Would have given five stars but was frustrated with delivery information. Having chosen delivery date I arranged my weekend around going to collect it. I fully expected an email to say it was ready. I... See more
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See what reviewers are saying
It was actually returning them, I needed the short, unfortunately I couldn’t find them in store, but the gentleman at the Woking store was so helpful and looked for me. He also did the refund so fast... See more
Company replied
Bought 3 dresses, one in store and two online, for my wife and under her direction. Lovely friendly service and advice, as always, in the Woking store and online package received in a couple of days.... See more
Company replied
Fat Face clothing is great quality and the fit is good, also offers a short length which is helpful. I find the staff are always so helpful and friendly, I really enjoy the whole shopping experience a... See more
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Company details
- #287 of 623 best companies in Clothing Shop
- #168 of 283 best companies in Fashion accessories shop
- #133 of 243 best companies in Men's clothes shop
- #119 of 257 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
28 The Peacocks Shopping Centre, GU21 6GD, Woking, Surrey, United Kingdom
- 01483 715251
4.7
Excellent
79 reviews
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Sharon couldn’t have been more helpful
Sharon couldn’t have been more helpful, what a lovely lady. She got every single pair of jeans in the shop for me to try on, gave advice about the sizing, and was kind enough to to help me choose the most flattering ones for me.
So pleased with the jeans and with the service.
18 September 2024
Unprompted review
Reply from FatFace - WOKING
Hello Nicky
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arrived on time
Arrived on time. Staff v friendly and polite at Woking branch even though I had to return the garment. Refunded straight away
1 August 2024
Reply from FatFace - WOKING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
easy & convenient
I ordered a skirt online and collected it from Woking - easy and straight forward to collect from the store, staff were friendly and quick retrieved my online purchase! The skirt arrived really quickly and is a lovely fit and shape.
17 June 2024
Reply from FatFace - WOKING
Hello Stephanie,
Thank you for sharing your recent experience in our Woking store with us.
Please be assured that this will be passed onto the store for you. We hope you enjoy your skirt!
Have a great day!
Take care, ED
Reply from FatFace - WOKING
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have received such great customer service at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Product ordered on line and delivered…
Product ordered on line and delivered to shop for free. Fast and efficient service. Staff pleasant and helpful.
20 May 2024
Reply from FatFace - WOKING
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! CD
Refund on one item because of sizing…
Refund on one item because of sizing then purchased two items in Sale at exceptional value. Really really satisfied, thanks!
22 April 2024
Unprompted review
Reply from FatFace - WOKING
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you are pleased with your purchases! We look forward to welcoming you back soon.
Take care. -GM
Excellent organisation for ordering and…
Excellent organisation for ordering and delivery and the quality of the clothes never disappoint.
24 March 2024
Reply from FatFace - WOKING
Good Morning Sabine,
Thank you for taking the time to leave us a review!
I am so glad to hear you are enjoying your new Fat Face items and it is great to hear they arrived with you quickly too! We appreciate such positive feedback from our customers.
We cannot wait to welcome you back soon!
Kind Regards, JW
Excellent customer service when…
Excellent customer service when managing an exchange in store . Fast delivery of new item .
24 March 2024
Reply from FatFace - WOKING
Good afternoon, Wendy.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Woking store.
Take care, JB
Reply from FatFace - WOKING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great t shirt
I have this t shirt in several colours it’s a lovely design and the fit is perfect
12 February 2024
Reply from FatFace - WOKING
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and we look forward to welcoming you back soon!
Take care.- GM
Reply from FatFace - WOKING
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
It was actually returning them
It was actually returning them, I needed the short, unfortunately I couldn’t find them in store, but the gentleman at the Woking store was so helpful and looked for me. He also did the refund so fast and was lovely about it, having worked in retail for years, this is how you do a refund to keep customers coming back.
It actually made me want to buy something in store.
19 January 2024
Reply from FatFace - WOKING
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.
Take care. -GM
Prompt delivery of my order and good quality …
Prompt delivery of my order and good quality garments in great colours and patterns
28 December 2023
Reply from FatFace - WOKING
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really nice quality pyjamas my daughter…
Really nice quality pyjamas my daughter loved them.
10 December 2023
Reply from FatFace - WOKING
Good Afternoon Bethan,
Thank you for taking the time to leave us a review!
I am so glad to hear your daughter is loving her new pyjamas! We love to hear such positive feedback regarding our clothing!
Kind Regards, JW
Helpful assistant
I bought two gifts online and collected from the shop. As they were gifts I asked for a gift receipt which the system couldn't provide but the assistant gave me two priced receipts which was very helpful.
7 December 2023
Reply from FatFace - WOKING
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Reply from FatFace - WOKING
Good afternoon, Pamela.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments. We look forward to you shopping with us again soon at our Woking store.
Take care, JB
Fast friendly service
Fast friendly service.
Went in to collect an order and make a purchase. All easy. Will return as love their quality clothes for all the family.
4 September 2023
Reply from FatFace - WOKING
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great sale and staff
Went to collect an online order for my grandchildren. Great sale so bought a dress which I love! Helpful staff too.
28 August 2023
Reply from FatFace - WOKING
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Woking store.
Take care, JB
Helpful staff…
Staff at local branch of shop very helpful and directed me to online sale to find right size of footwear which they did not have in stock.
Item delivered within the week of ordering
16 August 2023
Reply from FatFace - WOKING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Reply from FatFace - WOKING
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - RS
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