I always enjoy shopping at Fatface as I like the styles and fabrics. I do find the sizing sometimes inaccurate and have bought items two sizes smaller on occasion for the right fit. The sleeves tend t... See more
Company replied
Location
Switch locationUnit 56 Windsor Yards, King Edward Court Shopping Centre, SL41TG Windsor, Berkshire, GB
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See what reviewers are saying
It was such a pleasurable experience to visit this store that I felt compelled to come online and write a review. In a retail world where customer service is distinctly lacking visiting this store wa... See more
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I wanted to take a moment to express my sincere appreciation for the exceptional customer service I received from Fat Face. From the moment I walked into the store, I was greeted warmly and treated wi... See more
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As soon as I entered the store I was welcomed by three staff members. Very welcoming, very helpful and had excellent customer service. They helped me look for everything I was looking for. I will de... See more
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Company details
- #269 of 611 best companies in Clothing Shop
- #169 of 287 best companies in Fashion accessories shop
- #131 of 244 best companies in Men's clothes shop
- #115 of 253 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 56 Windsor Yards, King Edward Court Shopping Centre, SL41TG, Windsor, Berkshire, United Kingdom
- 01753 858255
4.7
Excellent
65 reviews
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Such a lovely shirt and shorts Why…
Such a lovely shirt and shorts Why don't you put your labels outside saves me telling people where they both came from lol lol lol lol lol So many people stoped and asked me
10 May 2023
Reply from FatFace - WINDSOR 2
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Love the designs love the quality and…
Love the designs love the quality and absolutely love the service.
30 April 2023
Reply from FatFace - WINDSOR 2
Hi Kamran thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff was very helpful
27 April 2023
Reply from FatFace - WINDSOR 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent customer service.
17 April 2023
Reply from FatFace - WINDSOR 2
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Purchased Anna Batik Midi dress in Navy…
Purchased Anna Batik Midi dress in Navy on line, after trying lots of stores. I am 5'2" petite. Shorter length was perfect for me. I ordered size 6 and 8 and was very pleased that size 8 fitted perfectly. Returned the size 6 to Windsor store which was very convenient. The staff there are really nice and helpful. Would like to see the shorter length Anna Midi dress available in stores as I like to try on before purchasing. This is my favourite style.
13 April 2023
Reply from FatFace - WINDSOR 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - WINDSOR 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The manageress was very helpful.
12 April 2023
Reply from FatFace - WINDSOR 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Staff in the Windsor store
Staff in the Windsor store, are especially amenable and social. Makes the shopping experience a happy one
17 January 2023
Reply from FatFace - WINDSOR 2
Hi Christine, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service and product
Went into FatFace Windsor to buy a coat for my son. The staff were really helpful, and although they didn't have the size in stock I was looking for they told me I could order online, which I did. Happy with the service and the coat!
12 November 2022
Reply from FatFace - WINDSOR 2
Good Evening
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great evening.
Take care, EP
Fantastic
Staff in the shop were lovely, helpful and knowledgeable. Bought a lovely leather bag at a great price and a stylish waterproof coat. I’m very happy with my purchases. Discount for Blue light workers too!
18 November 2022
Unprompted review
Reply from FatFace - WINDSOR 2
Hi Claire, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly and helpful staff in…
Very friendly and helpful staff in store.
Also happy with goods I ordered online.
31 October 2022
Reply from FatFace - WINDSOR 2
Thank you for your review! We are pleased to hear that you had such a wonderful experience in our store. This will be fed back to our crew! - RS
Great quality.
1 October 2022
Reply from FatFace - WINDSOR 2
Hi Rana thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly helpful staff
The staff in the wiNdsor branch are cheerful, friendly and helpful-the stock is good and the changing rooms are clean and spacious.
3 September 2022
Reply from FatFace - WINDSOR 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
A Perfect Return
Had to return a gift without a receipt and they were so helpful in Windsor, no issues and gave me a gift card to the value of the item which I duly went on line and reordered the shirt but this time in the right size
13 August 2022
Reply from FatFace - WINDSOR 2
Good afternoon, Steve
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Enjoy the rest of your day, take care. JB
This was not a good experience
This was not a good experience. I bought a Frampton Dobby Shirt large size, but did not fit was told in shop that shirts have been cut down in size this appeared to be a slim fit but was told it was regular. The shop told me to buy a XL size so l ordered one in the shop.I got delivered a large size , so l took it back to the shop. This where the fun really starts l was accused of buying this shirt before the shop opened for business, l paid for it using gift cards, l used a credit card, they lost my address,they ordered the wrong size and delivery note said that l had placed order 3 days after l had. Also charged post and packing. If you order in store you don’t get charged p and p.
I was told in the shop that a lot of men are taking items back because they don’t fit!
Then was told they had no XL sizes left in the country. After a big argument l got the cost of the shirt back but now have to take the matter up of post and packing
with customer services. Odear !
12 August 2022
Reply from FatFace - WINDSOR 2
Hi Peter, thank you for taking the time to leave your review. I am sorry your experience has been a difficult one.
It was good to speak to you on the phone today in the Windsor Store.
As explained on the phone, you have not been charged postage for your order as this was covered by us. You will be able to clarify this on your banking too.
If you would like any more help, please do call us on 03301240000 or email us at customerservices@fatface.com.
Take care, LE
Delighted with my new dress
Delighted with my new dress. Lovely sales lady. Whole process very easy.
27 July 2022
Unprompted review
Reply from FatFace - WINDSOR 2
Hi Helen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive online shopping experience and we look forward to welcoming you back soon. Take care, LE
Colour full trendy clothes for affordable price!
Fat Face has become my family's new go-to store! Never knew this brand existed (need more adverts) I coincidently saw this store in reading and it was like love at first sight! since then i've shopped at the Windsor store and few times online too!
The staff at the Windsor store is top-notch! Patient and quick at sorting out queries!
13 July 2022
Reply from FatFace - WINDSOR 2
Good Afternoon
Thank you for your review.
I am so pleased to hear of your recent experience in our Windsor store. Please be assured that I will pass this onto the crew members involved for you.
EP
Lovely store
Always bright and airy and have their stick laid out well. Staff friendly but not pushy.
20 May 2022
Reply from FatFace - WINDSOR 2
Good afternoon!
I am so happy to read what a positive experience you had in the Windsor store. I will be sure to pass this on to the wonderful team.
Have a lovely weekend DW
Loved the colours and fabrics
14 May 2022
Reply from FatFace - WINDSOR 2
Good morning!
Thank you for your 5* review.
I am so glad to hear that you were happy with the products we offer and look forward to you shopping with us again.
Have a great day!
Take care, JB
Forgotten favourite
Really helpful staff in store. Value for money items. Easy online ordering and returns. Used to shop at FatFace loads and forgotten how lovely there ranges are.
3 May 2022
Reply from FatFace - WINDSOR 2
Hi Lizzie, thank you for your review. I am so pleased to hear that you have had a great experience in the Windsor Store - this is wonderful! Take care, LE
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