FedEx Reviews 

Driver fraudulently claimed some security reasons he was not able to deliver, but actually after arriving at location, then sitting in the truck for 5 minutes he just turned around and left. Outrageous behavior! Shame on you Fedex.

Run away from this delivery company – they employ interns. The consequences are dire – they steal your packages. Don't bother with this delivery company.

Just read the email form FedEx tracking web site and laugh
Online FedEx Tracking
This tracking update has been requested by:
Name: name

Ship date
4/14/2025
SHENZHEN, CN
Delivery progress bar
On the way ,Scheduled delivery .Will be updated soon
Shipment Facts
Ship date 4/14/2025
Scheduled delivery Will be updated soon
Service type FedEx International Priority-Deliver Weekday
Standard transit date Will be updated soon
Tracking results as of Jul 04, 2026 4:24p GMT
Date/Time Activity/Location

On June 15, I paid FedEx $165.79 CAD to send a single-page notarized life certificate from Mississauga to Port of Spain. Despite the exorbitant cost, FedEx would not provide a firm delivery date. A month later, the envelope remains lost in their Memphis system, causing the recipient significant stress and financial hardship.

I had to obtain and notarize a replacement, then send it through DHL for $133.76—less than FedEx—with a confirmed delivery date of July 22.

FedEx was once the gold standard, but its service has seriously deteriorated. Given its excessive charges and unreliable delivery, I will use DHL from now on.

So after getting confirmation that my delivery was going to be this Tuesday I stayed home then it was rescheduled until Wednesday so I had to miss my doctor's appointment which is going to cost me $150 only for the driver to walk up to my fourplex slap a notice on my door right beside my doorbell and say undeliverable he was that lazy that he couldn't ring the bell that was literally marked my unit right beside the notice. Definitely will not be used on FedEx again this isn't the first time the driver has been that lazy or incompetent but it will be the last time

The driver said he couldn't delivery my package twice I even left the gates open for him know I have to what three more days and then I can pick up my package at one of the locations they lie about stuff

It seems that the call center has no idea about the delivery procedures and not aware about their policies , they said they will deliver at my entrance without signature and then their delivery team said signature is a must !!!

Bad bad bad. The worst. Never use this.

Had a pre-paid return for Rogers Modem with FedEx. I located a FedEx drop point at Bridlewood Hardware clos to where I live. Made it there: "We are sorry, the machine is broken, go to the March Road Home Hardware". This is 15 Km away.... There is a Staples drop point about half way! Thanks to send me farther that I needed!!! At the time, not knowing, I went back home and contacted FedEx, web first, then by phone, to ask when the Bridlewood pickup point would have a working machine. The poor guy at FedEx was completely useless: was not understanding my simple request, and unable to provide useful information. I went on the web and finally found Staples. The web automated FedEx assistance worth zero, and their human assistance isn't much better. All-in-all, this carrier service is very poor.

⭐☆☆☆☆ (1/5)

FedEx Canada has one of the most outdated and frustrating delivery policies I have ever experienced. I've lived in Canada since 2012, and I honestly can't believe this company is still operating with procedures that don't make sense in 2026.

The driver comes all the way to the delivery location, yet refuses to call the customer or use the building buzzer, even when clear delivery instructions are provided. The excuse is always the same: "Drivers are not allowed to have customers' phone numbers." That policy is completely outdated and makes no sense in today's world.

Technology has advanced, but FedEx seems stuck in the past. Instead of finding practical solutions, they keep hiding behind outdated policies while customers are left dealing with missed deliveries and wasted time.

Every time there is a problem, there is another excuse instead of a solution. It's incredibly frustrating. Unfortunately, companies that continue to use FedEx despite these issues are doing their customers a disservice.

This has been, without question, one of the worst delivery experiences I've had in Canada.

Fedex is the worst delivery service by far I paid extra for a delivery to arrive early because I was going on a trip and now it won't get here in the timeline I paid extra for and fedex support was not helpful and offered no compensation even tho the shipper had it ready to go same day I ordered i advise if any delivery is coming from fedex don't buy it and or ask the shipper to ship with a different company

I wish there was option to rate in minus. My parcel was dropped off on my driveway by the garage without letting me know. It could have been stolen. If your employees are not happy, don’t let them deliver packages this carelessly. I wish there was option to attach pictures. I guess there is an obvious reason for not allowing pictures upload. Worst then worst

Absolute joke, the chat is completely useless, and when you call, the infos are useless aswell. It’s also impossible to talk to an agent. And the app and website are really poorly made.

