Fearnalls Reviews 

159
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally helpful, approachable, and thoroughly professional during property purchases and sales. People mention that communication is consistently outstanding, keeping everyone well-informed and updated at every single stage of the entire journey. Customers really appreciate how efficiently the dedicated team manages viewings, delicate negotiations, and sales progression to ensure smooth completions. Reviewers also value the dependable guidance and prompt, responsive assistance provided throughout, making them eager to recommend these agents to friends. Many buyers and sellers emphasize that nothing ever feels like too much trouble for this truly wonderful and reliable team.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and knowledgeable... See more

Customer service

Clients share positive opinions on customer service, frequently praising prompt responses, constant updates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fearnalls have been great from day one. We’ve been looking for a property in Hoole for a long time and they’ve helped us all the way on that journey. After we found the property we have bought they m... See more

Company replied

Rated 5 out of 5 stars

We’ve used Fearnalls more than once and chose them because of their experience and success in selling in our local area of Hoole. Launched the sale very quickly over a week-end with superb photo... See more

Company replied

Rated 5 out of 5 stars

We bought our house recently through Fearnalls and found them to be very fair and very helpful. Tom carried out the initial viewing and was accomodating and friendly, followed by Richard who dealt w... See more

Company replied

Rated 5 out of 5 stars

During the purchase of my property James Beech has been extremely helpful and always returned my calls promptly. He has answered or found the answers to any queries in a timely manor. Due to h... See more

Company replied


Company details

  1. Estate Agents

Written by the company

Who are Fearnalls? Fearnalls is an established Chester estate agent dealing with all aspects of property sales throughout the city and surrounding villages. With years of experience and local knowledge, Richard Wheeler and Tom Fearnall are always on hand to advise clients and guide them through to a successful completion. A trusted and reliable estate agency with extremely competitive fees backed by a ‘no sale, no fee’ guarantee and state of the art marketing presentation, many clients have rated Fearnalls as a five-star company and often refer us to friends and family, as a trusted and reliable estate agency.


Contact info

4.9

Excellent

TrustScore 5 out of 5

159 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(159)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fearnalls have been a great agency…

Fearnalls have been a great agency throughout the process of buying a house through them. They have given support and guidance through each step of the process and we are extremely happy with the service they offered. We will definitely be using them again in the future.

15 April 2022
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, very clear, realistic and very helpful when showing us around the property that we eventually purchased. Both Richard and Tom were excellent. I would highly recommend their services.

9 April 2022
Unprompted review
Fearnalls logo

Reply from Fearnalls

Thanks for your review Chris, glad we could help and we both hope you enjoy your new home.

Rated 5 out of 5 stars

Great estate agents

Our experience with Fearnalls was smooth and easy, despite the bumpy road. The estate agent we were working closely with, Tom, would never leave us waiting for a reply or an update. We got the keys to our new home as soon as completion took place and we were sent away with a welcome gift box with loads of goods and amazing discounts inside! Many thanks.

31 March 2022
Unprompted review
Rated 5 out of 5 stars

Great service, highly recommend.

Fearnalls were great from start to finish; friendly, timely, helpful, informative, communicative and reliable, and ultimately secured a sale.
I would definitely recommend Fearnalls.

7 March 2022
Unprompted review
Fearnalls logo

Reply from Fearnalls

Thanks for the review, it was a pleasure to act for you.

Rated 5 out of 5 stars

Amasing and highly professional service…

Amasing and highly professional service from Richard and the team. We received constant communication along the way going above and beyond to ensure our sale and even our ongoing purchase was successful and as stress free as possible communicating directly with our solicitor also to make the process as smooth as possible.

