Would have given five stars but was frustrated with delivery information. Having chosen delivery date I arranged my weekend around going to collect it. I fully expected an email to say it was ready. I... See more
Company replied

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Would have given five stars but was frustrated with delivery information. Having chosen delivery date I arranged my weekend around going to collect it. I fully expected an email to say it was ready. I... See more
Company replied
It was actually returning them, I needed the short, unfortunately I couldn’t find them in store, but the gentleman at the Woking store was so helpful and looked for me. He also did the refund so fast... See more
Company replied
Bought 3 dresses, one in store and two online, for my wife and under her direction. Lovely friendly service and advice, as always, in the Woking store and online package received in a couple of days.... See more
Company replied
Fat Face clothing is great quality and the fit is good, also offers a short length which is helpful. I find the staff are always so helpful and friendly, I really enjoy the whole shopping experience a... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
28 The Peacocks Shopping Centre, GU21 6GD, Woking, Surrey, United Kingdom
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Reply from FatFace - WOKING

Reply from FatFace - WOKING

Reply from FatFace - WOKING
Great service at Fatface today as always. Staff are very friendly and helpful. Georgina served me today and I very much enjoyed talking to her. The Woking store has great staff and it's always a delight to visit.

Reply from FatFace - WOKING
I was so touched by the incredible service by the lovely Sarah Fryer-Moule at the Woking branch of FatFace. Truly she made my Christmas 🎄. Nothing was too much trouble for Sarah. I will remember her every time I look at my gorgeous jumper! Thank you Sarah!

Reply from FatFace - WOKING
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