I am writing this to express my deep frustration with the abysmal customer service experience I just endured with FedEx Canada. I simply called their 1-800 line to handle a straightforward task: rescheduling a package collection.

First, I was forced through their incredibly frustrating AI voice routing system, which completely failed to understand my basic request. When I finally got routed to a human agent named Mohamed, the experience went from bad to diabolical.

Mohamed was completely unfriendly, rude, and aggressive from the start. He had zero interest in hearing me out or understanding my situation. Every single time I tried to speak and explain that I had booked through a third-party partner (Parcel ABC), he cut me off mid-sentence. He completely blocked me from explaining my story.

Instead, he kept demanding a specific number. When I asked a straightforward question about where I could find the number he wanted, he snapped and condescendingly repeated, "Ma'am, if you listen to me, I can help you." He then kept saying that if I "can't hear him, he can't help me." I could hear him perfectly fine...he just refused to let me get a single word in.

He never helped me, he just kept asking the exact same question over and over while refusing to let me answer. I came off this call feeling incredibly angry, frustrated, and ignored. Customers call FedEx Canada for assistance, not to be aggressively talked over and stonewalled. FedEx corporate needs to look into the attitude of this agent. This was a masterclass in awful customer service.

Terrible service...would give it a minus rating if possible!!! I stayed home all day waiting for this delivery and never received it! The delivery time just kept getting pushed back. I finally received an email stating that they attempted to deliver it but weren't able to...maybe that's because they need to use the intercom to contact me!!! Which they didn't do as it would have shown up on my phone as an incoming call if they had! Thought that would just be common sense to a delivery person! Wasted my whole day and now have to waste my day tomorrow as the new tracking info says delivery by 8:00 pm! What a totally incompetent business! Can't understand why anybody would use them...darn disgraceful customer service!!!

4 days and waiting..... app updates my info everyday postponing delivery the next day. Crazy thing is the warehouse where its at is less than an hr away from my home. This is why I never use fed ex for deliveries. Extremely poor service, UPS id far superior

Very bad the guy never delivered my package. I watched him outside on the street parked then take off with my package still in his truck. Then he took it to a pick up store far from where I am living.

It was my very first time with Fedex and the experience was extremely horrible and just increases your stress at many levels. I was suppose to receive my courier which contained an important document which would help me proceed with the rest of my plans I had for the weekend but only because Fedex was so incompetent I wasn’t able to proceed with them on time.

The delivery person, whoever the hell that was, did not even bother to give me a call when they arrived which is kind of unprofessional. Then for what reason do we provide our phone numbers when we create the courier service? So bad!!!!

And the app, the worst I have ever used!!!! It says that my package was out for delivery and even after making a small change in receiving the package that was not updated in my order status which made it so confusing and annoying. And the delivery timing. How long does it take to deliver something that’s coming from a place that is just 30km away? Does it really take 8-9hrs?? So weird?!! Either the delivery people are not doing their job or the process of doing these Fedex deliveries is just crap!!! The customer service calling part where an automated voice system is placed, another utter failure!!! How many procedures do I have to go through just to get to speak to an agent or representative?!!!

And the agents. Very polite people and I feel so sad for them that they do not have any other option to help us but just change our delivery status and give us our package status updates. The whole system in Fedex I think is just nonsense with no professional way of making themselves improve. Never choose Fedex for anything important, it will only increase your blood pressure (not that mine did 😅) but also increases your stress levels to the max. Never accept Fedex services!

This used to be a dependable service. Now packages are NOT DELIVERED they write comments such as fence is blocking the way when there is no fence i live in a highrise. They just put stickers up. They make no attempt to leave the delivery truck with the packages. It's been caught on cam several times. They also are known for taking a picture OUTSIDE your building and marking it delivered then STEALING YOUR PACKAGE I've seen FedEx trucks cutting people off on the road. Switching lanes without using their signals but they dont do their job. All they do is drive around all day but they have been spotted on many people's cams making off with your parcels mail theft your package never shows up on time. Sometimes they just return to sender. People are actually calling police now with their video footage of drivers taking packages. Or not comming out of the delivery truck with a package they will only out a missed sticker on the door what is the point of this , alberta saw 4 people arrested last year for fraud and 400 thousand packages stolen maybe hire people with clean records maybe some Canadian drivers that do their job and are not lazy soon people wont use fed ex anymore.

Totally incompetent.
Worst service I’ve ever had…
Do not buy any products from anyone who uses FedEx for shipping.