Fearnalls Reviews 

159
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally helpful, approachable, and thoroughly professional during property purchases and sales. People mention that communication is consistently outstanding, keeping everyone well-informed and updated at every single stage of the entire journey. Customers really appreciate how efficiently the dedicated team manages viewings, delicate negotiations, and sales progression to ensure smooth completions. Reviewers also value the dependable guidance and prompt, responsive assistance provided throughout, making them eager to recommend these agents to friends. Many buyers and sellers emphasize that nothing ever feels like too much trouble for this truly wonderful and reliable team.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and knowledgeable... See more

Customer service

Clients share positive opinions on customer service, frequently praising prompt responses, constant updates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fearnalls have been great from day one. We’ve been looking for a property in Hoole for a long time and they’ve helped us all the way on that journey. After we found the property we have bought they m... See more

Company replied

Rated 5 out of 5 stars

We’ve used Fearnalls more than once and chose them because of their experience and success in selling in our local area of Hoole. Launched the sale very quickly over a week-end with superb photo... See more

Company replied

Rated 5 out of 5 stars

We bought our house recently through Fearnalls and found them to be very fair and very helpful. Tom carried out the initial viewing and was accomodating and friendly, followed by Richard who dealt w... See more

Company replied

Rated 5 out of 5 stars

During the purchase of my property James Beech has been extremely helpful and always returned my calls promptly. He has answered or found the answers to any queries in a timely manor. Due to h... See more

Company replied


Company details

  1. Estate Agents

Written by the company

Who are Fearnalls? Fearnalls is an established Chester estate agent dealing with all aspects of property sales throughout the city and surrounding villages. With years of experience and local knowledge, Richard Wheeler and Tom Fearnall are always on hand to advise clients and guide them through to a successful completion. A trusted and reliable estate agency with extremely competitive fees backed by a ‘no sale, no fee’ guarantee and state of the art marketing presentation, many clients have rated Fearnalls as a five-star company and often refer us to friends and family, as a trusted and reliable estate agency.


Contact info

4.9

Excellent

TrustScore 5 out of 5

159 reviews

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4.9

All reviews

(159)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

House Sale during difficult times

The sale proved to be difficult with buyers dropping out and then the Truss budget disaster. Throughout Richard kept going and provided a calming presence when we were getting very stressed. The completion happened very quickly and Richard was on hand to help us through that. I would highly recommend Fernalls.

19 December 2022
Unprompted review
Rated 5 out of 5 stars

Tom was great with potential buyers and…

Tom was great with potential buyers and management throughout.
He was knowledgeable and happy to listen to any comments we had.
Kept on top of the process from start to finish and easy to contact.
Also good value for money compared to some other agencies.

20 December 2022
Unprompted review
Rated 5 out of 5 stars

I’m so pleased we were able to purchase…

I’m so pleased we were able to purchase and sell with Fearnalls again. That’s twice now, and each time it has been a great experience.

Richard Wheeler went above and beyond to keep things moving along the chain. It is invaluable in the current market to have an estate agent truly committed and having someone as reliable and contactable as Richard was essential for us.

19 December 2022
Unprompted review
Rated 5 out of 5 stars

If Carlsberg did estate agents...

Fantastic experience. Richard Wheeler is one of the best, most knowledgeable and calmest estate agents I've ever known. I've recently sold my house through Fearnalls (and have bought through them in the past too) and the service from Richard and the team was excellent. Any concerns we may have had about the chain through what ended up being a turbulent time in the property market were soon quashed by Richards dulcet tones on the other end of the phone and it all went very smoothly. Thank you for looking after us.

20 October 2022
Unprompted review
Rated 5 out of 5 stars

A brilliant experience all round

A brilliant experience all round. Very good proactive communication, rapid response to requests and questions, general excellent customer service. If only other people I have to deal with gave service that came close to Fearnalls' my life would be much easier. Wouldn't hesitate to recommend 100% plus.

24 November 2022
Unprompted review
Rated 5 out of 5 stars

Great from start to finish

Great from start to finish, the photos were excellent as was the local knowledge, communication and friendly service. Would highly recommend them for anyone selling their home in Chester 🙂

14 November 2022
Unprompted review
Rated 5 out of 5 stars

Richard was very easy to contact and…

Richard was very easy to contact and kept us up to date at all times. He ensured that all parties were aware of our preferred completion date and this has been achieved. He made the whole process run very smoothly which was greatly appreciated by my elderly mother.

10 November 2022
Unprompted review
Rated 5 out of 5 stars

Tom looked after us throughout

Tom looked after us throughout the entire time that we were looking for a place to live in Hoole.
He was open and transparent throughout all of our viewing experiences. Upon ultimately progressing to buy one of the properties that he was selling we found him to be professional and always available through what was a difficult time to be a buyer with government changes making the process difficult.

4 November 2022
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

Tom at Fearnalls is extremely professional and efficient. He dealt with all of our queries politely and quickly. I strongly recommend using Fearnalls.

4 November 2022
Unprompted review
Rated 5 out of 5 stars

Superb service

Excellent knowledge of the market. Really good advice through some difficult twists and turns in the process. Fantastic proactive communication. Thoroughly nice guys to boot!

4 November 2022
Unprompted review
Rated 5 out of 5 stars

Great service, highly recommend

As first time home buyers, we could not be happier with our experience with Fearnalls. Tom and Richard were extremely helpful throughout the whole process and were always quick with communication and answering any questions we had. The move in package was an appreciated cherry on top when we collected the keys. Could not recommend them enough and will definitely use Fearnalls in the future!

28 October 2022
Unprompted review
Rated 5 out of 5 stars

Top marks for the Fearnall's experience

Tom, from the very outset impressed with his manner and his knowledge of a market that involved a house with mobility aids and a little love required. He saw through the issues and was confident on his estimation which was realised. We could not have been happier with the Fearnall's experience and service.

20 October 2022
Unprompted review
Rated 5 out of 5 stars

Richard Wheeler went above and beyond…

Richard Wheeler went above and beyond to make the sale of our home as smooth as possible. He was always on hand to offer advice and it felt like hearing advice from a friend who you could really trust, telling us what we needed to know or think about at just the right moment. Thank you Richard!

8 August 2022
Unprompted review
Rated 5 out of 5 stars

Extremely happy with the level of…

Extremely happy with the level of service . The marketing and presentation of our house was outstanding. The selling process ran smoothly from start to finish due to their professionalism, efficiency and helpfulness.

17 July 2022
Unprompted review

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