Shocking service. Ordered a coat as didn’t have my size, woman on till wasn’t sure if she had ordered it or not but I had to pay then wait and see if it arrived, it did not went back to store to be t... See more
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See what reviewers are saying
Everyone needs a Dionne when they are looking for an outfit. Just had a personal shopping experience with her at the Wimborne branch and she is amazing. I live in jeans and jumpers, she managed to coa... See more
Company replied
I ordered a Sussex jacket on line to be delivered to my local Fat Face. It was delivered before the estimated time of a week and I had a couple of emails keeping me informed. I picked it up from the s... See more
Company replied
Excellent customer service given by the Wimborne Branch of FatFace. Always helpful and polite. Quality of clothes very good and value for money. Lovely colours and styles offer numerous choices. Only... See more
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Company details
- #270 of 603 best companies in Clothing Shop
- #170 of 280 best companies in Fashion accessories shop
- #132 of 238 best companies in Men's clothes shop
- #118 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
17 The Square, BH21 1JA, Wimborne�Minster, Dorset, United Kingdom
- 01202 856248
4.9
Excellent
158 reviews
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no contact since last week
no contact since last week - no order delivered to wimborne shop - cannot log in to check - email none since last sat - not your normal standard of service i must admit, please advise when item will be sent
5 December 2024
Reply from FatFace - WIMBORNE
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Staff are always very welcoming
Staff are always very welcoming. Store is laid out well.
17 November 2024
Reply from FatFace - WIMBORNE
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick friendly service
Quick friendly service. The Wimborne shop is a friendly local shop where the staff are always happy to help. It’s a pity it isn’t a big bigger, so they can carry more stock.
19 October 2024
Reply from FatFace - WIMBORNE
Hello Danny
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic service great coats
The service was great because of the way I was served and made feel important when buying children’s coats
Well done
18 October 2024
Reply from FatFace - WIMBORNE
Hello Janice
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely soft leather bag
Lovely soft leather bag. Ladies in Wimborne branch lovely and polite
12 October 2024
Reply from FatFace - WIMBORNE
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - WIMBORNE
Good morning Ian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Cardigans
Bought two cardigans in the sale. Brilliant items both fit well and very good value.
9 August 2024
Reply from FatFace - WIMBORNE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent customer service.
Quick delivery of item to local store. Emails received regarding each step of delivery procedure. Excellent customer service.
10 August 2024
Reply from FatFace - WIMBORNE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - WIMBORNE
Good afternoon,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
These shorts are now my favourites
These shorts are now my favourites. Well fitted, excellent quality and really comfortable.
8 August 2024
Reply from FatFace - WIMBORNE
Hi Alison,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
Very easy to order and collect in…
Very easy to order and collect in store. Great products
6 August 2024
Reply from FatFace - WIMBORNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
All the products I buy from Fatface are…
All the products I buy from Fatface are of such good quality - that’s why I return again and again
15 July 2024
Reply from FatFace - WIMBORNE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent company to deal with…
Excellent company to deal with online and although I always enjoy visiting their friendly showrooms, can’t always make up my mind on the day. Great quality stylish clothing that suits my taste 100%.
11 July 2024
Unprompted review
Reply from FatFace - WIMBORNE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback and we look forward to welcoming you back soon.
Take care. - LA
Arrived at store quickly and variety of…
Arrived at store quickly and variety of return options
28 June 2024
Reply from FatFace - WIMBORNE
Hi there,
Thank you for taking the time to leave your review.
We are so pleased to hear you received your order promptly.
We look forward to welcoming you back soon!
Take care. -LA
Reply from FatFace - WIMBORNE
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! CD
Reply from FatFace - WIMBORNE
Hello Elaine,
Thank you for your review.
I am delighted to hear about your positive experience with us. Enjoy your new purchase!
Have a great day!
Take care, ED
Parcel arrived very quickly
Parcel arrived very quickly, everything in stock and staff at my local store processed the return and refund quickly too.
Unfortunately everything i ordered was too big, I'm an 8/10, ordered everything in both 8s and 10s. The 8s were all too big.
23 May 2024
Reply from FatFace - WIMBORNE
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. I am sorry to hear the items were not suitable on this occassion, we hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Very good customer service
I had a very good shopping experience at Fatface Wimborne. I went to pick up Chinos bought online using click and collect. Staff very helpful and courteous and quickly found the goods for me. I tried them on, but fit was unsuitable, so I obtained refund via the store easily. I then tried on a different style from the stock in store, which suited much better. I bought these and left the store having had a good all-round experience.
22 May 2024
Reply from FatFace - WIMBORNE
Good afternoon, Graham.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Wimborne store.
Take care, JB
Lovely Wimborne Staff
I ordered two dresses online. I kept one but the other on wasn't a good colour on me. When I took it back to FF in wimborne the girl who did my refund was lovely
7 May 2024
Reply from FatFace - WIMBORNE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -LA
The staff at Fatface is in Wimborne…
The staff at Fatface is in Wimborne Dorset are truly fantastic. They can never do another to help and so friendly .
12 May 2024
Reply from FatFace - WIMBORNE
Good afternoon, Charlotte.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Wimborne store.
Take care, JB
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