15 February 2022
Unprompted review
Rated 5 out of 5 stars

Fearnalls Chester

Just purchaced a house which was on the market with Fearnalls Chester , From the viewing of the property with Tom right until Exchange the process has been outstanding Tom has always been there to answer any questions regarding the purchace and there was plenty as it is my first purchace. Fearnalls has made the process very easy Tom has on various occasions let us come back to the property to measure up etc and has never rushed us. Thanks to the team at Fearnals Chester especially Tom who I cant recommend enough very professional and knowedgble has gone over and above to help with communication between us and the vendor Thanks Tom.

22 December 2021
Unprompted review
Rated 5 out of 5 stars

Highly professional Estate agent

Once again a faultless, stress free service provided by Richard. I have sold three houses and bought two from him over the past 15 years and always been very happy with the outcome.
I would highly recommend this company and would not hesitate to use them again if the need arises.

20 December 2021
Unprompted review
Rated 5 out of 5 stars

Friendly and professional service

Friendly and professional service. Really pleased we picked Fearnalls as not only good value, they guided us through the whole selling and buying process and were so helpful. Thank you so much.

7 November 2021
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Fearnalls and…

Would highly recommend Fearnalls and their professional approach.
Both Richard and Tom were extremely helpful from start to finish, during our recent house purchase.
Richard's integrity was much appreciated and nothing was too much trouble.
Thank you!

1 November 2021
Unprompted review
Fearnalls logo

Reply from Fearnalls

Hi Kate, thanks for such a great review, it was a pleasure to work with you :)

Rated 5 out of 5 stars

Best estate agency we have dealt with.

From start to finish, we found Fearnalls to be professional, thorough and most helpful. Each time we contacted them with a query, it was dealt with quickly and effectively. The advice we received was honest, fair and again, helpful. We would recommend Fearnalls to anyone looking to buy or sell a property in Chester.

18 October 2021
Unprompted review
Fearnalls logo

Reply from Fearnalls

Hi Claire, thanks for a brilliant review, we hope you are settled in your new place.

Rated 5 out of 5 stars

Friendly, personal and professional service

I had great service from the team at Fearnall's, from the initial valuation visit through to completion. I not only received sound advice but great, friendly customer service throughout (including post-completion details like collecting and forwarding important mail that arrived before my postal redirect service kicked in!). I felt informed throughout, and all correspondence felt friendly and personal as well as professional. This was the first time I had used Fearnall's but I can honesty and whole-heartedly recommend them!

15 October 2021
Unprompted review
Fearnalls logo

Reply from Fearnalls

Thanks for such a positive review Ty, it was pleasure to work with you.

Rated 5 out of 5 stars

Outstanding estate agent

Outstanding estate agent. Offers a very personal and professional service. We particularly appreciated Fearnalls maintaining communication between ourselves and the sellers through the process.

28 September 2021
Unprompted review
Fearnalls logo

Reply from Fearnalls

Hi Matt, thanks for such a great review, hope you are settled in the new house.

Rated 5 out of 5 stars

Fearnalls are an exceptional, local Chester Estate Agent.

Fearnalls provided exceptional service from beginning to end despite a few kinks in the road. Initial consultations were well prepared and took time to understand our requirements. 3D home viewer service was well worth the small fee to ensure quality viewings. Richard was always available to provide advice and guidance. He went above and beyond to keep our sale progressing. I would not hesitate to use Fearnalls again. They were quite frankly, excellent in every way!

22 September 2021
Unprompted review
Fearnalls logo

Reply from Fearnalls

Thanks for such a great review Paul, it was a pleasure working with you, hope you and the family are settling in to the new house.

Rated 5 out of 5 stars

Excellent service and communication

From the very beginning, Fernalls provided a superb service. I was particularly impressed with their communication - I was updated promptly and regularly. I would certainly use their services again.

17 September 2021
Unprompted review
Rated 5 out of 5 stars

Very pleased with the service offered…

Very pleased with the service offered by Richard at Fearnalls regarding the sale of our property in Hoole. Always on hand to deal with any queries, nothing was too much trouble, with an excellent knowledge of the local area and housing market. We would highly recommend Fearnalls estate agents.

18 August 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look