiful clothes for my grandsons in this store before this choice was removed.

Reply from FatFace - WIMBORNE
Very pretty bracelets , bought online in the sale , arrived very quickly.

Reply from FatFace - WIMBORNE

Reply from FatFace - WIMBORNE
Easy ordering, great quality clothing, staff in store helpful and friendly

Reply from FatFace - WIMBORNE
Purchased 4 items online which I collected from local store. Took home, tried on and returned 2 items to the store which were refunded within a couple of days.
Very happy with purchases - great to find jeans that have a sensible ‘short’ length,,, as much as I would love to have a 32 or 34” leg, that’s not going to happen.
Friendly staff in store and treats were gratefully received by my dog.

Reply from FatFace - WIMBORNE
Bought dressing gown as a gift ….. alll seems good but not given yet!

Reply from FatFace - WIMBORNE
Great staff. Always helpful and friendly. Love your product so win, win for me.x

Reply from FatFace - WIMBORNE
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